TablesReady

Waitlist solution with CRM and POS features

4.6 /5 (18 reviews) Write a Review!

TablesReady Overview

What is TablesReady?

TablesReady is a web-based waitlist management solution for businesses of all sizes in the hospitality, retail, healthcare, entertainment, and restaurant industries. The system provides users with an opportunity to remotely create reservations & appointments without being present on the location and comes with features such as a digital waitlist, a notification system, POS integration, customer accounts, traffic analytics, and more. The waitlist can be accessed on any web browser and will alert customers when their waiting time is coming to an end. In addition, the software will provide the businesses with color coded alerts if a reservation is missed or if a waiting period has exceeded the allotted time.

TablesReady allows users to reserve bookings based on time of day, availability, and size of party. The system generates information provided by the customer and displays it the host to ensure bookings do not overlap and customers are not creating unintentional reservations. Through the software, customers also have the ability to create their own profiles and can be alerted through email or SMS about upcoming promotions, openings, or birthday discounts. Key metrics such as average wait time, guest check-in times, and early check ins can also be monitored through the detailed analytics feature, which can help businesses understand traffic and wait trends through one centralized system.

TablesReady Overview

Pricing

Starting from
US$69.95/month

Pricing options

Free Trial
Subscription
Value for money

$69.95/month with unlimited messages and be paid on a month-to-month subscription, which can be cancelled anytime.


TablesReady Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
English

Screenshots

TablesReady screenshot: Reservations can be added in TablesReady for specific tables
TablesReady screenshot: Reservations can be added in TablesReady for specific tables TablesReady screenshot: The main waitlist page allows users to notify customers with a single click TablesReady screenshot: TablesReady offers a public waitlist self-add/kiosk mode TablesReady screenshot: Customers can add their phone numbers to the waitlist to receive SMS notifications TablesReady screenshot: The customer management feature allows customers to create profiles for promotional materials TablesReady screenshot: Data can be exported from TablesReady to gain insight on customer analytics and trends TablesReady screenshot: Email and SMS notifications can be customized

TablesReady Reviews

TablesReady Reviews

Overall rating
4.6
/
5
Excellent
11

Very good
6

Average
1

Poor
0

Terrible
0

Value for Money
4.4
Features
4.5
Ease of Use
4.8
Customer Support
4.6
94% recommended this app
Jerry G.

Review


Kaitlyn F.

Excellent Investment for Busy Restaurant


Verified Reviewer

Nothing special

We are looking for a different platform


Janice K.

tables ready user - small restaurant with long line ups

we used to have our customers stand in a line to get in. we are extremely busy and we couldn't allow them to leave the line as they would lose their place if their names were called. it was stressful for staff and customers were often upset with our system but we didn't have any other option. since we started using tablesready, our customers are able to walk around the area and do some shopping or grab a drink elsewhere until their table is available. its much less pressure on our staff and our customers are very happy with the system.


Josh T.

Great Restaurant Tool

Overall, we are very pleased with TablesReady and have recommend it to others. It allows us to clear up our front door and not have a massive amount of people waiting in the already small entrance. Customers would not come into the restaurant if it was too full, but with this software the front entrance stays open and available for more customers to come in.


Jerry G.
Industry: Restaurants
Company size: 51-200 Employees

Review

Used Weekly for 1-5 months
Reviewed on 27/05/2019
Review Source: Capterra

Pros

Easy to install and teach staff.

Cons

Little confusing customizing times and messages.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Kaitlyn F.
Industry: Restaurants
Company size: 51-200 Employees

Excellent Investment for Busy Restaurant

Used Other for 1+ year
Reviewed on 26/05/2019
Review Source: Capterra

Pros

What we enjoy most about TablesReady is how it limits background noise for our guests who are dining. Instead of yelling out names and interrupting everyone's dinner experience, it is discreet and more professional. We like that it keeps track of what time each party arrived and that we can input reservations as well. It de- clutters our Host stand. Very effective and guests love not having to wait around the Host stand to be called. Instead they may go enjoy a cocktail and/or run an errand.

Cons

What we like least is not an issue with the software but more human error. If we are busy and the Host inputs a telephone number incorrectly, we have no way of getting in touch with them unless the Host remembered who they were. In addition, many people do not wish to disclose their telephone number and we are forced to remember who they are so we may retrieve them. And lastly, some people do not pay attention to their phones as they are trying to enjoy their evening out. But other than that, the software itself is very effective and convenient.

