POS Nation for Retail
POS Nation for Retail
About POS Nation for Retail
POS Nation recognizes that store owners need a point of sale specifically tailored to their unique businesses. That's why we sell more than POS systems, we offer CAP Retail Point of Sale to streamline your business. We support businesses with a turnkey solution so you have the hardware, software, and payment processing needed to build and manage a successful business. Our POS systems are backed by our dedicated customer service including 24/7 US-based support.
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- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
By Far Best Customer Support
Reviewed on 15/03/2019
I did months & months of research on many (20+) different POS systems before deciding to finally...
I did months & months of research on many (20+) different POS systems before deciding to finally make the switch to POS Nation (CRE). We have used 4 other systems in the past 37 years and I can already tell you POS Nation FAR exceeds any customer service and technical support we have ever received. It was a rocky transition (as expected) but support team and many others at POS Nation were extremely patient & supportive throughout the entire transition. If you are in need of a new POS system, I highly recommend considering POS Nation.
Pros
Customer & technical support have been top notch. We are a business that has used about 8 different POS companies over the last 37 years & have worked with numerous "support" staff from each company. Although we anticipated a rough transition period (as it turned out to be), the staff at POS Nation was there every step of the way. Specifically, customer support were all extremely patient & supportive throughout the month+ long transition.
Cons
A lot of the reports that are available are completely useless, whereas some reports that you would think are completely necessary for a POS system are not available... the most difficulty we have with the lack of reports involves Customer reports. One other CON to CRE is the Quickbooks Sales Pass. It is not as seamless as one would think when you are told it is "fully integrated with Quickbooks."
- Industry: Wine & Spirits
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simplicity
Reviewed on 21/10/2020
Been using over 15 years, had some growing pains in first few years but it has been pretty rock...
Been using over 15 years, had some growing pains in first few years but it has been pretty rock solid for last 8-10 years. So easy to use and train new employees quickly. Every other POS I have looked at is overcomplicated and hard to use and follow.
Pros
Very simple presentation at POS homesceen in selling mode, simple operation for scanning, lookup and paying. Software has the few features that I need and so many others that I will never use.
Cons
Inventory sales history by item is not precise enough, needs to break down actual sales from transfers and damages. including transfers really can skew the actual sales history. Also spot checking Inventory is very confusing to teach and execute properly.
Response from POS Nation
Kenneth,
POS Nation is lucky to have such great customers, like yourself. We cannot thank you enough for sharing your positive experience with our company! We appreciate your 15 years of loyalty and thankful to have you as a customer.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
POS Nation is a bad system with even worse customer service
Reviewed on 22/09/2023
Pros
Nothing. It's been a terrible system all around.
Cons
System is clunky. Not user friendly. Customer service is really bad, lots of false promises and account rep who didn't know how to use the system himself. Difficult to get an appointment with account rep (had to schedule a week in advance) and couldn't get tech support on the phone. Doesn’t integrate with QB Online. Hardware is cheap and credit card terminal doesn’t function properly. Sales reports are not refined enough. In general, a very bad system and I would advise any other small business owners to stay away.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best POS for Retail/Tavern Liquor Business
Reviewed on 15/12/2020
Pros
Great product. Easy installation and start up. Only POS to provide solution for hybrid business. We are a restaurant/Tavern/retail wine shop that uses the robust tag/label system as well as inside dining/bar business. Service from CAP has been great. Very responsive and good follow up.
Cons
Only Con we experienced was the interface to Quickbooks at startup. Our distributor didn’t provide instruction prior to install. We had Quickbooks operational prior to CAP which required a rebuild of Quickbooks after the fact. CAP customer support went above and beyond to help us.
Response from POS Nation
Joseph,
Thank you for your feedback regarding our company and our customer support. We pride ourselves on delivering service our customers can brag about, and it is great to know that we succeeded with you! We greatly appreciate your business.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
LOVE POS NATION
Reviewed on 23/10/2020
Wonderful- Highly recommend
Wonderful- Highly recommend
Pros
User Friendly, Reporting, Inventory. The best customer service and IT support. Easy set up and the POS NATION teams care about you and your business.
Cons
Worldpay take 1-2 days to deposit funds from customers paying with credit cards.
Reasons for Switching to POS Nation for Retail
Best Customer ServiceResponse from POS Nation
TJ,
We are so happy to hear that you are enjoying your POS system so far specifically the reporting and inventory modules. Thank you for taking time out of your day to share your feedback with us. Please let us know if you need anything in the future!
POS Nation for Retail FAQs
Below are some frequently asked questions for POS Nation for Retail.Q. What type of pricing plans does POS Nation for Retail offer?
POS Nation for Retail offers the following pricing plans:
- Starting from: US$149.00/month
- Pricing model: Subscription
- Free Trial: Not Available
-Pay Monthly Plan: $59/month- POS software, touch PC, receipt printer, scanner, cash drawer, chip card reader Pay monthly for your POS software and hardware 24/7 unlimited support and training Lifetime warranty Requires Worldpay Processing Agreement Cancel at any time by simply returning your hardware -Upfront Payment: $999/one time- POS software, touch PC, receipt printer, scanner, cash drawer, chip card reader You own the POS software and hardware; no required ongoing fees or payments 90 days of free business hours support Two-year warranty Free chip card reader with Worldpay processing
Q. Who are the typical users of POS Nation for Retail?
POS Nation for Retail has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does POS Nation for Retail support?
POS Nation for Retail supports the following languages:
English
Q. Does POS Nation for Retail support mobile devices?
POS Nation for Retail supports the following devices:
Q. What other apps does POS Nation for Retail integrate with?
POS Nation for Retail integrates with the following applications:
Adobe Commerce, BigCommerce, QuickBooks, Shopify, WooCommerce
Q. What level of support does POS Nation for Retail offer?
POS Nation for Retail offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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