--- description: Learn how Stax can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Stax Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Payment Processing Software](/directory/23/payment-management/software) > [Stax](/software/116119/fattmerchant) # Stax Canonical: https://www.getapp.co.nz/software/116119/fattmerchant Page: 1 / 6\ Next: [Next page](https://www.getapp.co.nz/software/116119/fattmerchant?page=2) > Stax delivers seamless payment processing and scalable embedded payment solutions to SMBs, ISVs, and SaaS businesses. > > Verdict: Rated **4.1/5** by 129 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Stax \- Stax’s all-in-one, secure payment platform powers software companies, businesses, and ISOs with multi-channel, end-to-end payment processing. Our innovative programs and technology feature vertically tailored solutions, driving long-term value and revenue. - Stax Pay offers omni-channel payment solutions for SMBs, including in-person, mobile, and online payments. Use the Stax mobile app for payment management on-the-go, and integrate with multiple leading payment gateways for seamless online payments. Our standalone smart terminals also feature the latest technologies with swipe, dip, and tap capabilities. - Stax Pay features access to real-time reporting, simple deposit management, and monthly processing statements, all within a single dashboard. Receive branded, easy-to-use billing and invoicing tools customized to your business, plus zero credit card transaction fees with integrated compliant surcharging. - We offer a transparent, subscription-based pricing model, ensuring cost visibility, as well as an interchange-plus pricing alternative. - With Stax Connect, integrated SaaS companies and ISVs can maximize the value of embedded payments and unlock new sustainable revenue streams among merchants. Our customizable partnership models are tailored to your business’s needs, with custom pricing, simplified enrollment and implementation, risk management, and underwriting procedures. - We deliver an unparalleled, high-touch support experience with flexible reseller, referral, and Payfac programs led by industry experts. Stax Connect offers partners single API integration and branded white label capabilities, as well as merchant adoption expertise, real-time growth strategies, and security and compliance. We provide essential infrastructure like omni-channel payment processing, bank sponsorship, settlement, security, and surcharging. - Stax Connect Plus features a full-service partnership team to help SaaS and ISVs drive payments attachment and revenues. With our sales, support, and activations services, we act as an extension of your business, helping you to maximize revenue and leverage payments-led growth. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 129 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Fattmerchant - **Location**: Orlando, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Flat Rate - **Pricing Details**: Subscription Price: $99+ per month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - ACH Payment Processing - API - Alerts/Notifications - Barcode/Ticket Scanning - Billing & Invoicing - Billing Portal - Contact Database - Contactless NFC - Credit Card Management - Credit Card Processing - Customisable Branding - Customisable Invoices - Customisable Reports - Data Import/Export - Data Synchronisation - Debit/Credit Card Processing - Discount Management - Electronic Payments - Electronic Signature - Financial Reporting ## Integrations (20 total) - Actionstep Legal Accounting - Apple Pay - CardConnect - Google Pay - Lightspeed - Mailchimp - OptiMantra - Pronto - QuickBooks Online - QuickBooks Online Advanced - Salesforce.org Nonprofit Cloud - Shopify - Slack - TouchBistro - WooCommerce ... and 5 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Payment Processing Software](https://www.getapp.co.nz/directory/23/payment-management/software) ## Related Categories - [Payment Processing Software](https://www.getapp.co.nz/directory/23/payment-management/software) - [Billing and Invoicing Software](https://www.getapp.co.nz/directory/240/billing-invoicing/software) - [Mobile Credit Card Processing Software](https://www.getapp.co.nz/directory/1183/mobile-credit-card-processing/software) - [Auto Body Software](https://www.getapp.co.nz/directory/821/auto-body/software) ## Alternatives 1. 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Classic case of opening with a good deal then taking advantage later. > > Customer service is rarely necessary, but the few times we have needed assistance the results have been slow and frustrating responses. ----- ### "\[sensitive content hidden\] did a great job, Lets make him your standard for Customer Service." — 5.0/5 > **Marianne** | *9 September 2025* | Retail | Recommendation rating: 6.0/10 > > **Pros**: Value for Money, Ease of use, and able to follow the payments. The product is great. We do not use invoicing but we have multiple ways to allow a customer to make payments and that is very helpful. > > **Cons**: The fact that our pricing goes up every quarter or six months it seems. Customer service leaves a lot to be desired on a regular basis. The answers we receive are not always consistent. We have had some unique problems that although we are told how to fix it, we get push back from the next person who helps us. Also, the fact that World pay can hold up a customer's refund is appalling. I am working with Stax not World Pay. If my customer wants a refund this should not take long, or I should not have to call and get it released. I have much more to say on this, but it is not the fault of \[sensitive content hidden\] who did a fabulous job today. > > Overall, this interaction with customer support has been great. \[sensitive content hidden\] was very helpful, kind, and knowledgeable. That is not my normal experience with Stax Customer Service. ----- ### "Would not recommend Stax" — 2.0/5 > **Emma** | *12 December 2025* | Cosmetics | Recommendation rating: 0.0/10 > > **Pros**: Cost savings. We were told about $10k in annual savings. After all the fees from onboarding, etc, I think the actual annual savings was closer to $3,000. > > **Cons**: The transfering process. Stax did not activate the auto batch as promised costing the practice over $200,000 in loss income, which took about 1 month to get back. We are still missing over $15,000. Because of this I would not recommend Stax to anyone. > > Terrible process with poorly trained sales reps and customer service agents. I was told everything would automatically transfer over from our old processor. This was not true. I had to manually enter hundreds of autopayments. We were also told batches would automatically close out at the end of each day, also not true. We realized nothing was coming into the bank account and it cost us an enormous sum of income. Very poorly trained sales reps that were only motivated by their commission. It has taken me over 1 month to recover this income by calling hundreds of patients to re-collect payments. It made us look terrible\! It was not worth the savings promised per year. ----- ### "First month struggles" — 5.0/5 > **David** | *25 February 2026* | Sporting Goods | Recommendation rating: 2.0/10 > > **Pros**: Lower fees Next day payment \[sensitive content hidden\] my CSR is fantastic Not overkill on the software functionality, but could be a little more sophisticated. > > **Cons**: The POS Terminal leaves much to be desired. It constantly loses its WIFI connection even when WIFI is present and allowing several other pieces of equipment to function properly. I have had Comcast out to certify that everything is functioning correct on my end and I am on my second terminal in less than a month. Currently I am running on Bluetooth tethering to my phone to function. Extremely frustrating. I want to make this work, but I am almost out of patience. ----- ### "\[sensitive content hidden\] are both AWESOME\!" — 5.0/5 > **Kim** | *5 December 2025* | Design | Recommendation rating: 10.0/10 > > **Pros**: We've been with them for years. Always great service. \[sensitive content hidden\] is fantastic\! Clear, concise and explains things very well. I always get a follow-email to see if there is anything else I need from her which is great because I usually forget to ask her something\! :) > > **Cons**: Nothing. It's the easy button where credit card processing is concerned. No one loves paying credit card fees, but since we have to, we're happy to have Stax. > > Outstanding. I'm busy so when I find a service I can trust and not question their practices, I stick with them. We've been with Stax for longer than I can remember at this point, and I don't plan on going anywhere. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.co.nz/software/116119/fattmerchant?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/116119/fattmerchant) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data