--- description: Learn how Custify can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Custify Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/959/customer-success/software) > [Custify](/software/128095/custify) # Custify Canonical: https://www.getapp.co.nz/software/128095/custify Page: 1 / 6\ Next: [Next page](https://www.getapp.co.nz/software/128095/custify?page=2) > Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation. > > Verdict: Rated **4.9/5** by 122 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 122 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Custify - **Location**: Bucurest, Romania - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI/Machine Learning - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Notifications - CRM - CSAT Survey Structure - Cancellation Management - Churn Management - Collaboration Tools - Communication Management - Configurable Workflow - Contact Management - Customer Data Management - Customer Database - Customer Engagement - Customer Experience Management - Customer History ## Integrations (22 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... and 7 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Success Software](https://www.getapp.co.nz/directory/959/customer-success/software) ## Related Categories - [Customer Success Software](https://www.getapp.co.nz/directory/959/customer-success/software) - [Customer Satisfaction Software](https://www.getapp.co.nz/directory/1029/customer-satisfaction/software) - [Customer Retention Software](https://www.getapp.co.nz/directory/3876/customer-retention/software) ## Alternatives 1. [Customerscore.io](https://www.getapp.co.nz/software/2079342/customerscore-io) — 4.8/5 (17 reviews) 2. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4079 reviews) 3. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [Skalin](https://www.getapp.co.nz/software/2051814/skalin) — 4.9/5 (55 reviews) 5. [monday CRM](https://www.getapp.co.nz/software/2056613/monday-crm) — 4.7/5 (462 reviews) ## Reviews ### "Create for CS, works wonders for Sales" — 5.0/5 > **Tudor** | *16 August 2021* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: The fact that Custify works for sales too is an added bonus for any business. We have converted more clients from Trial to Paid than we were able to in the past. We get access to the clients’ history with our products, the way that they use our features and any problems that they might have had in the past. Based on all of this info, we create custom packages for them and they are happy that they pay for features that they actually use. > > **Cons**: I can’t find a single bad thing to say about Custify. > > Our department’s experience as well as mine, with Custify, has been more than great. It’s amazing how one software can be used by so many departments, even though it was created with just one department in mind. We are able to get more clients to convert and then turn them into loyal customers. Using Custify saves our team time and I get to touch base with more clients in one day. Interactions with them are on point thanks to the 360 view. The CSMs know exactly what to offer them to keep them happy and loyal. ----- ### "SaaS owners best Friend - Churn Killer" — 5.0/5 > **Andre** | *6 August 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Best part of this is tracking health score for each account. By measuring Member at Risk (MAR), we are able to proactively act and save clients before they even attempt to cancel. > > **Cons**: I am trying to think about cons for this product. I relly can not think of anything that is bad. Really. > > Support is on spot. Onboarding is very helpful. API have everything we need. Team at Custify is very fast on updating software and accepting a feedback. ----- ### "Very good CS tool for everyday client management" — 4.0/5 > **Jace** | *26 July 2024* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I really like the fact that it gives me everything I need to see about my clients, their health score, and also my performance on my Dashboard. The dashboard itself is really visual, which I appreciate. I think the support you get is very good though, every issue we raise is dealt with, or responded to in very good time. > > **Cons**: The emails can be hit and miss. I sometimes just use my Gmail because there have been inconsistent delays. ----- ### "We underestimated how much value it would bring to our marketing and CS efforts" — 5.0/5 > **Bogdan Petre** | *25 January 2021* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Having all the information about a client in one place, in a customer 360 view, is a time-saver. Custify gives us the possibility to make segments, monitor what lifecycle step every client is in, and get alerts when a user is stuck in the onboarding process. I can either set the system to target them with customized messages or I can do it myself. Being able to step in quickly is one of those things that makes work easy. Not long after our business became a Custify customer, I could see the improvements in my reports and I would never go back to the way we used to do things. > > **Cons**: The ability to customize emails is somewhat limited and for some reports, we had to ask for their help, but the overall experience tops any con. > > You don’t know how useful it is until you actually have it. It saves time and you can get more tasks done in a day. Our trial to paid ration has improved, due to the fact that we can react faster than ever before during the onboarding process. ----- ### "very useful tool" — 5.0/5 > **Răzvan** | *4 October 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The flexible workflows you can customize by customer segment and the automation. Also the fact you see multiple health scores, not to mention health trends, on one screen. The task manager that helps you manage your team and keep them focused on the goal. > > **Cons**: No real cons, except an internal one, and that is that we didn't plan enough time to study all the features right from the start. The software is very easy to use, but it's more powerful than it might seem at first. Schedule time with your team to play with it before you get started and make use of their free onboarding support. > > Our product adoption, upsells and cross-sells have increased once we implemented the workflows, and we're starting to see a reduction in churn as well. Great software - highly recommend it. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.co.nz/software/128095/custify?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/128095/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data