Retail Express Overview

What is Retail Express?

Retail Express is a cloud-based POS, inventory and eCommerce software which provides inventory-based Australian and NZ retailers with a central platform from which to manage sales and services, inventory and logistics, marketing and loyalty, plus business intelligence practices, & more across multiple online stores. As a cloud solution, Retail Express gives users the flexibility to manage their sales, inventory, etc. anytime, anywhere, via any internet-enabled device, including computers, laptops, tablets and mobile devices. Reports and dashboards give users valuable insight into business performance.

Retail Express supports iPad or tablet POS, allowing staff to serve clients on-the-go. Other POS features include intelligent product search, a cross-selling recommendation engine and discounting rules. Users can integrate Retail Express with their existing web store, and manage all of their online and in-store products, pricing, inventory, and customers from one place. Smart algorithms help users manage stock levels and replenishment, while marketing and loyalty tools enable users to segment customers, send personalized email campaigns and build configurable loyalty rewards programs. Retail Express serves to streamline the user-workflow by integrating with familiar accounting and eCommerce platforms like Xero, MYOB, Shopify, Magento, WooCommerce, and more.

Retail Express Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Retail Express for pricing information.


Retail Express Features

Devices
Business size
S M L
Markets
Australia
Supported Languages
English

Media

Search products by description, and more
View the order total for items
Select a fulfilment method
Use the dashboard to gain an overview of customer orders
Retail Express video Retail Express screenshot: Search products by description, and more Retail Express screenshot: View the order total for items Retail Express screenshot: Select a fulfilment method Retail Express screenshot: Use the dashboard to gain an overview of customer orders

Retail Express Reviews

Retail Express Reviews

Overall rating
3.8
/
5
Excellent
5

Very good
4

Average
1

Poor
0

Terrible
2

Value for Money
4.2
Features
3.9
Ease of Use
3.7
Customer Support
4.5
75% recommended this app
Luke M.

A Fantastic System for all Retailers, big and small

From the initial Sales manager, to the Implementation Manager.... all staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had.


Brad B.

Retail Express Implementation for a Small Multi Sectioned Retail Business

The Overall Experience has been great very easy to transition . The On-boarding Program for Training was Great and the Access to Resources Fantastic. The Implementation Manager and other Points of Contact were all great to deal with.


Melissa B.

Feedback


Melanie F.

Great POS Cloud System

Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system.


Melanie F.

Professional Support with Friendly Service

This software is great for a business with multiple locations. It seems to contain a large scale fulfillment section which smaller businesses (such as ours) don't really need. Overall it's been a positive step forward for our business.


Luke M.
Industry: Retail
Company size: 2-10 Employees

A Fantastic System for all Retailers, big and small

Used Daily for 1-5 months
Reviewed on 8/06/2020
Review Source: SoftwareAdvice

From the initial Sales manager, to the Implementation Manager.... all staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had.

Pros

The easy to use system means my staff picked it up quickly.
The detailed Back of House reporting is a managers dream.

Cons

The only thing I've seen missing is an ability to sell an item via weight ($$/per kg), but it's minor. Our previous system never had this either so we're well placed to get around it. Would be great in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brad B.
Industry: Retail
Company size: 11-50 Employees

Retail Express Implementation for a Small Multi Sectioned Retail Business

Used Daily for 1-5 months
Reviewed on 19/05/2020
Review Source: SoftwareAdvice

The Overall Experience has been great very easy to transition . The On-boarding Program for Training was Great and the Access to Resources Fantastic. The Implementation Manager and other Points of Contact were all great to deal with.

Pros

Modern Cloud based system that has all the Reporting Requirements needed but all the Functionality of a Modern System in a Age of Technology Advancement . It seems as though it has been designed for this Purpose not the " that's something we are going to develop in the Future attitude" that other Systems seem to have.

Cons

At this stage I believe it is still the Honeymoon Period so just " Training Training Training" to get the Most out what we can Do with Retail Express

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Melissa B.
Industry: Retail
Company size: 11-50 Employees

Feedback

Used Daily for 2+ years
Reviewed on 3/10/2018
Review Source: SoftwareAdvice

Pros

easy for sales staff to raise invoices. easy to enter new customers. easy to add new staff and modify existing ones.

