--- description: Learn how CIS Utility Billing can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CIS Utility Billing Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Utility Billing Software](/directory/1015/utility-billing/software) > [CIS Utility Billing](/software/121235/cis-utility-billing) # CIS Utility Billing Canonical: https://www.getapp.co.nz/software/121235/cis-utility-billing Page: 1 / 8\ Next: [Next page](https://www.getapp.co.nz/software/121235/cis-utility-billing?page=2) > CUSI’s software streamlines utility billing, service orders, and meter data management, enhancing efficiency and customer service. SOC compliant, our secure platform offers configurable, robust analytics, and seamless integration. Partner with CUSI for operational excellence and innovation. > > Verdict: Rated **4.6/5** by 165 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CIS Utility Billing CUSI’s software solutions empower utility companies to streamline billing processes, enhance customer service, and optimize operational efficiency. Our comprehensive platform integrates customer billing, service orders, and meter data management, ensuring accurate and timely invoicing. With features like automated workflows, personalized notifications, and usage monitoring, utilities can improve customer experience and reduce administrative burdens. Additionally, robust reporting and analytics enable data-driven decisions, improving service delivery, customer satisfaction, and operational transparency. Security is a cornerstone of CUSI’s offerings. Our software employs state-of-the-art encryption and security protocols to protect sensitive data, ensuring compliance with industry standards. As one of the few SOC-compliant utility software providers, we maintain the highest security standards, giving clients confidence in their data protection. CUSI provides exceptional customer support and training, maximizing the benefits of our software. Our dedicated support team offers prompt solutions, while comprehensive training programs ensure staff proficiency and long-term success. Our customer-centric approach provides ongoing support and resources to adapt to industry changes. CUSI’s software is highly customizable, allowing utilities to tailor the platform to their specific needs and workflows. This flexibility ensures solutions adapt to unique challenges, driving operational excellence. Our platform supports integration with other systems, creating a cohesive operational environment and enhancing efficiency by consolidating data and processes. Ultimately, CUSI’s software and services empower utility companies to deliver exceptional customer service while optimizing internal processes. With a focus on security, customer support, customization, and integration, CUSI is a trusted partner for utilities seeking to enhance operations and achieve strategic goals. Our SOC compliance underscores our commitment to secure, reliable solutions, making us a leader in the utility software industry. Partnering with CUSI means investing in operational excellence, customer satisfaction, and innovation. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 165 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Continental Utility Solutions - **Founded**: 1984 ## Commercial Context - **Starting Price**: US$0.35 - **Pricing Details**: Contact CUSI for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, Mexico, United States ## Features - ACH Payment Processing - Accounting - Activity Dashboard - Automatic Backup - Billing & Invoicing - Commenting/Notes - Contact Database - Customer Management - Customisable Templates - Document Management - Electronic Payments - For Electricity - For Natural Gas - For Trash - For Water - Historical Reporting - Meter Data Management - Metered Billing - Non-Metered Billing - Online Payments ## Integrations (12 total) - AccuFund Accounting Suite - Badger - Elements XS - IBM Maximo Application Suite - MIP Accounting - Neptune - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Sage Intacct - Trimble Cityworks - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Utility Billing Software](https://www.getapp.co.nz/directory/1015/utility-billing/software) ## Alternatives 1. [Submeter Billing](https://www.getapp.co.nz/software/131227/submeter-billing) — 4.6/5 (54 reviews) 2. [Heartland Payments+](https://www.getapp.co.nz/software/2035467/heartland-payment-processing) — 4.3/5 (132 reviews) 3. [ExpenseLogic](https://www.getapp.co.nz/software/2078015/expenselogic) — 4.8/5 (31 reviews) 4. [Rural Billing](https://www.getapp.co.nz/software/2049062/rural-billing) — 4.9/5 (58 reviews) 5. [Zego](https://www.getapp.co.nz/software/2047565/zego) — 4.5/5 (81 reviews) ## Reviews ### "Extremely Satisfied" — 5.0/5 > **Amy** | *4 October 2016* > > I've been using CBSW for approximately 9 years. The program is user-friendly and has numbered step by step instructions for most processes such as billing, late fees, collections, and disconnections, etc. Expansion modules allow for numerous options like automatic recurring payments and a fully intergrated real-time website. A few features I've found most useful are the customizability of the program to fit our needs, the work orders that sync with our Outlook calendar, and the ability to create custom reports. Customer support is knowledgeable and typically quick with response times; they also recently launched a "Live Chat" option to rapidly assist with simple questions or issues. I've found the company is open to user suggestions for software updates; they have a website for submissions. And I know first-hand that the suggestions are taken and used as they have added few of my recommendations. During my time using the program, the only thing negative would be that sometimes, after a software update, we run into a few "bugs" that require additional updates. However, when this has occurred customer support typically works with their software development for a "fix" which is implemented within a few hours. ----- ### "billing clerk" — 5.0/5 > **JUDY** | *16 February 2010* > > **Pros**: This program is such a great improvement over our previous program. There are not enough good words to say. The great customer support is there from day one, they will walk you through EACH and EVERY step to get you started, then if you should need continued help, they are just a quick call away. But it doesn't stop there - Customer support will call you every week over the first couple of monthes just to see if you have questions or problems they can walk you through. This program has made a huge difference in the way we process our billing. It is very easy to use and has so many functions that you truely do not have to do anything - the program does it all for you. The reports that this program can generate is amazing, I have yet to find something that I couldn't make into a report. > > **Cons**: At this time I can not think of anything. > > I recommend this program to any utilities business - although we are a small community, I feel that this program can handle much more than we use it for. ----- ### "USE OF PROGRAM" — 3.0/5 > **MOLLY** | *4 December 2013* > > THE PROGRAM HAS A LOT OF SCREEN THAT YOU HAVE TO GO THROUGH TO COMPLETE CERTAIN WORK PROGRAMS AND IF YOU MAKE A MISTAKE THERE'S NO WAY TO CHANGE SOME OF THEM I FEEL THAT THE ACTUAL COMPANY DOESN'T HAVE ENOUGH CONTROL OF WHAT NEEDS TO BE CHANGED IN CASE OF AN INCORRECT ENTRY. SOMETIMES IT TAKES THE CUSTOMER SERVICE TOO LONG TO RETURN OUR CALLS AND YOU HAVE TO CALL THEM BACK AND THAT PUTS YOU ON HOLD AND WHAT YOU ARE TRYING TO COMPLETE ON YOUR JOB. THE CUSTOMER SERVICE IS VERY PROFESSIONAL AND ALWAYS SEEM TO HELP GET THE PROBLEMS SOLVED. BUT SOMETIMES IT SO SMALL THAT IF WE HAD THE ACCESS TO CHANGE WHAT NEED TO BE CHANGED THAT WOULD BE TIME SAVED. ----- ### "A great program with great tech support" — 5.0/5 > **MaryLou** | *3 March 2010* > > **Pros**: I set up the program while undergoing radiation treatment for breast cancer. The tech support was so great. They made the set up easy and had so much patience with me during my training. Caring, very informed tech support staff that take the time to be sure all the questions are answered and in a very timely fashion. So many reports available already but they can set up special reports to fit your needs. > > **Cons**: After all this time in use, I can not think of any cons to this program and the staff. I wish more companies would trade their tech support to be like CUSI tech supporters-there when you need them and they never make you feel that you are a bother to them. They look at a problem as a chance to work with you to resolve the issue. > > Great. I looked at several programs before I decided on this one and I have not regretted this choice. ----- ### "CBSW through CUSI: Consistently meeting our needs" — 5.0/5 > **Tara** | *20 November 2013* > > We have loved our experience with CUSI over the last 11 years since deciding to purchase CBSW. They are able to fix problems remotely, and are always very helpful on the phone in diagnosing any issues we run in to. The only drawback is that when you have an issue, you call them to request a call-back. I understand that this is a method that works best for many software support centers. However, sometimes when the question or issue is small/quick, it feels odd to be waiting a couple of hours for a fix. Other than that, we really have been very satisfied with our product. Each of the updates that are provided give helpful shortcuts, without taking away shortcuts or options that we are used to. This ensures that each update transition is smooth and painless. The software integrates well with our other utility equipment, and is compatible with our internal computer network. We look forward to working with Continental for many more years\! ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.co.nz/software/121235/cis-utility-billing?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/121235/cis-utility-billing) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data