Intuit Field Service Management ES

Intuit Field Service Management ES

Enterprise field service management software

4.5/5 (16168 reviews)

Intuit Field Service Management ES Overview

What is Intuit Field Service Management ES?

Intuit Field Service Management ES is a field service management solution which offers job scheduling, invoicing, and real-time updates to deliver information to technicians and receive data from the field. Integration with QuickBooks Desktop Enterprise keeps field service and financial data in sync.

With Intuit Field Service Management ES, users can schedule and assign work orders through the drag-and-drop interface. The dashboard gives users insight into each technician’s status, location, and assigned work orders. Users can also view the status and duration of each job, and the technician's travel time, arrival time, and hours clocked. Google Maps integration and GPS allow users to locate customer sites and track workers, enabling the minimization of travel time between jobs.

Intuit Field Service Management ES stores all customer, contact, and equipment information centrally, giving technicians access to available equipment and service histories before starting a job. Native mobile apps for Android and iOS let technicians receive work orders and schedules in real time while out in the field.

Intuit Field Service Management ES Overview

Pricing

Starting from
US$35.00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is based on the number of users required.
1-10 users: $35/user/month.
11-40 users: $31/user/month.
41-101 users: $28/user/month.


Intuit Field Service Management ES Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Intuit Field Service Management ES screenshot: Users can manage all of their field service operations with Intuit Field Service Management ES
Intuit Field Service Management ES screenshot: Users can manage all of their field service operations with Intuit Field Service Management ES Intuit Field Service Management ES screenshot: Intuit Field Service Management ES integrates with QuickBooks Desktop Enterprise

Intuit Field Service Management ES Reviews

Intuit Field Service Management ES Reviews

Overall rating
4.5
/
5 16168 reviews
Excellent
9506

Very good
5438

Average
970

Poor
148

Terrible
106

Value for Money
4.3
Features
4.4
Ease of Use
4.3
Customer Support
4.1
92% recommended this app
Amber elizabeth M.

Discount Bookkeeper in your pocket

I've used quickbooks as the administrator for several small businesses. It's a powerful tool that can even be useful for forecasting so long as you keep up to date with it.

In my own freelance business, I've started to use Quickbooks Self Employed which is not currently as useful as the Quickbooks I've used for small businesses, but the cost per year reflects the lessened capacity it offers.


Larry M.

QuickBooks Pro Easy to set up and use

I have used the software for two different small businesses. The prior company I used many of the features including Banking, Estimates, invoicing, and Payroll. My present business I no longer need the estimates and payroll. It is nice to be able to see exactly where I am cashflow wise and also comparing profit and loss with prior time periods. I also use it to keep all of my client's information in one place. It also links seamlessly with my Home Inspection Software (HomeGauge). It imports all the client info easily into the report.


Tom H.

Best option we've found

Overall, it's the best solution for bookkeeping that we've found. It does what it's supposed to do most of the time. It's frustrating when it doesn't.

It's pretty customized and we like that. It works as well as anything else we've seen for invoicing, if not better, which is a major factor for us.


Beatriz R.

A geneality of application. Very easy to use and gives good results

There are fewer data entry errors when using the QuickBooks integration, since there are fewer data entries manually. Human beings make mistakes and the ability to eliminate the entry of redundant data will diminish these errors.
In addition, QuickBooks integration allows for the fastest workflow from the point of entry to the billing phase, allowing the company to charge faster and increase cash flow.


Andrew M.

Quickbooks is still the best for small business, despite its shortcomings

Overall, Quickbooks is great for small business, particularly those that have all employees on-site. If you have employees off-site or want a third-party (accountant, for example) to have access, you may want to plan ahead of time and determine if Quickbooks is a great fit. There are third-party apps (QBOX) that can help off-site employees access it, but there are limitations. Otherwise, you need IT to help you set up servers or pay higher prices to Intuit for their customized solutions. That issue aside, Quickbooks is a great product after you get past the learning curve.


Amber elizabeth M.
Industry: Consumer Services
Company size: 2-10 Employees

Discount Bookkeeper in your pocket

Used Weekly for 2+ years
Reviewed on 4/06/2019
Review Source: Capterra

I've used quickbooks as the administrator for several small businesses. It's a powerful tool that can even be useful for forecasting so long as you keep up to date with it.

In my own freelance business, I've started to use Quickbooks Self Employed which is not currently as useful as the Quickbooks I've used for small businesses, but the cost per year reflects the lessened capacity it offers.

Pros

Not only does quickbooks make bookkeeping seem accessible to anyone with the slightest grasp of numbers, the apps make it easy to keep books up to date on the road.

It is only as useful as the the effort you put into the software. It's not exactly intuitive, but there are many resources to support you as you learn.

It's very easy to find a Quickbooks bookkeeper to work with that can support your business if it's not your speciality while making the transactions easy for both parties.

Specialty apps can add to the functionality of Quickbooks increasing the power of this software.

Cons

Because the detail pulled from the bank can sometimes be quite homogeneous, QBO will try to categorize "Wire" transactions or "checks" to the latest transaction payee. Creating rules to ignore the transactions is tedious and can be confusing to new users of the software that may not realize that its matching to previous transactions.

