About Loom
Loom is a video making solution designed to help businesses facilitate workplace communication through video or screen recording capabilities. It allows users to utilize the web interface to capture screens or record front-facing camera videos and share them via a link with stakeholders.
Key features of Loom include online video sharing, customizable branding, encryption, collaboration, commenting, and animation previews. Designed for engineering, sales, customer success, leadership, and customer support teams, Loom allows users to duplicate or trim video copies, send personalized videos, and receive notifications for every view. Plus, it allows teams to enable "do not disturb" mode whilst recording on Mac devices, in order to avoid unnecessary interruptions.
Loom can either be deployed on-premise or hosted in the cloud. It enables teams to gather content in a library and share specific videos with groups of people by creating public folders or providing limited access using password protection. It facilitates integration with Gmail, Zendesk, Slack, Embedly and more.
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Reviews
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- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Loom - a simple way to make tutorials
Reviewed on 5/05/2022
Loom is an excellent tool to collaborate with your team, since you can describe the steps of a...
Loom is an excellent tool to collaborate with your team, since you can describe the steps of a procedure for some software or some complex task, I like that you can combine recording your screen and at the same time using the camera, Loom is practical and its interface It is intuitive, it does not require much time to know how to use it and can be share easy with a link.
Pros
What I could emphasize the most is that Loom is very simple to use; it is a software that does not take up much screen space, it is unobtrusive, and you can select the plugin on any screen and record what I am doing; it also has the ability to turn the microphone on and off as needed. It is considerably more useful than written instructions to teach how to execute a task or administer a computer because I can create tutorials.
Cons
While I like how simple the desktop app is, I wish loom had more options for video editing.
- Industry: Translation & Localisation
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good product, but it currently lack 2 important features
Reviewed on 15/10/2022
Happy, but I was expecting much more.
Happy, but I was expecting much more.
Pros
It's very, very easy to create a video, even from your browser, once you install the extension. Just a few clicks.
Cons
At the time I'm writing (October 22) the search feature is case sensitive and doesn't search for substring. I.e. if you search for "cap" it doesn't find "Capterra".
The other critical missing feature is sorting video. You can't sort videos in your dashboard, not even alphabetically. You have to resort to folders to organize your videos somehow.
Another critical point is that sometimes it takes a long time to load a video. And occasionally, the GIF previews is not generated correctly and you get a broken link instead. I know (from support) they're working on this, so I expect at least this last glitch to be fixed very soon.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Waste of time
Reviewed on 19/07/2022
Very poor buggy.
Very poor buggy.
Pros
It used to be good, but increasingly rubbish. Lots of bugs, doesn't upload. Fails mid-way. Lots of issues. I use a fast PC, and each time you ask them, they ask for logs and details and all sorts. Its a standard PC, windows 11 pro - fast connections. Their product is getting worse and worse and wasting a lot of time for me re-recording. Now just given up and switched.
Cons
It doesnt work 50% of the time, after you've wasted 8 minutes recording a video.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Good quality screen recording
Reviewed on 3/07/2024
Decent screen recorder. Worth checking out.
Decent screen recorder. Worth checking out.
Pros
Loom helped make popular the concept of sending screen recordings via a link. After you record a screen-share its quickly uploaded and a link to the video created. It does this much faster than Google drive does.
Cons
Sometimes with software like Loom they start with a great concept eg easily make screen recordings that can be quickly shared via a link but then in an effort to improve it they add lots of options that you dont need so the UI is a bit cluttered.
Alternatives Considered
ScreenPal- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Loom is where it's at!
Reviewed on 21/03/2023
Loom is an amazing tool to quickly and easily record and share training videos. I love that you can...
Loom is an amazing tool to quickly and easily record and share training videos. I love that you can share your entire screen, desktop or just a window. It is perfect to answer a quick question without having to jump on a phone call or get lost in instant messaging. 90% of the SOPs we create are done using Loom.
Pros
The most impactful features are screen share. Now with the introduction of the Chrome extensions, it's easier than ever!
Cons
There is nothing that I don't like. Loom is inexpensive and super easy to use.
Alternatives Considered
SnagitReasons for Switching to Loom
Loom was chosen because of the affordability and ease of use. We are a small business and it is exactly what we needed.Loom FAQs
Below are some frequently asked questions for Loom.Q. What type of pricing plans does Loom offer?
Loom offers the following pricing plans:
- Starting from: US$12.50/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Loom is available for free with limited access to a number of videos. Paid subscriptions with unlimited videos are available on monthly and annual subscriptions starting at $8. Custom quotes are also available for teams and enterprises. Contact Loom for more information.
Q. Who are the typical users of Loom?
Loom has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Loom support?
Loom supports the following languages:
English
Q. Does Loom support mobile devices?
Loom supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Loom integrate with?
Loom integrates with the following applications:
Dropbox Business, Gmail, Intercom, Microsoft Teams, Notion, Slack, Trello, Zendesk Suite, inVision
Q. What level of support does Loom offer?
Loom offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
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