Nickelled Overview

What is Nickelled?

Nickelled is a cloud-based customer engagement solution designed to help businesses of all sizes create interactive walkthroughs for onboarding, prospects, or training purposes. The platform enables users to build manuals, tutorials and step-by-step guides for products, websites, applications, and program navigation. Nickelled allows users to share guided tours via different channels, such as text messaging, chat, bulk emails, website embedding, or active links in help documentation. Nickelled offers a range of features, including self-paced learning, video integration, a caching-based environment, full-screen playback, smart-scrolling, automated form completion, guide creator tools, and multi-format support. The platform includes a mission dock module which allows users to launch guides and tutorials directly from their website. Point-and-click functionality enables users to create tutorials by simply selecting different elements. Nickelled gives users insight into the user experience with analytics on number of views, completion status, satisfaction scores, and key metrics. The platform helps users monitor user sentiment through optional feedback surveys at the end of tutorials.

Nickelled Overview

Pricing

Starting from
US$199.00/month

Pricing options

Free Trial
Subscription
Value for money

The Guides Package - $199 per month for 25 tours.
The Academy Package - $199 per month for 5 academies.
The Complete Package - $399 per month for 100 tours.


Nickelled Features

Devices
Business size
S M L
Markets
Australia, Brazil, Canada, Europe, Germany and 3 others, Latin America, Middle-East and Africa, United States
Supported Languages
Danish, English, Finnish, French, German and 7 others, Irish, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish

Screenshots

Nickelled screenshot: Nickelled add widget page screenshot
Nickelled screenshot: Nickelled add widget page screenshot Nickelled screenshot: Nickelled satisfaction analytics screenshot Nickelled screenshot: Nickelled step-by-step guide screenshot

Nickelled Reviews

Nickelled Reviews

Overall rating
4.9
/
5 13 reviews
Excellent
12

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4.5
Ease of Use
4.8
Customer Support
5
100% recommended this app
Matt O.

One of the best products I have used in my entire career!

I listed a lot in my review. But the biggest benefit is that we can roll out a product to our clients that we can be proud of and promote. Before Nickelled out guides were cumbersome to read and use. We have always talked about doing marketing campaigns to our clients, but never have, with this software we will definitely market it to our clients. I'll be sure to let you know how successful it goes!


Kate G.

We used Nickelled for product demos for a new social networking product.

Simple guided tours of fundamental processes our website visitors might need to take on my client's site.


Kasia K.

Nickelled saved my life!

I was looking for a way to train our employees on how to use internal systems. I wanted something interactive (not passive like watching a video), something that didn't require coding on my part or within the system itself, something that was easy to change and modify... and available in two languages.

When I found Nickelled, all my prayers were answered. Now, instead of explaining how to do easy tasks over and over, on a one-to-one basis, I just refer my employees to an intranet page where I've posted all the guides. All the feedback has been overwhelmingly positive.

Using the software was easy, with a very short learning curve. Customer Service is outstanding - I feel like I have my own account rep. I was even trying to figure out why something wasn't working, when my rep initiated a chat with me - "hey I see something went wrong. I've fixed it for you. Try again". Really? Telling me it's fixed before I even contacted you? I wish all services were like that!!!

Thanks to Nickelled, I have more time for other priorities. I'm happy, my employees are happy and my boss is estatic!


Peter E.

Best Product Tour Application, Hands Down

I explored all the different product tour "joy-ride" applications before stumbling across Nickelled. In fact, I had been using one provider, AppCues, that could not integrate with our back-end platform and it was incredibly difficult to navigate.

I then found Nickelled and it trumped the competition in terms of design, usability and support. That's exactly what I want in a product. It was seamless to implement in our complex back-end product; it's beautifully designed and catches the eye perfectly; and the CTO, David, was a dream to work with in helping us maximize our usage of the product. We literally had skype calls in the middle of the night.

I honestly cannot recommend this product highly enough. In fact, of all the 3rd party applications we use I must say that this product is the best to use and has the most impact on our customers.