Cons

Have to manually do the upload to Xero each day.
Can not give customers a 7 or 14 day account.
Receiving stock when not all products are supplied is a nightmare.
Can not make it compulsory to put a customer PO on an invoice.
Can still process an invoice to a customers account when on stop credit.
Unable to set own compulsory fields when entering new stock/customers
Unable to set own preferences and shortcuts
unable to setup credit card surcharge to be added automatically when we select that payment method.
we provide service as well as sales. Can't set up a service item - has to be done as stock.
Pink pricing always changing/incorrect
Disabled products can still be added to PO’s
Comments on invoices don’t upload to xero
If an invoice that is in xero has been paid cash, and it has been rounded up it wont upload
Credit Notes don’t upload to xero

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Melanie F.
Industry: Computer Hardware
Company size: 2-10 Employees

Great POS Cloud System

Used Daily for 6-12 months
Reviewed on 11/04/2019
Review Source: SoftwareAdvice

Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system.

Pros

The implementation of this software is fantastic. A team of experts is available to help you transfer your database of stock, suppliers and customers with ease. Retail Express has a comprehensive knowledge database including video tutorials and instructions which all staff can access. The software is friendly, easy to use and navigate with email and internet integration.

Cons

Special customer orders are tricky to handle. We are yet to understand how to order/manage customer orders and are currently doing this through the lay by option which is difficult unless you have one staff member managing this are (IE: you can over order stock). Back orders are a little cumbersome but can be adapted to suit your business needs. Overall though the positives of this system outweigh the small negatives.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Melanie F.
Industry: Electrical/Electronic Manufacturing
Company size: 2-10 Employees

Professional Support with Friendly Service

Used Daily for 1-5 months
Reviewed on 17/09/2018
Review Source: SoftwareAdvice

This software is great for a business with multiple locations. It seems to contain a large scale fulfillment section which smaller businesses (such as ours) don't really need. Overall it's been a positive step forward for our business.

Pros

Retail Express is easy to use. The point of sale is simple, yet very clever and allows you lay-by, sell and invoice all in the one transaction. It's search feature is fantastic, letting you view transactions from the day, week or via your own custom dates. We love the ability to email our customer invoices and receipts, saving us both time and money. Working with multiple screens in a web browser is a great bonus for our business.

Cons

Retail Express doesn't really cater to customer orders that well. It categorizes them as lay-by's. It does not enable the customer order to be identified in a purchase order (IE: there is no automatically fulfill mechanism). It's difficult to search for a product and you can't seem to view who the customers are that purchased the product, based on the product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9/10
Based on 12 user ratings
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Retail Express Pricing

Retail Express Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Retail Express for pricing information.

Contact Retail Express for pricing information.

Value for Money
4.2/5
Based on 12 user ratings
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Retail Express Features

Retail Express Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
3.9/5
Based on 12 user ratings
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Categories

Additional information for Retail Express

Additional information for Retail Express

Key features of Retail Express

  • Barcode Scanning
  • Discount Management
  • Inventory Management
  • Sales Tracking
  • eCommerce

Retail Express FAQs

Retail Express FAQs

Below are some frequently asked questions for Retail Express.

Q. What type of pricing plans does Retail Express offer?

Retail Express offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Retail Express for pricing information.

Q. What are the main features of Retail Express?

Retail Express offers the following features:

  • Barcode Scanning
  • Discount Management
  • Inventory Management
  • Sales Tracking
  • eCommerce

Q. Who are the typical users of Retail Express?

Retail Express has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Retail Express support?

Retail Express supports the following languages:

English

Q. What type of pricing plans does Retail Express offer?

Retail Express has the following pricing plans:

Subscription

Q. Does Retail Express support mobile devices?

We do not have any information about what devices Retail Express supports

Q. What other apps does Retail Express integrate with?

Retail Express integrates with the following applications:

BigCommerce, MYOB Essentials, Magento Commerce, Mailchimp, Phocas, Shopify, Sync, Tanda, WooCommerce, Xero

Q. What level of support does Retail Express offer?

Retail Express offers the following support options:

Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials