--- description: Learn how Delighted can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Delighted Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [Delighted](/software/117403/delighted) # Delighted Canonical: https://www.getapp.co.nz/software/117403/delighted Page: 1 / 4\ Next: [Next page](https://www.getapp.co.nz/software/117403/delighted?page=2) > Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time > > Verdict: Rated **4.8/5** by 57 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Delighted • Delighted is a feedback collection and analysis SaaS, offering a web and mobile solution that uses the Net Promoter System (NPS) to gauge and score customer experience. • Aside from NPS for measuring brand perception, Delighted supports the use of familiar Customer Satisfaction (CSAT), Customer Effort (CES), 5-star, Smileys and Thumbs surveys to gather responses conveniently and accurately. • Key features include support for 37 languages, while built-in reporting and analytics capabilities promise to visualize customer sentiment trends over time, highlight issues of dissatisfaction, chart trend patterns and generally provide a holistic view of overall customer base and customer segments. • Third-party integrations available for leading apps such as Shopify, Salesforce, Slack, Zendesk, Stripe, Office 365, Hubspot, Autopilot and MailChimp, with broader cross-app automations achieved via Zapier. • The companion Delighted app for iOS provides remote access to Delighted accounts to view feedback updates from any location, displaying NPS / CSAT / CES \& 5-star scores, plus live feedback updates. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 57 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Qualtrics - **Location**: Palo Alto, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$134.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: BILLED YEARLY Free = $0 per month Basic = $134 per month Premium = $224 per month Premium Plus = $449 per month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: American Samoa, Argentina, Australia, Austria, Bolivia, Brazil, Canada, Chile, Colombia, Ecuador, Falkland Islands, France, French Guiana, Germany, Guyana, Mexico, Netherlands, New Zealand, Paraguay, Peru and 7 more ## Features - 360 Degree Feedback - API - Access Controls/Permissions - Action Management - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - CRM - Chat/Messaging - Churn Management - Collaboration Tools - Commenting/Notes - Communication Management - Complaint Monitoring - Conditional Logic - Contact Management - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Questions ## Integrations (37 total) - Airtable - BambooHR - Chatdesk Teams - ClientSuccess - EnjoyHQ - Freshdesk - Friendbuy - Front - Geckoboard - Gladly - Google Sheets - Gorgias - Greenhouse - Groove - Groove ... and 22 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Survey Software](https://www.getapp.co.nz/directory/234/survey/software) ## Related Categories - [Survey Software](https://www.getapp.co.nz/directory/234/survey/software) - [Customer Experience Software](https://www.getapp.co.nz/directory/601/customer-experience/software) - [Customer Satisfaction Software](https://www.getapp.co.nz/directory/1029/customer-satisfaction/software) - [SMS Survey Software](https://www.getapp.co.nz/directory/3798/sms-survey/software) - [Customer Engagement Software](https://www.getapp.co.nz/directory/650/customer-engagement/software) ## Alternatives 1. [UmfrageOnline](https://www.getapp.co.nz/software/131259/enquetes-maken) — 4.6/5 (1661 reviews) 2. [Google Forms](https://www.getapp.co.nz/software/112857/google-forms) — 4.7/5 (11444 reviews) 3. [SurveyMonkey](https://www.getapp.co.nz/software/2371/surveymonkey) — 4.6/5 (10458 reviews) 4. [Jotform](https://www.getapp.co.nz/software/10191/jotform-4-0) — 4.7/5 (2892 reviews) 5. [SurveySparrow](https://www.getapp.co.nz/software/111349/surveysparrow) — 4.4/5 (121 reviews) ## Reviews ### "Great tool to collect NPS scores from customers" — 5.0/5 > **Nivas** | *24 December 2018* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Delighted is extremely easy to setup, use and collect NPS scores. Love the UI. > > **Cons**: Limited integration options. Sending data to necessary tools would be a little difficult. ----- ### "Excellent service" — 5.0/5 > **Verified Reviewer** | *12 September 2018* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, very helpful staff. Does one thing, and does it perfectly. > > **Cons**: Would like easier integration with our systems without a tech lift on our end. Needs better search > > Very easy platform, good data storage. ----- ### "Great experience" — 5.0/5 > **Noy** | *16 July 2025* | Construction | Recommendation rating: 8.0/10 > > **Pros**: Love the easy way we can give feedback to others love the website explain all what we needed to know > > **Cons**: Maybe they can work on website design to make more friendly user and the website a little bit slow so update the website ----- ### "Best way to survey customers" — 5.0/5 > **Verified Reviewer** | *9 October 2018* | Apparel & Fashion | Recommendation rating: 9.0/10 > > **Pros**: I like ease of use, ability to see live results and feedback from customers, and filtering capabilities. > > **Cons**: I wish that the Shopify integration would allow us to continue to filter by product, customer location, and other features - it seems to be one or the other if we're doing a manual send or an integration. ----- ### "A simple way to take surveys" — 5.0/5 > **Verified Reviewer** | *31 December 2019* | Media Production | Recommendation rating: 8.0/10 > > **Pros**: The signup process is very simple. The form creation is just a few clicks. The wizard is very simple and does not need much effort to find all the hidden option. The dashboard is very clean and all tabs are well sorted. Reporting is very good I have selected the star type feedback form and embedding to the site is easy. survey via link and email is also available. Report with pivot table explains all the review. It is very elaborate. > > **Cons**: The only con is pricing as we are hiring a web dev to deal with the site customizations, this adds up very quickly. > > I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.co.nz/software/117403/delighted?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/117403/delighted) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data