--- description: Learn how Userlytics can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Userlytics Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [Userlytics](/software/121415/userlytics) # Userlytics Canonical: https://www.getapp.co.nz/software/121415/userlytics Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/121415/userlytics?page=2) > Userlytics is a cloud-based usability testing platform which helps small to large businesses test various digital assets such as websites, applications, prototypes, competitors, and more. The solution enables users to optimize the entire customer journey by defining the target audience. > > Verdict: Rated **4.7/5** by 55 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Userlytics Userlytics empowers organizations to make smarter product and design decisions by providing fast, scalable, and reliable user experience research. By combining a comprehensive research platform, a global participant panel, and powerful AI-driven analysis, Userlytics enables teams to uncover real user insights and transform them into meaningful product improvements. One of the main benefits of Userlytics is its ability to streamline the entire UX research process within a single platform. Teams can design, launch, manage, and analyze studies without needing multiple tools. Whether running moderated interviews, unmoderated usability tests, card sorting, or tree testing, organizations can centralize their research workflow and significantly reduce operational complexity. Userlytics also allows teams to conduct research at scale thanks to its global participant panel of over two million people. This enables organizations to recruit highly targeted audiences based on demographics, behaviors, and other criteria. As a result, companies can gather feedback from the exact users who matter most to their product, ensuring insights are relevant and actionable. Speed is another key advantage. Traditional user research can take weeks to organize and analyze, but Userlytics accelerates the process with intuitive study creation tools and automated analysis. The platform’s AI-powered capabilities transform qualitative video sessions into structured insights, including summaries, sentiment analysis, and key findings. This allows teams to quickly identify patterns, highlight usability issues, and prioritize improvements without manually reviewing hours of recordings. Userlytics also makes it easier to communicate research results across organizations. With features like highlight reels and clip sharing, teams can quickly compile impactful user moments and present them to stakeholders. These short, evidence-based video clips help product managers, designers, and executives clearly understand user pain points and opportunities, making research findings more persuasive and actionable. Another major benefit is flexibility. Userlytics supports both moderated and unmoderated testing, allowing organizations to choose the approach that best fits their research goals. Moderated sessions enable deeper qualitative exploration through live interaction with participants, while unmoderated studies provide fast, scalable feedback that can be collected from large participant groups. The platform is also designed to support teams of all sizes. From startups and independent product teams to large enterprises and Fortune 100 companies, Userlytics offers flexible pricing and scalable tools that grow alongside an organization’s research needs. This makes high-quality UX research accessible even for teams that are just beginning to formalize their research processes. Userlytics further enhances decision-making through its proprietary ULX Score, a benchmarking framework that evaluates multiple dimensions of the user experience. By measuring factors such as usability, trust, appeal, and performance, organizations gain a clear and structured view of how users perceive their product. This data-driven perspective helps teams prioritize improvements that will have the greatest impact on user satisfaction. Finally, Userlytics offers optional professional services through experienced UX consultants based in Europe and the United States. These experts can assist with research design, study moderation, analysis, and strategic recommendations, ensuring organizations get the most value from their research initiatives. By combining powerful research capabilities, advanced AI insights, and global participant access, Userlytics enables organizations to better understand their users and build digital experiences that are more intuitive, effective, and engaging. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 55 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Userlytics - **Location**: Austin, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$69.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Custom project – $99 per participant Enterprise – $69 per participant Limitless - $69,000 unlimited participants \& concurrent studies - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, Chile, China, Colombia, Finland, France, Germany, Hong Kong SAR China, India, Israel, Japan, Mexico, Morocco, Netherlands, Norway, Portugal, Qatar, Saudi Arabia and 8 more ## Features - A/B Testing - Activity Dashboard - Annotations - Assessment Management - Audience Targeting - Benchmarking - Collaboration Tools - Commenting/Notes - Conversion Rate Optimisation - Customer Experience Management - Customisable Branding - Customisable Categories - Customisable Forms - Customisable Questions - Customizable Fields - Dashboard - Data Visualisation - Demographic Data - Design Management - Drag & Drop ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Experience Software](https://www.getapp.co.nz/directory/601/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.getapp.co.nz/directory/601/customer-experience/software) - [User Experience Software](https://www.getapp.co.nz/directory/1287/ux/software) - [User Testing Software](https://www.getapp.co.nz/directory/2075/user-testing/software) - [AB Testing Tools](https://www.getapp.co.nz/directory/1295/ab-testing/software) ## Alternatives 1. 