SolarWinds Passportal Overview

What is SolarWinds Passportal?

SolarWinds Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs). The solution enables users to store, manage, and retrieve credentials through password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities.

Passportal’s credential injection ensures that connection to customer devices, applications, and networks is rapid and secure. Incident resolution times can be reduced by removing the need for technicians to search for credentials, and new credentials can be automatically captured in the vault to provide instant access to all authorized technicians.

Passportal also allows users to control devices, application, and network access through multi-factor authentication, and manage passwords with automation of routine password changes, elimination of password reuse, and generation of strong passwords. All relevant knowledge can be shared within a single platform, with MSP-proven standards to simplify documentation processes. Users can also monitor credential usage and meet compliance requirements by reporting audit-level proof points.

SolarWinds Passportal Overview

Pricing

Starting from
US$18.00/month

Pricing options

Free Trial
Subscription
Value for money

Contact SolarWinds Passportal for pricing information and to request a product demo.


SolarWinds Passportal Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, Germany, Brazil, Mexico
Supported Languages
English

Media

SolarWinds Passportal + Documentation Manager asset template example.
SolarWinds Passportal + Documentation Manager Data Asset Tracking.
SolarWinds Passportal Credentials Management view.
SolarWinds Passportal Dashboard.
SolarWinds Passportal available on any device and can be accessed by a mobile app, browsers extension, or desktop login.
SolarWinds Passportal Blink Self-Service Password Reset application | add-on feature.
SolarWinds Passportal Site Password Management as a Service | add-on feature.
SolarWinds Passportal video SolarWinds Passportal screenshot: SolarWinds Passportal + Documentation Manager asset template example. SolarWinds Passportal screenshot: SolarWinds Passportal + Documentation Manager Data Asset Tracking. SolarWinds Passportal screenshot: SolarWinds Passportal Credentials Management view. SolarWinds Passportal screenshot: SolarWinds Passportal Dashboard. SolarWinds Passportal screenshot: SolarWinds Passportal available on any device and can be accessed by a mobile app, browsers extension, or desktop login. SolarWinds Passportal screenshot: SolarWinds Passportal Blink Self-Service Password Reset application | add-on feature. SolarWinds Passportal screenshot: SolarWinds Passportal Site Password Management as a Service | add-on feature.

SolarWinds Passportal Reviews

SolarWinds Passportal Reviews

Overall rating
4.4
/
5
Excellent
40

Very good
37

Average
7

Poor
0

Terrible
0

Value for Money
4.3
Features
4.2
Ease of Use
4.2
Customer Support
4.4
92% recommended this app
Jason P.

Zero Complaints

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that.

I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!


Verified Reviewer

Has potential but not there yet

We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years.
In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features".
The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow.
The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.


Michael F.

From implementation to party of our daily rotation

The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.


Andrew F.

Pretty good so far.

Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.


Kyle B.

Passportal has organize and streamlined my MSP

Passportal Ocular, Docs, and Sites has really helped my MSP mature and I'm very thankful to have it!!


Jason P.
Industry: Information Technology & Services
Company size: 2-10 Employees

Zero Complaints

Used Daily for 1-5 months
Reviewed on 25/07/2019
Review Source: Capterra

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that.

I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!

Pros

Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Cons

As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 11-50 Employees

Has potential but not there yet

Used Daily for 6-12 months
Reviewed on 25/07/2019
Review Source: Capterra

We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years.
In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features".
The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow.
The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.

Pros

The mobile app to see passwords while on the field. +1 for MFA support.
Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Cons

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc.
All the documentation part is still not mature as rivals like IT Glue:
- Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back.
- Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before.
- There is not alerts for domain or certificates about to expire.
- SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures.
- No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets.

The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Michael F.
Industry: Information Technology & Services
Company size: 11-50 Employees

From implementation to party of our daily rotation

Used Daily for 6-12 months
Reviewed on 20/08/2019
Review Source: Capterra

The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.

Pros

Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.