Response from Table's Ready

Thanks for the review! We appreciate it.
If you choose to enable the "confirmation" text notification when you add someone to your list, it will give you an error message pretty much right away after adding a party to your list if that SMS failed, so you can get a warning that the number was entered wrong. Then you can try a new phone number while they're still standing there. (That won't help if the number is still valid but went to someone else, however.)
If someone doesn't respond to the ready text, you can try sending an automated phone call if you click the phone button. That tends to buzz/ring the phone a bit more and get their attention.
And if people don't have phones or don't want to give their number, we usually recommend asking them to check back in after X amount of time, where X is less than you think their actual wait will be. So, if you think their wait is 30 minutes, have them check back in after 20 to get an update. You'll spend less time tracking them down.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Restaurants
Company size: 13-50 Employees

Nothing special

Used Daily for 1-5 months
Reviewed on 2/11/2018
Review Source: Capterra

We are looking for a different platform

Pros

It's relatively easy to use
simple set up

Cons

too expensive
out of state numbers the customers get called from is a constant problem
the green on green makes it hard to tell how many people you've selected
the fact thats there's no data base sucks
there should be a call a head feature as well as reservations especially for the price.
there should be able to add more than one set of notes like high chair, section b and request
There should be prep sets for notes rather then remembering

Response from Table's Ready

I'm very sorry to hear about your experience with our service. However, your description of our product does not sound like ours. For example:

-You can add multiple notes to any party. You can also pre-define commonly used notes that you can then select from a drop-down.

-We use very little green in our app, and I can't think of anywhere we use "green on green." We also have no place where you'd select people, so I don't know what it means that you "can't tell how many people you've selected." Almost everything in the app is one party at a time.

-We have both a call ahead feature (we call it "public waitlist"), and we allow reservations.

-We give you access to your customer database in the "Customers" tab. You can also export the majority of that data, except phone numbers, under Settings.

-People will be called and your restaurant's phone number will be used as the caller ID if you verify your number with us.

Please reach out to our support if you're having issues!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Janice K.
Industry: Restaurants
Company size: 13-50 Employees

tables ready user - small restaurant with long line ups

Used Daily for 2+ years
Reviewed on 28/10/2018
Review Source: Capterra

we used to have our customers stand in a line to get in. we are extremely busy and we couldn't allow them to leave the line as they would lose their place if their names were called. it was stressful for staff and customers were often upset with our system but we didn't have any other option. since we started using tablesready, our customers are able to walk around the area and do some shopping or grab a drink elsewhere until their table is available. its much less pressure on our staff and our customers are very happy with the system.

Pros

its easy to use and easy to train staff how to use it.
customers appreciate the option of the automated text or call.

Cons

I used to be able to view tablesready on my pc but now it is no longer supported and must be viewed only on other devices (we are also using an apple ipad so its not that huge of an issue).

Response from Table's Ready

Thanks for your review! Our app should be visible on any PC browser except Internet Explorer. We recommend Chrome, Firefox, or Safari. If you try with one of those browsers and you're having issues, please reach out to our support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Josh T.
Industry: Restaurants
Company size: 13-50 Employees

Great Restaurant Tool

Used Daily for 1+ year
Reviewed on 27/10/2018
Review Source: Capterra

Overall, we are very pleased with TablesReady and have recommend it to others. It allows us to clear up our front door and not have a massive amount of people waiting in the already small entrance. Customers would not come into the restaurant if it was too full, but with this software the front entrance stays open and available for more customers to come in.

Pros

We use Tables Ready at High Rock Café in busy Wisconsin Dells, WI. We have a small front of our entrance so we love the fact that we can have a long waitlist without people being crowded in the restaurant. Customers will roam the streets and wait for their text message. This is a very user friendly software and can be easily taught how to use. Had a issue logging in on a busy Friday night and customer support took care of my needs in a timely fashion.

Cons

Our least favorite features of the software was lack of characters that could be used in writing a message. Other than that we don't have any dislikes with the software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.8/10
Based on 18 user ratings
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TablesReady Pricing

TablesReady Pricing

Starting from
US$69.95/month
Free Trial
Subscription
Value for money

$69.95/month with unlimited messages and be paid on a month-to-month subscription, which can be cancelled anytime.

$69.95/month with unlimited messages and be paid on a month-to-month subscription, which can be cancelled anytime.

Value for Money
4.4/5
Based on 18 user ratings
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TablesReady Features

TablesReady Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Credit Card Processing
Customer Database
Customer History
Discount Management
Employee Management
Gift Card System
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4.5/5
Based on 18 user ratings
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Categories

Additional information for TablesReady

Additional information for TablesReady

Key features of TablesReady

  • Customer Database
  • Reporting & Statistics
  • Reservations Management

TablesReady FAQs

TablesReady FAQs

Below are some frequently asked questions for TablesReady.

Q. What type of pricing plans does TablesReady offer?

TablesReady offers the following pricing plans:

Starting from: US$69.95/month

Pricing model: Subscription

Free Trial: Available

$69.95/month with unlimited messages and be paid on a month-to-month subscription, which can be cancelled anytime.

Q. What are the main features of TablesReady?

TablesReady offers the following features:

  • Customer Database
  • Reporting & Statistics
  • Reservations Management

Q. Who are the typical users of TablesReady?

TablesReady has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does TablesReady support?

TablesReady supports the following languages:

English

Q. What type of pricing plans does TablesReady offer?

TablesReady has the following pricing plans:

Subscription

Q. Does TablesReady support mobile devices?

We do not have any information about what devices TablesReady supports

Q. What other apps does TablesReady integrate with?

TablesReady integrates with the following applications:

Square Payments

Q. What level of support does TablesReady offer?

TablesReady offers the following support options:

Phone Support, Online Support