Messenger Communication Platform

Customer Communication Platform to increase your CSAT

4.7 /5 (6 reviews) Write a Review!

Messenger Communication Platform Overview

What is Messenger Communication Platform?

MessengerPeople's Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through a live chat ticketing system. The software integrates with Facebook Messenger, WhatsApp, Apple Business Chat, Viber, and Telegram to offer a one on one problem solving and general inquiry database. Additionally, the system comes with customer profiles, which saves and stores information such as personal contact details, chat history, and common inquiries to provide employees with relevant information when assisting a customer.

The Messenger Communication platform comes with an alert and notifications system that can notify users via their mobile device or email. The feature allows users to set their notification preferences to include general reminders for meetings and appointments to receive alerts when invoices have been received. The system also comes with an option to include chatblocks and a chatbot builder to improve customer services workflows with preset answers for commonly asked questions.

The software is available on any web browser and can be accessed through IPhone and Android devices.

Messenger Communication Platform Overview

Pricing

Starting from
US$539.00/month

Pricing options

Free Trial
Subscription
Value for money

We offer differnt packages for your needs. The Messenger Communication Platform is already available for a monthly subscription fee of $539. Additional features can be purchased on a monthly subscription basis including:
- Additional chat answers
- Additional Agents
- Additional Channels


Messenger Communication Platform Features

Devices
Business size
S M L
Markets
Asia, Brazil, Europe, Germany, India, Latin America, United States
Supported Languages
English

Screenshots

Messenger Communication Platform screenshot: Chat display to assist customers with inquiries such as hotel recommendations
Messenger Communication Platform screenshot: Chat display to assist customers with inquiries such as hotel recommendations Messenger Communication Platform screenshot: Chatblocks feature to automatically provide a welcome message before an agent begins the conversation Messenger Communication Platform screenshot: User profile page to store information on a customer

Messenger Communication Platform Reviews

Messenger Communication Platform Reviews

Overall rating
4.7
/
5
Excellent
4

Very good
2

Average
0

Poor
0

Terrible
0

Value for Money
4.5
Features
4.3
Ease of Use
4.5
Customer Support
4.8
100% recommended this app
Thaddeus G.

Good for musicians


Alba V.

Messenger communication

My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients


Christoph B.

Good product


Ollie P.

Brilliant Platform


Daniel G.

The best Messenger Platform that we ever used


Thaddeus G.
Industry: Music
Company size: 2-10 Employees

Good for musicians

Used Daily for 1+ year
Reviewed on 4/10/2019
Review Source: Capterra

Pros

Able to connect to Facebook users and sms messages

Cons

Some security issues but good overall highly recommended

Response from MessengerPeople

Hi Mr. Greear,
Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence.
We wish you continued success with our platform.
Best regards,
Your MessengerPeople team

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Alba V.
Industry: Hospital & Health Care
Company size: 201-500 Employees

Messenger communication

Used Daily for 2+ years
Reviewed on 7/01/2020
Review Source: Capterra

My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients

Pros

I like that this software it’s easy to use, and up to date

Cons

I’m still experimenting using this software so at this moment I can’t say what I liked the least.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Christoph B.
Industry: Financial Services
Company size: 501-1,000 Employees

Good product

Used Daily for 1-5 months
Reviewed on 13/12/2019
Review Source: Capterra

Pros

It makes it possible that we can still use whatsapp as a company

Cons

The cases, when it's not intuitive, when it's not self explaining and you switch from account to Mia to settings to notify settings and you don't really understand how everything corresponds with each other.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Ollie P.
Industry: Health, Wellness & Fitness
Company size: 1,001-5,000 Employees

Brilliant Platform

Used Daily for 6-12 months
Reviewed on 8/10/2019
Review Source: Capterra

Pros

The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing.

Cons

The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Daniel G.
Industry: Food & Beverages
Company size: 13-50 Employees

The best Messenger Platform that we ever used

Used Daily for 6-12 months
Reviewed on 5/09/2019
Review Source: Capterra

Pros

- easy to use
- very quick implementations
- very modern
- very fast for customers to react

Cons

- there is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.5/10
Based on 6 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Messenger Communication Platform Pricing

Messenger Communication Platform Pricing

Starting from
US$539.00/month
Free Trial
Subscription
Value for money

We offer differnt packages for your needs. The Messenger Communication Platform is already available for a monthly subscription fee of $539. Additional features can be purchased on a monthly subscription basis including:
- Additional chat answers
- Additional Agents
- Additional Channels

We offer differnt packages for your needs. The Messenger Communication Platform is already available for a monthly subscription fee of $539. Additional features can be purchased on a monthly subscription basis including:
- Additional chat answers
- Additional Agents
- Additional Channels

Value for Money
4.5/5
Based on 6 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Messenger Communication Platform Features

Messenger Communication Platform Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Database
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.3/5
Based on 6 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Messenger Communication Platform

Additional information for Messenger Communication Platform

Key features of Messenger Communication Platform

  • Alerts / Escalation
  • Appointment Management
  • Communication Management
  • Contact Management
  • Feedback Collection
  • Interactive Content
  • Knowledge Base
  • Lead Generation
  • Lead Management
  • Multi-Channel Communication
  • Performance Metrics
  • Self Service Portal
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Workflow Management

Messenger Communication Platform FAQs

Messenger Communication Platform FAQs

Below are some frequently asked questions for Messenger Communication Platform.

Q. What type of pricing plans does Messenger Communication Platform offer?

Messenger Communication Platform offers the following pricing plans:

Starting from: US$539.00/month

Pricing model: Subscription

Free Trial: Available

We offer differnt packages for your needs. The Messenger Communication Platform is already available for a monthly subscription fee of $539. Additional features can be purchased on a monthly subscription basis including: - Additional chat answers - Additional Agents - Additional Channels

Q. What are the main features of Messenger Communication Platform?

Messenger Communication Platform offers the following features:

  • Alerts / Escalation
  • Appointment Management
  • Communication Management
  • Contact Management
  • Feedback Collection
  • Interactive Content
  • Knowledge Base
  • Lead Generation
  • Lead Management
  • Multi-Channel Communication
  • Performance Metrics
  • Self Service Portal
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Workflow Management

Q. Who are the typical users of Messenger Communication Platform?

Messenger Communication Platform has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Messenger Communication Platform support?

Messenger Communication Platform supports the following languages:

English

Q. What type of pricing plans does Messenger Communication Platform offer?

Messenger Communication Platform has the following pricing plans:

Subscription

Q. Does Messenger Communication Platform support mobile devices?

We do not have any information about what devices Messenger Communication Platform supports

Q. What other apps does Messenger Communication Platform integrate with?

Messenger Communication Platform integrates with the following applications:

Facebook, Telegram

Q. What level of support does Messenger Communication Platform offer?

Messenger Communication Platform offers the following support options:

Phone Support, Online Support