--- description: Learn how SmartCustomer can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SmartCustomer Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/575/feedback-and-reviews-management/software) > [SmartCustomer](/software/116503/sitejabber) # SmartCustomer Canonical: https://www.getapp.co.nz/software/116503/sitejabber Page: 1 / 4\ Next: [Next page](https://www.getapp.co.nz/software/116503/sitejabber?page=2) > The customer reviews platform where millions of buyers and businesses worldwide come together. > > Verdict: Rated **4.4/5** by 65 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of SmartCustomer \- Seamless Review Collection – Automate sourcing authentic customer reviews through a modern suite of collection tools designed to reach customers at the right points in time. - Omnichannel Brand Visibility – Increase brand awareness and online visibility with quality trust signals from SmartCustomer business profiles, review destinations, your website, social media, and more. - Real-Time Review Monitoring – Centralize review monitoring and receive real-time alerts. - Proactive Reputation Management – Manage negative reviews and improve customer relationships with reply and resolution tools. - Ad Performance Optimization – Optimize ad performance and increase CTR with Google Seller Ratings and Google Shopping product ratings. - Business Intelligence – Gain valuable insights on customers and business performance with data analytics – generate reports on metrics such as review sources, star ratings, review activity, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 65 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sitejabber - **Location**: San Mateo, US - **Founded**: 2008 ## Commercial Context - **Pricing model**: (Free version available) - **Pricing Details**: Liftoff Plan Basic review sourcing capabilities for the budget-minded. Accelerate Plan All the essentials for company reviews at lower volumes. Ascend Plan The full suite of review management tools – best for most businesses. Custom Plan: Perfect for high-volume product review environments. Please contact us for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - CRM - Campaign Management - Commenting/Notes - Communication Management - Customer Experience Management - Customisable Branding - Customisable Questions - Customisable Reports - Customisable Templates - Dashboard - Data Import/Export - Data Visualisation - Email Management - Email Reminders - Engagement Tracking ## Integrations (7 total) - Adobe Commerce - BigCommerce - Instagram - Meta for Business - QuickBooks Online Advanced - Shopify - Twitter/X ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Feedback and Reviews Management Software](https://www.getapp.co.nz/directory/575/feedback-and-reviews-management/software) ## Related Categories - [Feedback and Reviews Management Software](https://www.getapp.co.nz/directory/575/feedback-and-reviews-management/software) - [Reputation Management Software](https://www.getapp.co.nz/directory/873/reputation-management/software) - [NPS Software](https://www.getapp.co.nz/directory/1963/nps/software) ## Alternatives 1. [Okendo](https://www.getapp.co.nz/software/2035751/okendo) — 4.9/5 (223 reviews) 2. [Trustpilot](https://www.getapp.co.nz/software/113149/trustpilot) — 4.5/5 (1202 reviews) 3. [TrueReview](https://www.getapp.co.nz/software/2043135/truereview) — 5.0/5 (150 reviews) 4. [Birdeye](https://www.getapp.co.nz/software/112535/birdeye) — 4.7/5 (702 reviews) 5. [NiceJob](https://www.getapp.co.nz/software/110189/nicejob) — 4.9/5 (202 reviews) ## Reviews ### "Easy and functional\!" — 5.0/5 > **Nancy** | *12 April 2019* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: Works every time\! It easy to share reviews. > > **Cons**: Needs more options rather than just product review. > > Great people to work with when questions arise. ----- ### "Reliable Source for Consumer Feedback" — 5.0/5 > **Bernardo** | *10 February 2023* | Retail | Recommendation rating: 7.0/10 > > **Pros**: I have used Sitejabber for checking reviews on various companies before making purchases. I find the platform user-friendly and the vast database of reviews helpful in making informed decisions. Overall, I highly recommend it as a reliable source of consumer feedback. > > **Cons**: While I generally have a positive experience with Sitejabber, one potential drawback is that not all reviews on the platform are verified. Some businesses have been known to post fake positive reviews, while others have been accused of suppressing negative reviews. As a result, it's important to take some of the reviews with a grain of salt and to look at multiple sources before making a purchasing decision. ----- ### "Waste of money" — 1.0/5 > **Ziggy** | *28 June 2019* | Retail | Recommendation rating: 0.0/10 > > **Pros**: after trying to run it for a number of months we have given up > > **Cons**: The software on several occasions drops our paid status back to free The level of support is low for an online system repeatedly did not list reviews from customers. We became suspicious about it some time back so we tested it and asked a number of our repeat customers to place reviews that did not show up or count. now the software has lost the review tab on the page. Been waiting all day for support to get back to me > > shite ----- ### "honest and reliable" — 5.0/5 > **Pat** | *29 November 2022* | Law Practice | Recommendation rating: 9.0/10 > > **Pros**: It is easy to use. The views expressed are reliable and honest.They are helpful in making purchase decisions. > > **Cons**: Nothing is unlikeable about the software. > > The site has reliable and honest reviews. Varying views and opinions are insightful. ----- ### "Love it." — 5.0/5 > **ULYSSES** | *6 April 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. Easy to install. Easy to customize. > > **Cons**: To remove any negative feedback you will have to pay. > > Having positive reviews about your customers experience definitely has driven our sales up. Giving potential customers that peace of mind. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.co.nz/software/116503/sitejabber?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/116503/sitejabber) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data