Jessica G.

Fantastic for product walk-throughs without the need for dev!


Matt O.
Industry: Management Consulting
Company size: 13-50 Employees

One of the best products I have used in my entire career!

Used Daily for 1-5 months
Reviewed on 8/02/2018
Review Source: Capterra

I listed a lot in my review. But the biggest benefit is that we can roll out a product to our clients that we can be proud of and promote. Before Nickelled out guides were cumbersome to read and use. We have always talked about doing marketing campaigns to our clients, but never have, with this software we will definitely market it to our clients. I'll be sure to let you know how successful it goes!

Pros

All of our guides and tutorial up to this point have been static PDF documents with Screen shots and text to explain what to do. Many times the images are blurry or too small to convey your message. With these guides we can get a crystal clear snapshot of every web page making the guides visually appealing to go through. Here are all the features I love about this software.

1. User Interface is intuitive and easy to navigate.
2. I can easily move pages around and add content on the fly.
3. I can set links to any section of our guide, making our table of contents the key feature for clients to get to where they need to go.
4. Tracking data such as # of clicks, % of completed the guide, and a satisfaction survey.
5. Customize the guides to match our color scheme.
6. The Nickelled team is very responsive and answers all my questions promptly.
7. Importing of other guides is easy.
8. Ability to recover deleted guides (I accidentally deleted a guide and the Nickelled team got it back for me with no problems)
9. Cost Effective - we are a small firm but have a large audience so it was a no brainer to sign up.
10. Our clients absolutely love these guides, I have gotten countless feedback on how amazing they look and work.
11. We have cut down on the amount of time it takes to walk a client through our website saving us countless hours.

Cons

I think with any piece of software there are always features you wish were available for your specific needs. Our website will be changing and this means we will need to update all of the web pages to our guides. Though it will require additional effort it will be well worth it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kate G.

We used Nickelled for product demos for a new social networking product.

Used Monthly for 6-12 months
Reviewed on 11/05/2018
Review Source: Capterra

Simple guided tours of fundamental processes our website visitors might need to take on my client's site.

Pros

It was easy to setup the Nickelled walkthroughs and the pricing was extremely low, especially compared to some immediate competitors. The processes that we wanted and needed to explain to new website visitors were pretty basic and Nickelled was the right solution for us. It was quick and easy to setup and customer service was great when I ran into small hiccups - getting back to me quickly. We were able to get the demos set up in a matter of hours with a price tag that was reasonable for a startup of our size.

Cons

The mobile version of the software was a work in progress. The processes that we needed to guide our user through were very basic so the fact that it wasn't an exact match to our mobile site it was effective at guiding the user through the simple processes they would need to take on the mobile version of our website. I wish that there was the ability to bypass the thumbs up and thumbs down at the end of the guided tour, or at least add some styling to this mandatory step.

Response from Nickelled

Thanks for the wonderful review, Kate :)

We are also pleased to confirm that it's now possible to disable the feedback survey at the of the guided tours, as requested!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kasia K.

Nickelled saved my life!

Reviewed on 8/01/2016
Review Source: Capterra

I was looking for a way to train our employees on how to use internal systems. I wanted something interactive (not passive like watching a video), something that didn't require coding on my part or within the system itself, something that was easy to change and modify... and available in two languages.

When I found Nickelled, all my prayers were answered. Now, instead of explaining how to do easy tasks over and over, on a one-to-one basis, I just refer my employees to an intranet page where I've posted all the guides. All the feedback has been overwhelmingly positive.

Using the software was easy, with a very short learning curve. Customer Service is outstanding - I feel like I have my own account rep. I was even trying to figure out why something wasn't working, when my rep initiated a chat with me - "hey I see something went wrong. I've fixed it for you. Try again". Really? Telling me it's fixed before I even contacted you? I wish all services were like that!!!

Thanks to Nickelled, I have more time for other priorities. I'm happy, my employees are happy and my boss is estatic!

Response from Nickelled

Hi Kasia. Thanks for leaving a review.