The new model of "tiering" users and how many functions they access seems a bit suspect to me, but so far, we have not reached any limits so I don't know how this will impact us, if at all.

Response from Intuit

Thanks so much for a detailed review, Amber! We're glad to hear you've been able to easily keep track of each aspect of your business, and other businesses you manage, all while on the go. You can count on us to be there for each business endeavor. We recommend this article that provides a detailed explanation of how to set up and use bank rules (https://quickbooks.intuit.com/learn-support/en-us/banking-topics/how-to-set-and-use-banking-rules-for-downloaded-transactions/00/186468). Additionally, this link offers info about adding, deleting, and changing user access within the account (https://quickbooks.intuit.com/learn-support/en-us/delete-users/add-delete-or-change-user-access/00/185920). You'll find a hyperlink in the same article that will take you to a list of different types of user roles.

Thanks for stopping by to leave a review!
Morgan, The QuickBooks Team

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Larry M.
Industry: Real Estate
Company size: Self Employed

QuickBooks Pro Easy to set up and use

Used Daily for 2+ years
Reviewed on 20/02/2020
Review Source: Capterra

I have used the software for two different small businesses. The prior company I used many of the features including Banking, Estimates, invoicing, and Payroll. My present business I no longer need the estimates and payroll. It is nice to be able to see exactly where I am cashflow wise and also comparing profit and loss with prior time periods. I also use it to keep all of my client's information in one place. It also links seamlessly with my Home Inspection Software (HomeGauge). It imports all the client info easily into the report.

Pros

It seams to be very intuitive (no pun intended) in its use. It also is easy for me to send the company file electronically to my accountant for year end Tax purposes. My accountant actually recommended quickBooks many years ago and have using it for well over 25 years, and for two different businesses during that time. It is also worth noting that I have upgraded about every two to 4 years and have not had any problems loading the company files into the newer version.

Cons

About the only thing I did not like was customer service. When I did have to call them with a particular problem, they wanted to charge me for it. Even when it was clearly a defect in their software. With a small company and not needing to use all the bells and whistles the software is capable of, I opt to not have the support included but they do have the (paid) option for those that may need frequent support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tom H.
Industry: Facilities Services
Company size: 2-10 Employees

Best option we've found

Used Weekly for 2+ years
Reviewed on 11/11/2019
Review Source: Capterra

Overall, it's the best solution for bookkeeping that we've found. It does what it's supposed to do most of the time. It's frustrating when it doesn't.

It's pretty customized and we like that. It works as well as anything else we've seen for invoicing, if not better, which is a major factor for us.

Pros

QuickBooks gets points with me for being basically THE standard for bookkeeping software. You can bring it to any bookkeeper or accountant and expect them to know exactly how to handle it. That's worth a lot when dealing with people who typically charge more than $60/hour for their time.

I use the online version (QBO) and I also like that I can open my books on any device anywhere.

Moreover, while I've used a handful of different bookkeeping softwares, QuickBooks is the most intuitive (for me).

Cons

QBO has some problems that are causing issues with my books. I've been to 2 different accountants with my problem and neither has been immediately able to tell me what's wrong, but it's most likely something to do with duplicate entries. My books should be relatively straightforward, but I experience discrepancies of anywhere from several hundred to several thousand dollars, and it fluctuates frequently. This is very distressing and may end up costing me a lot of money to sort out.

Response from Intuit

Hey there, Tom. Thanks so much for your detailed review. We're happy to hear you've been able to do so much with your QuickBooks account. You can continue to rely on us for all of your accounting needs! To locate and resolve any discrepancies in your account, we recommend checking out this article: https://quickbooks.intuit.com/learn-support/en-us/undo-reconciliation/learn-the-reconcile-workflow-in-quickbooks/00/186429

Wishing you continued success!
Morgan, The QuickBooks Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Beatriz R.

A geneality of application. Very easy to use and gives good results

Used Other for 6-12 months
Reviewed on 10/04/2018
Review Source: Capterra

There are fewer data entry errors when using the QuickBooks integration, since there are fewer data entries manually. Human beings make mistakes and the ability to eliminate the entry of redundant data will diminish these errors.
In addition, QuickBooks integration allows for the fastest workflow from the point of entry to the billing phase, allowing the company to charge faster and increase cash flow.

Pros

The software allows users to handle a variety of financial records, including sales receipts, payments, tax forms, invoices and inventory accounting records. Because Quickbooks is so easy to use, most tasks can be carried out without in-depth knowledge of accounting procedures.
Manage your finances anywhere, you can track sales, create and send invoices, and know how your business is doing at any time. Best of all, your information is automatically backed up.
Access and manage your books from your computer, laptop, tablet, or smartphone anytime you choose.
Create access privileges so that your colleague or accountant can login and work with your data online.
Know exactly how much money you have and how much you owe at any moment - your data is synced and backed up automatically.
You can even photograph and save receipts with
the QuickBooks Online mobile app. Create custom, professional invoices, sales receipts and estimates that you can send in minutes. Instantly see how your business is performing with customizable reports and dashboards. If you need help, support is available with answers to your questions and information on running your business.

