--- description: Learn how Swell can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Swell Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/575/feedback-and-reviews-management/software) > [Swell](/software/118523/swell-cx) # Swell Canonical: https://www.getapp.co.nz/software/118523/swell-cx Page: 1 / 16\ Next: [Next page](https://www.getapp.co.nz/software/118523/swell-cx?page=2) > Swell is the AI-powered patient experience agent for DSOs, MSOs, and PE-backed specialty groups. We unify reviews, patient surveys, employee feedback, and healthcare listings into one system that reads every signal, responds in your brand voice, surfaces what's working, and flags what's not — across > > Verdict: Rated **4.6/5** by 358 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Swell \- Review Automation - Reputation Management - Patient Feedback Surveys - Net Promoter Score (NPS) - Employee Feedback Management - Review Solicitation - Review response management \& automation ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 358 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Swell CX - **Location**: Cottonwood Heights, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Contact Swell for volume pricing. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United States ## Features - 2-Way Messaging - API - Activity Dashboard - Alerts/Notifications - Automated Responses - Automated Scheduling - CRM - Campaign Management - Campaign Planning - Campaign Scheduling - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Complaint Monitoring - Contact Management - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Templates ## Integrations (80 total) - ABELDent - AdvancedMD EHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Feedback and Reviews Management Software](https://www.getapp.co.nz/directory/575/feedback-and-reviews-management/software) ## Related Categories - [Feedback and Reviews Management Software](https://www.getapp.co.nz/directory/575/feedback-and-reviews-management/software) - [Customer Experience Software](https://www.getapp.co.nz/directory/601/customer-experience/software) - [Reputation Management Software](https://www.getapp.co.nz/directory/873/reputation-management/software) - [Customer Satisfaction Software](https://www.getapp.co.nz/directory/1029/customer-satisfaction/software) - [Patient Engagement Software](https://www.getapp.co.nz/directory/1359/patient-engagement/software) ## Alternatives 1. [Trustpilot](https://www.getapp.co.nz/software/113149/trustpilot) — 4.5/5 (1205 reviews) 2. [TrueReview](https://www.getapp.co.nz/software/2043135/truereview) — 5.0/5 (154 reviews) 3. [Birdeye](https://www.getapp.co.nz/software/112535/birdeye) — 4.7/5 (704 reviews) 4. [Yotpo](https://www.getapp.co.nz/software/91286/yotpo) — 4.5/5 (376 reviews) 5. [GiveMe5.ai](https://www.getapp.co.nz/software/182703/grab-your-reviews) — 4.7/5 (86 reviews) ## Reviews ### "Absolutely love Swell\! I have looked into and used other options, and Swell is the best." — 5.0/5 > **Jeff** | *18 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: Super easy to use. In one click clients can leave easy ratings and reviews on google, facebook, yelp, whatever. They send a report every month detailing the number of reviews requested, the number posted, average rating, and the number that were posted on the various search sites. > > **Cons**: Getting a review from a client is more effective when the client is still in your presence. Once they leave your location, response rates go down. That isn't a factor related to the software, but just a fact of human nature. As long as your client isn't on your wifi, try and get the review before they leave your place of business. > > We immediately saw a big uptick in the number and quality of reviews left by our clients. ----- ### "Worth Every Single Penny and All Small Businesses Should Use This Product" — 5.0/5 > **Max** | *13 May 2022* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Integration into the business was simple, fully integrated in less than 30 days, and i did not have to dedicate very much of my time to get that full integration accomplished. > > **Cons**: Does not yet work with some of the most important review sites that are specific to my industry (legal services). > > I have had no problems with customer service, i have had only a few reasons to contact customer service, my experience is only positive. ----- ### "Product does the trick" — 3.0/5 > **Tyler** | *15 November 2023* | Automotive | Recommendation rating: 4.0/10 > > **Pros**: Swell is super easy to use and works quite well. It produces pretty solid results when used. > > **Cons**: Their customer service is pretty awful and the sneaky wording in their contracts AUTO RENEW without heads up of any kind. Thats a bit greasy. ----- ### "We love SwellCX" — 5.0/5 > **Jack** | *15 August 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: This software seemlessly integrated with our system to send review requests daily. Since the implementation we have gotten about 25-30 reviews per month. This was compared to the 5 per month we were getting in the previous timeframe with a different platform. > > **Cons**: We have had no issues with the program. Any customization was addressed quickly from support and resolved our concerns. The only thing that could make it better would be saving some money. However, it is already well worth the price that we pay. > > We are able to quickly gain reviews from patients of our dental practice. These reviews can easily be responded to through the platform. We have grown with new patients seeing the number of reviews we have as well. It is a very cyclic process that is growing moving forward. ----- ### "If you are not using Swell for review management, you are missing out\!" — 5.0/5 > **Lindsay** | *9 May 2022* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: We had been using Swell for review management for about a year when our dental software incorporated review requests. We canceled Swell for a short time for the built in product. We noticed a huge drop in review response using the other review management. Lesson learned, Swell has a method to produce the best response. I also love the text to pay feature. That has been a game changer. > > **Cons**: Software updates have proven to be problematic with Swell at times but not updating in the database. Patients with canceled or moved appts would continue to be contacted. It took several days and attempts to remedy the situation. > > I have had a good experience overall with Swell. ----- Page: 1 / 16\ Next: [Next page](https://www.getapp.co.nz/software/118523/swell-cx?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/118523/swell-cx) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data