Cons

There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders.
There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually.
Support was not aware of the ability to run the backup application from command line which has instructions in text file in the same folder as the application itself.
Unfortunately you can't run a backup via command line and automate it (batch file, scheduled task, etc.) with 2-factor authentication enabled (which we HAVE to have enabled) so you would have to run the backups manually. If there is ever an update to a password between backups and there is an outage then the staff does not have access to the updated password until the service is restored.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Andrew F.
Industry: Computer Networking
Company size: 2-10 Employees

Pretty good so far.

Used Daily for 1-5 months
Reviewed on 7/10/2019
Review Source: Capterra

Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.

Pros

It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.

Cons

There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator.

Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Kyle B.
Industry: Information Technology & Services
Company size: 2-10 Employees

Passportal has organize and streamlined my MSP

Used Daily for 6-12 months
Reviewed on 26/09/2019
Review Source: Capterra

Passportal Ocular, Docs, and Sites has really helped my MSP mature and I'm very thankful to have it!!

Pros

I love many things about Passportal, but my favorite one is the 'Site' feature. Being able to securely share the entire password database with the PoC at each client is a major game-changer for my MSP. It adds visibility to the relationship. A lot of clients with outsourced I.T. feel like they are in the dark and kind of held hostage with their own environment. The Site feature bridges that gap and helps keep the client in the loop and feel like they've retained some ownership over their environment. Can't wait until the full documentation platform can be shared with the client!!

Cons

The biggest change I would make would be the ability to edit and change what configurations are listed in the menu tree under Core Items, Trackers, Apps & Services, & Others. I'd like to be able to move these around, rename them, add additional, etc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.6/10
Based on 84 user ratings
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SolarWinds Passportal Pricing

SolarWinds Passportal Pricing

Starting from
US$18.00/month
Free Trial
Subscription
Value for money

Contact SolarWinds Passportal for pricing information and to request a product demo.

Contact SolarWinds Passportal for pricing information and to request a product demo.

Value for Money
4.3/5
Based on 84 user ratings
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SolarWinds Passportal Features

SolarWinds Passportal Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Audit Trail
Auditing
Authentication
Compliance Management
Monitoring
Password Management
Policy Management
Real Time Monitoring
Reporting & Statistics
Risk Alerts
SSL Security
Secure Data Storage
Third Party Integration
User Management
Vulnerability Scanning
Features
4.2/5
Based on 84 user ratings
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Categories

Additional information for SolarWinds Passportal

Additional information for SolarWinds Passportal

Key features of SolarWinds Passportal

  • Application Security
  • Audit Trail
  • Collaboration Tools
  • Compliance Management
  • Credential Management
  • Document Assembly
  • Document Indexing
  • Document Storage
  • Password Management
  • User Management
  • Version Control

SolarWinds Passportal FAQs

SolarWinds Passportal FAQs

Below are some frequently asked questions for SolarWinds Passportal.

Q. What type of pricing plans does SolarWinds Passportal offer?

SolarWinds Passportal offers the following pricing plans:

Starting from: US$18.00/month

Pricing model: Subscription

Free Trial: Available

Contact SolarWinds Passportal for pricing information and to request a product demo.

Q. What are the main features of SolarWinds Passportal?

SolarWinds Passportal offers the following features:

  • Application Security
  • Audit Trail
  • Collaboration Tools
  • Compliance Management
  • Credential Management
  • Document Assembly
  • Document Indexing
  • Document Storage
  • Password Management
  • User Management
  • Version Control

Q. Who are the typical users of SolarWinds Passportal?

SolarWinds Passportal has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does SolarWinds Passportal support?

SolarWinds Passportal supports the following languages:

English

Q. What type of pricing plans does SolarWinds Passportal offer?

SolarWinds Passportal has the following pricing plans:

Subscription

Q. Does SolarWinds Passportal support mobile devices?

SolarWinds Passportal supports the following devices:

Android, iPhone

Q. What other apps does SolarWinds Passportal integrate with?

SolarWinds Passportal integrates with the following applications:

Autotask, Auvik, Auvik, ConnectWise Automate, ConnectWise Control, ConnectWise Control, ConnectWise Manage, Continuum Fortify, Microsoft 365, NinjaRMM

Q. What level of support does SolarWinds Passportal offer?

SolarWinds Passportal offers the following support options:

Phone Support, Online Support