About Spruce

Spruce is a cloud-based business management and point of sale (POS) solution for lumber and building material businesses. It offers end-to-end process management for sales, accounting, purchasing, rentals, manufacturing, delivery, and more from desktop and mobile devices. Built specifically for lumber and building materials dealers, Spruce aids users in communicating with vendors, carrying out purchase orders, tracking inventory, managing clients, and more.

Businesses can use Spruce as a point of sale system to sell retail items to clients and utilize functionality such as barcode scanning, receipt printing, and credit card payment processing. Users can also manage accounting, track sales, and view visual reports on important business metrics. Spruce facilitates the management of customers with tools for updating clients on deliveries, sending invoices to customers, and providing access to the self service ProLink mobile app for customers. Spruce also offers the AnyWare mobile app which allows lumber businesses and employees to manage orders and data on-the-go from any Android device. Other features of the platform include inventory tracking and replenishment, purchase order management, document management, marketing, and vendor management.

Devices

Business size

S M L

Markets

United States, Canada, Australia

Supported Languages

English

Images

Spruce order management
Spruce vendor management
Spruce invoice creation
Spruce work order management
Spruce billing entries
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Spruce video
Spruce screenshot: Spruce order management Spruce screenshot: Spruce vendor management Spruce screenshot: Spruce invoice creation Spruce screenshot: Spruce work order management Spruce screenshot: Spruce billing entries

Features

Total features of Spruce: 27

  • Accounting Management
  • Ad hoc Reporting
  • Barcode Scanning
  • Billing & Invoicing
  • Business Analysis
  • Business Intelligence
  • Commission Management
  • Credit Card Integration
  • Data Visualisation
  • Delivery Tracking
  • Discount Management
  • Dispatch Management
  • Document Management
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Multi-Channel Marketing
  • Multi-Location
  • POS
  • Process Control
  • Purchase Order Management
  • Reporting & Statistics
  • Sales Orders
  • Sales Tracking
  • Vendor Management
  • Visual Analytics
  • Workflow Management

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Reviews

Overall rating

3.4 /5
(13)
Value for Money
2.9/5
Features
3.2/5
Ease of Use
3.3/5
Customer Support
2.9/5

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Showing 5 reviews of 13
Kyle P.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very Satisfied

Reviewed on 10/01/2019

As with any software of this nature it is only as good as the information you put into it. If you...

As with any software of this nature it is only as good as the information you put into it. If you do not input purchase orders correctly or receive the product correctly it will not keep your inventory correct or cost correct. The learning curve is not high but you do have to take the time to learn how to use the software and what the different functions will do. As with any software change or upgrade do your homework first and list out your expectations to see if the software you are looking at will meet those expectations.

Pros

Very user friendly. POS works well and is quick to get customer invoiced. The document management built into the software is very good and eliminates the need for paper files. Can easily tag external documents and scan into the software and tag to specific invoices, orders, quotes. Customer support has been great to deal with. They provide a good online help system with videos and documents to explain how to work with the software. There are lots of add on features if you need them. The implementation went very smooth when we switched over from the ECS PRO system we were on. The day we went live we were up and running that afternoon on the ECI Spruce system. The implementation team outlined a course of action over several months to get everything in place and tested before the actual go live date. The key to the success we had was in the planning done by Spruce and on us acting on there advice and getting the training and pre implementation check list done.

Cons

Crystal reports (optional add on) does take some time to get used to and is a little hard to use on initial setup. But overall it offers good reports.

Kevin P.
Overall rating
  • Industry: Building Materials
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Growing our Business with Spruce

Reviewed on 5/10/2017

Pros

We went live with Spruce in 2009. Like any software change, we had some bumps in the road. Spruce helped us smooth out the bumps and made the whole process simpler then expected. Their committed staff were there to help and assist. Now, several years later, we continue to learn and utilize existing and new Spruce software features that help our performance, reporting, and bottom line. Their Tech Support have been responsive and timely. Spruce is progressive and cutting edge.