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[Dovetail](https://www.getapp.co.nz/software/128343/dovetail-app) — 4.6/5 (97 reviews) ## Reviews ### "So great to have consistent point of contact" — 5.0/5 > **Verified Reviewer** | *10 June 2024* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: In a time when most vendors change their reps on you every six months or so, it's been terrific to work with the same professional, responsive, low-pressure individual since Day One. > > **Cons**: We don't have any problems to speak of other than many of our colleagues are already familiar with UserTesting so there's been a little bit of a learning curve. > > A+ - It's a versatile, full-featured platform backed up by courteous, responsive human support. ----- ### "User testing platform with a great user experience for testers and testing participants." — 5.0/5 > **Emily** | *27 October 2021* | Design | Recommendation rating: 8.0/10 > > **Pros**: The level of customisation of user tests, specifically the ability to link out to multiple prototypes is unique to this platform, and not done well elsewhere. It is also very intuitive and uncomplicated to set up a test, launch it and view the results. The ability to curate, annotate and create highlight reels from video clips is a highly useful, easy to use and timesaving feature. > > **Cons**: In the past, we found that integrations with other participant sourcing platforms not that successful, but we have not tried that recently. I personally have experienced no problems with the studies that I have run. > > Successfully utilised the platform for a number of user testing, and customer research initiatives. Great support from our point of contact \[SENSITIVE CONTENT\]. Only downside is that we find the pricing structures and minimum spends required slightly more convoluted than other alternatives, and the fact that unused credits expire if not used in the window of time is off putting. More flexible options would be helpful. ----- ### "Good, but not great" — 4.0/5 > **Lulu** | *18 August 2021* | Design | Recommendation rating: 7.0/10 > > **Pros**: I could easily organize and set up separate tests, and the tagging was very intuitive and helpful. Also customer service was so fast and helpful that I was quickly able to learn the program and use it effectively. > > **Cons**: The dictation was pretty much useless it was so bad, and the analytics on the demographics of the users could definitely be organized better. > > Customer service was INCREDIBLE\! \[SENSITIVE CONTENT\] was our account manager, and he would reply to any of the emails I sent him within 5 minutes. That in itself was incredibly valuable as a newbie to the program. The software itself could use a little more development in terms of features and functionality, but overall it's a good program that gets the job done. ----- ### "Powerful Tool & With Great Account Management and UX Consulting Support" — 5.0/5 > **Markell** | *22 October 2021* | Logistics & Supply Chain | Recommendation rating: 9.0/10 > > **Pros**: Userlytics is a powerful research and testing tool. I love that you can do so many different types of research and testing including questionnaires, card sorting, tree testing, and formal usability testing. When setting up your test scripts, the guided text / examples are perfect if you don't want to create your questions from scratch (or if you simply need a little more guidance to get started). The updates made to the AI Transcription feature have made it a godsend when it comes to efficiently reviewing videos and analyzing test data. I'd like to add that the account executive and UX consultant team(s) are great to work with. They are timely with correspondence, provide excellent customer service, go the extra mile, and deliver solid work. > > **Cons**: A little more flexibility with the card sorting feature. We were trying to set up a card sorting scenario for a recent test a certain way and weren't able to. We had to create a workaround. We still got the results we were looking for. But a little more flexibility would be a great help. Also having a feature that would allow you to show multiple visuals to the user and allow them to select which option is most effective would be another great addition. > > Userlytics has allowed us to more efficiently and effectively incorporate research and testing into our processes. If you have everything you need to begin (goals / objectives, tasks, recruiting criteria, test script), you can initiate testing almost instantaneously. The tool is generally pretty easy to use. Being able to use the tool for recruiting purposes is a major win, whereas in the past I've had to rely on recruiting firms (or a more manual recruiting process) and separate testing and data collection tools. Nothing like having everything in one place. Scheduling and workload doesn't always afford us the opportunity to facilitate testing from end-to-end. So having a partner like Userlytics to assist with facilitating testing--when timing and other project priorities doesn't permit--is a major help. ----- ### "Comprehensive and Easy to Use" — 4.0/5 > **Jenny** | *25 January 2022* | Online Media | Recommendation rating: 8.0/10 > > **Pros**: Building usability tests in Userlytics is simple and straightforward. The builder walks you through each step, so you don't have to worry about forgetting anything. The templated questions make it very easy to build your usability test. The results dashboard is also very comprehensive, with the ability to create highlight reels, tag, bookmark, download, share, rate, transcribe, etc. Everything we're looking for. > > **Cons**: We have a target audience that is more challenging and expensive to reach using the existing Userlytics panel. Getting relevant results without using custom recruitment (additional expense) was not a viable option for our company. However, we would probably have to use custom recruiting regardless of the usability testing software we chose. > > We are about to test how usable our new and existing products are. A major benefit is the time we save by using unmoderated testing for quick checks and tests. Not having to worry about the scheduling logistics is a time-saver. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/121415/userlytics?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/121415/userlytics) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data