--- description: Learn how HelpDesk can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.co.nz/software/116767/helpdesk Page: 1 / 8\ Next: [Next page](https://www.getapp.co.nz/software/116767/helpdesk?page=2) > HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. > > Verdict: Rated **4.6/5** by 180 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HelpDesk • Convert messages into tickets and declutter your inbox. • Assign tickets to specific teams or team members within your organization and manage your workflow smoothly. • Use tagging for organizing your tickets into groups. • Change and track the status of a ticket. • Find the right context of every message using the archives. • Maximize your data security with data enryption (256bit SSL protocol). ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 180 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Assignment Management - Automated Responses - Automated Routing - Autoresponders - Batch Communications - CRM - CSAT Survey Structure - Call Centre Management - Canned Responses - Case Management - Chat/Messaging ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) - [Issue Tracking Software](https://www.getapp.co.nz/directory/580/issue-tracking/software) - [Complaint Management Software](https://www.getapp.co.nz/directory/841/complaint-management/software) - [Customer Satisfaction Software](https://www.getapp.co.nz/directory/1029/customer-satisfaction/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3418 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.co.nz/software/90378/salesforce) — 4.4/5 (18781 reviews) 4. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1780 reviews) 5. [LiveChat](https://www.getapp.co.nz/software/8385/livechat) — 4.6/5 (1721 reviews) ## Reviews ### "Efficient and Easy to use\!" — 5.0/5 > **Vanessa** | *30 January 2021* | Design | Recommendation rating: 10.0/10 > > **Pros**: What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience. > > **Cons**: I'm still in the process of getting to know more about HelpDesk but I'm already loving it. > > I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :) ----- ### "Overall very convenient" — 5.0/5 > **Tim** | *11 March 2025* | Computer Hardware | Recommendation rating: 8.0/10 > > **Pros**: Keeps things organized and tidy. The big benefit is the read receipts as confirming delivery of responses. The other features like canned responses for common issues and automated tasks based on pending tickets is very useful. > > **Cons**: Sometimes the replies from a customer includes the entire reply chain instead of just the most recent reply, but that's it. > > Overall it's been very helpful in managing tickets. ----- ### "Help improve Helpdesk" — 3.0/5 > **Neal** | *21 March 2025* | Mechanical or Industrial Engineering | Recommendation rating: 2.0/10 > > **Pros**: filters to sort tickets, saving a custom filter, some expanded functionality > > **Cons**: New ticket does not send email to Assigned agent. Long subject default text (Ticket from chat \#$%^^\&\*^\#%) - no kidding, where else to tickets come from? Your ticket number means nothing to me. I want an easy way to send a transcript to an email, and to include more than 1 email address. Tags are not sorted the same as in chat. Helpdesk icon located near bottom left in Chat window- menu, and usually hidden. If someone assigned has not answered ticket, it there a Check mark in their Helpdesk icon? Can we give (open, pending) a Nudge after a week? > > Many differences, but not many improvements from old ticketing. ----- ### "Clean program" — 4.0/5 > **Anna** | *17 January 2026* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: This product was pretty easy for everyone to use. It was also easy and quick to set up. It worked well for our team to communicate. > > **Cons**: The con was that to add on additional features it cost. Some upper management that wanted to track things said it failed in that department. > > Overall, on the consumer side we liked it for easy of use, screen was not cluttered and easy for everyone to set up. ----- ### "Great Ticketing Solution" — 5.0/5 > **Tanya** | *16 February 2025* | Banking | Recommendation rating: 9.0/10 > > **Pros**: We appreciate the ease with which HelpDesk integrates into our LiveChat application. > > **Cons**: Prior to HelpDesk, there were no additional costs for these features. It works great, so the biggest frustration is the added expense, as opposed to anything with functionality. > > It has been a great way for our members to leave feedback and interact with us. The admin is intuitive and our employees appreciate the friendly interface. ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.co.nz/software/116767/helpdesk?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/116767/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data