We're super happy to free up your time, make you happy AND make your boss happy too!

Rating breakdown

Ease of Use
Customer Support

Peter E.

Best Product Tour Application, Hands Down

Reviewed on 9/01/2016
Review Source: Capterra

I explored all the different product tour "joy-ride" applications before stumbling across Nickelled. In fact, I had been using one provider, AppCues, that could not integrate with our back-end platform and it was incredibly difficult to navigate.

I then found Nickelled and it trumped the competition in terms of design, usability and support. That's exactly what I want in a product. It was seamless to implement in our complex back-end product; it's beautifully designed and catches the eye perfectly; and the CTO, David, was a dream to work with in helping us maximize our usage of the product. We literally had skype calls in the middle of the night.

I honestly cannot recommend this product highly enough. In fact, of all the 3rd party applications we use I must say that this product is the best to use and has the most impact on our customers.

Response from Nickelled

Woah! Thanks for the kind words Peter. It's great having you onboard and we'll continue to provide the high service you have come to expect.

Rating breakdown

Ease of Use
Customer Support

Jessica G.
Industry: Media Production
Company size: 51-200 Employees

Fantastic for product walk-throughs without the need for dev!

Used Daily for 1-5 months
Reviewed on 27/02/2018
Review Source: Capterra

Pros

We found Nickelled whilst looking for a solution to onboard our users without the need for extensive dev work - and we haven't looked back since! It gives our team the ability to create, update, and share simple walk-through guides without roping in engineer resource, which is always in short supply.

Perfect solution, great product, and brilliant support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
10/10
Based on 13 user ratings
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Nickelled Pricing

Nickelled Pricing

Starting from
US$199.00/month
Free Trial
Subscription
Value for money

The Guides Package - $199 per month for 25 tours.
The Academy Package - $199 per month for 5 academies.
The Complete Package - $399 per month for 100 tours.

The Guides Package - $199 per month for 25 tours.
The Academy Package - $199 per month for 5 academies.
The Complete Package - $399 per month for 100 tours.

Value for Money
5/5
Based on 13 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Nickelled Features

Nickelled Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.5/5
Based on 13 user ratings
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Categories

Additional information for Nickelled

Additional information for Nickelled

Key features of Nickelled

  • 360 Degree Feedback
  • Complaint Monitoring
  • Content Management
  • Customer Experience Management
  • Dashboard
  • Email Integration
  • Email Marketing
  • Feedback Collection
  • Interactive Content
  • Knowledge Base
  • Market Research
  • Multi-Language
  • Referral Tracking
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Workflow Management
  • eCommerce

Nickelled FAQs

Nickelled FAQs

Below are some frequently asked questions for Nickelled.

Q. What type of pricing plans does Nickelled offer?

Nickelled offers the following pricing plans:

Starting from: US$199.00/month

Pricing model: Subscription

Free Trial: Available

The Guides Package - $199 per month for 25 tours. The Academy Package - $199 per month for 5 academies. The Complete Package - $399 per month for 100 tours.

Q. What are the main features of Nickelled?

Nickelled offers the following features:

  • 360 Degree Feedback
  • Complaint Monitoring
  • Content Management
  • Customer Experience Management
  • Dashboard
  • Email Integration
  • Email Marketing
  • Feedback Collection
  • Interactive Content
  • Knowledge Base
  • Market Research
  • Multi-Language
  • Referral Tracking
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Workflow Management
  • eCommerce

Q. Who are the typical users of Nickelled?

Nickelled has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Nickelled support?

Nickelled supports the following languages:

Danish, English, Finnish, French, German, Irish, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish

Q. What type of pricing plans does Nickelled offer?

Nickelled has the following pricing plans:

Subscription

Q. Does Nickelled support mobile devices?

We do not have any information about what devices Nickelled supports

Q. What other apps does Nickelled integrate with?

We do not have any information about what integrations Nickelled has

Q. What level of support does Nickelled offer?

Nickelled offers the following support options:

Online Support, Phone Support