Cons

Although QuickBooks provides an audit trail for most of the information, there are some situations in which financial information can be changed without leaving any kind of documentation.
Depending on how a customer uses the software, another potential problem is that Quickbooks does not come with a section on fixed assets.
Also in order to keep the software up to date, there are a number of costly improvements that entrepreneurs may have to buy. Normally, these updates are only needed once a year in order to receive the most current payroll and other services.
While the online service offers fewer features than the desktop version of the software, the most serious drawback is the history of extended outages.
Also the extensive features of QuickBooks can be overwhelming for some smaller companies, as they can make the software more difficult to use and understand. QuickBooks is also better suited for double-entry bookkeeping, even though many small businesses use it for only one.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Andrew M.
Industry: Accounting
Company size: Self Employed

Quickbooks is still the best for small business, despite its shortcomings

Used Daily for 6-12 months
Reviewed on 11/02/2020
Review Source: Capterra

Overall, Quickbooks is great for small business, particularly those that have all employees on-site. If you have employees off-site or want a third-party (accountant, for example) to have access, you may want to plan ahead of time and determine if Quickbooks is a great fit. There are third-party apps (QBOX) that can help off-site employees access it, but there are limitations. Otherwise, you need IT to help you set up servers or pay higher prices to Intuit for their customized solutions. That issue aside, Quickbooks is a great product after you get past the learning curve.

Pros

Quickbooks is universally known, compatible with many banks and third-party apps, and can be quite helpful for small businesses. You can customize reports, memorize transactions, and make use of many other time-saving features. Once you get comfortable, you can very quickly manage your accounting and see where your business stands. Also, since it is so popular, there are numerous websites that share helpful tips and tricks.

Cons

There is a steep learning curve for most users. You will not feel comfortable with it for the first few months. Since it is so popular, however, you can search for nearly any task and find several websites that explain how to perform a task. As a CPA, sometimes I just wanted to see the transaction behind the curtain and it can be difficult to see that. Also, remote access for an external accountant or off-site employees is cumbersome and can require paid assistance.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.5/10
Based on 16,168 user ratings
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Intuit Field Service Management ES Pricing

Intuit Field Service Management ES Pricing

Starting from
US$35.00/month
Free Trial
Subscription
Value for money

Pricing is based on the number of users required.
1-10 users: $35/user/month.
11-40 users: $31/user/month.
41-101 users: $28/user/month.

Pricing is based on the number of users required.
1-10 users: $35/user/month.
11-40 users: $31/user/month.
41-101 users: $28/user/month.

Value for Money
4.3/5
Based on 16,168 user ratings
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Intuit Field Service Management ES Features

Intuit Field Service Management ES Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.4/5
Based on 16,168 user ratings
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Categories

Additional information for Intuit Field Service Management ES

Additional information for Intuit Field Service Management ES

Key features of Intuit Field Service Management ES

  • Accounting Integration
  • Appointment Management
  • Billing & Invoicing
  • CRM Integration
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Customer Database
  • Dispatch Management
  • Inventory Management
  • Job Management
  • Job Tracking
  • Labor Projection
  • Maintenance Scheduling
  • Mobile Access
  • Performance Appraisal
  • Recruiting Management
  • Routing
  • Self Service Portal
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work Order Management

Intuit Field Service Management ES FAQs

Intuit Field Service Management ES FAQs

Below are some frequently asked questions for Intuit Field Service Management ES.

Q. What type of pricing plans does Intuit Field Service Management ES offer?

Intuit Field Service Management ES offers the following pricing plans:

Starting from: US$35.00/month

Pricing model: Subscription

Free Trial: Available

Pricing is based on the number of users required. 1-10 users: $35/user/month. 11-40 users: $31/user/month. 41-101 users: $28/user/month.

Q. What are the main features of Intuit Field Service Management ES?

Intuit Field Service Management ES offers the following features:

  • Accounting Integration
  • Appointment Management
  • Billing & Invoicing
  • CRM Integration
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Customer Database
  • Dispatch Management
  • Inventory Management
  • Job Management
  • Job Tracking
  • Labor Projection
  • Maintenance Scheduling
  • Mobile Access
  • Performance Appraisal
  • Recruiting Management
  • Routing
  • Self Service Portal
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work Order Management

Q. Who are the typical users of Intuit Field Service Management ES?

Intuit Field Service Management ES has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Intuit Field Service Management ES support?

Intuit Field Service Management ES supports the following languages:

English

Q. What type of pricing plans does Intuit Field Service Management ES offer?

Intuit Field Service Management ES has the following pricing plans:

Subscription

Q. Does Intuit Field Service Management ES support mobile devices?

Intuit Field Service Management ES supports the following devices:

Android, iPhone, iPad

Q. What other apps does Intuit Field Service Management ES integrate with?

Intuit Field Service Management ES integrates with the following applications:

QuickBooks Enterprise

Q. What level of support does Intuit Field Service Management ES offer?

Intuit Field Service Management ES offers the following support options:

Online Support, Phone Support