About NexHealth
NexHealth is a patient engagement and experience management platform for medical and dental practices that integrates practically in real-time with your health record system. Features include online scheduling, digital forms, appointment reminders, payments, video consultations, reporting, two-way messaging, and more.
NexHealth provides automated billing and payment processing tools and facilitates the generation and delivery of itemized statements to patients. Automatic notifications are sent to alert patients of any overdue or upcoming payments, which can be carried out in the patient portal. Using the digital forms feature, users can digitize existing forms to collect patient health and contact information, ensuring new data is added and stored digitally in each patients’ electronic health record.
With reports and analytics, users can track key practice metrics including number of appointments, patient satisfaction, practice performance, and cancellation rates. Real-time appointment availability indicators enable last-minute appointments to be made automatically, filling any remaining slots and rescheduling recent cancellations.
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Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dental Software
Reviewed on 7/02/2019
Patient communication hurdles knocked down daily has led to a decrease in our cancellation rates...
Patient communication hurdles knocked down daily has led to a decrease in our cancellation rates and has increased our revenue as a result.
Pros
Two way texting with patients! This has been a lifesaver multiple times.
Cons
Redundancy of some tasks such as online scheduling.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One Product, Everything We Need
Reviewed on 10/10/2019
Pros
We've been using NexHealth in our office for about 2 years, and what I've loved from the beginning is the complete suite it offers. More than just appointment reminders, we can collect reviews (and customize who receives those requests) and offer online bill payment - which our patients really appreciate. And it's all contained within one dashboard in my browser.
Cons
I'd like patients to be able to pay partial payments without needing to go through me to resend the patient request, and some bulk options/autofilling features would make the feature even more helpful.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Almost, but does not understand dentistry
Reviewed on 12/09/2023
They say setup takes a week- if you don't have any questions - took our solo practitioner office a...
They say setup takes a week- if you don't have any questions - took our solo practitioner office a month and we don't use all the functionality. They changed how the ipad workflow works and made it more cumbersome, slower, and inaccurate - with no NOTICE. They told us one thing during sales and setup and turns out it is wrong and not how it works. NEVER try to get support before the patients arrive, they have no hours before the day starts, unless you are on the west coast.
Pros
Flashy, good upfront sales talk. Great claims of understanding dentistry. Polished looking software.
Cons
They make changes without adequate/any notification. They change workflow and functionality on the fly and expect the office to adapt. They placate, but do not listen to customers. LIMITED support hours. WEST coast centric mentality - east coast starts at 8am, but west coast support starts at 5am so they can fix issues before they impact the day.
Alternatives Considered
OperaDDSReasons for Choosing NexHealth
SR was purchased by venture capitalists that have the same lack of support as nexhealth - except that Nexhealth did not outsource their support and Solution reach price goes up and up and nothing gets better.Reasons for Switching to NexHealth
The sales people at OPERA did not know what they were selling or what it was for. They could not answer any direct functionality questions and never got back to us with the answers.- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very good application
Reviewed on 21/08/2023
Very good customer service and if they miss your call they call you back.
Very good customer service and if they miss your call they call you back.
Pros
I love the way automatically syncs patient form to patient chart
Cons
I only used the app for the forms and works great! I loved it
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Robust functionality that automates patient engagement workflow and integrates seamlessly with...
Reviewed on 26/05/2022
We love this product and their support team is top notch. Very knowledgeable, super responsive. The...
We love this product and their support team is top notch. Very knowledgeable, super responsive. The product exceeds our expectations in every area.
Pros
Robust functionality that automates patient engagement workflow and integrates seamlessly with our Patient Management System. The software is easy to navigate and use, intuitive and it's functionality addresses the gaps in functionality of our PMS. Easy to use for multiple locations. Support and management team are easily reached and open to feature request submissions. The support team is highly knowledgeable and super responsive, and they know us by name.
Cons
There is nothing we don't like. Any features or functionality that is lacking is in development now.
NexHealth FAQs
Below are some frequently asked questions for NexHealth.Q. What type of pricing plans does NexHealth offer?
NexHealth offers the following pricing plans:
- Starting from: US$350.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Nexhealth pricing starts at $350 per month and is based on features required and number of practice locations. Features span across three tiers; Starter, Standard, and Pro. Please contact NexHealth directly for further pricing information.
Q. Who are the typical users of NexHealth?
NexHealth has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does NexHealth support?
NexHealth supports the following languages:
English
Q. Does NexHealth support mobile devices?
NexHealth supports the following devices:
Q. What other apps does NexHealth integrate with?
NexHealth integrates with the following applications:
Dentrix Ascend
Q. What level of support does NexHealth offer?
NexHealth offers the following support options:
Email/Help Desk, Phone Support, Chat
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