Cons

One of the biggest challenges for us is training the staff for change and the benefits for that change. Educating them to see that one upfront work around may appear to save time but in fact creates several hours on the back side.

Katie B.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Poor Customer Service

Reviewed on 8/01/2020

Pros

It has a good inventory system. But if you are coming off anything but another program that your inventory is already in (i.e. a manual system) be prepared to spend a lot of time updating and correcting many things.
It could work well for many industries, but you need to be sure yours is one of those (i.e. lumber) and you ask many questions before agreeing to this program.
We have made it work for us since we've invested so much money, but it hasn't been easy.

Cons

Customer Service is horrible. You call in and basically get a call center of people who can look up the same things you can look up through their on-line help. Otherwise they have to send you to a support specialist who typically has to call you back. It takes quite a while (days not hours) for them to actually call you back and typically I have to call and raise a fuss to get a hold of anyone.
The GL is primitive. There is no easy way to get reports and any information back out of the system. The only way I've found to do this is you have a learn Crystal reports, purchase the product or pay more money to have them write you a report.
This is a very rigid program. If you have anything special or any "different" way of completing tasks, you will have to conform to the program. It's very difficult to get the program to conform to you.
Also if you have invoice terms rather than statement terms, you will not get a proper statement to send to customers monthly. They consider each invoice the "statement". And if you have discounts on those invoices you cannot change that amount if your customer does not take that discount.

Response from ECi Software Solutions

Katie,

I'm sorry to read that you feel our support team isn't getting back to you in a timely manner. Our front-line customer service reps do handle the initial calls to hopefully resolve the easy requests and keep our support specialists free to help with the more critical/urgent questions. We are going to reach out to you and review your support inquiries, so that we can understand how/where we can better meet your expectations on response times. We can also discuss your reporting/statement concerns to understand what you need and how to accomplish that in the software.

Again, we appreciate your feedback and hope we can help you with these issues soon.

Your Spruce Team

Danny W.
Overall rating
  • Industry: Building Materials
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Spruce review

Reviewed on 19/04/2019

Spruce has helped our business become much more efficient, especially at the end of the month. ...

Spruce has helped our business become much more efficient, especially at the end of the month. What used to take us hours to perform now only takes 45mins to an hour.

Pros

The part I like most about Spruce software is the overall function of the "Point of Sales" portal. For the majority of our team this is the only area they use on a day to day basis. Spruce allows our team members the access and ability to check stock, pricing, purchase orders, customer profile information and much more all from the same screen they use each day when entering orders for our customers.

Cons

The area I like least about Spruce software is the crystal reporting that is used. I know there are hundreds of pre-written reports that are available, but having the ability to create reports and change reports within Spruce would be nice.

Sunny B.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Happy with our change

Reviewed on 4/08/2017

Pros

This product is much more user-friendly than our last POS/Inventory management system. We moved from Epicor Eagle. Spruce offers more functionality and is much easier to train new employees on. I am a big fan of the General Ledger module and the ease of use in producing monthly financial reports.

Cons

I am not a fan of the Crystal Reports aspect of the system. It is functional, but a bit cumbersome to have to seek out the proper report, download and run it from outside the system. I hope that Spruce looks into integrating this feature in the future.

Showing 5 reviews of 13 Read all reviews

Spruce FAQs

Below are some frequently asked questions for Spruce.

Spruce offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact ECi Software Solutions for pricing information.

Spruce offers the following features:

  • Barcode Scanning
  • Commission Management
  • Discount Management
  • Inventory Management
  • Multi-Location
  • Sales Tracking
  • eCommerce

Spruce has the following typical customers:

Small Business, Mid Size Business

Spruce supports the following languages:

English

We do not have any information about what devices Spruce supports

We do not have any information about what integrations Spruce has

Spruce offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials

Related categories

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