---
description: Learn how TCN can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
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title: TCN Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/935/call-recording/software) > [TCN](/software/115551/tcn)

# TCN

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> TCN Operator provides all the tools you need to stay compliant, optimize customer service and take your contact center to the next level. But that’s not all – TCN is priced on a pay-per-use basis, so you save money by only paying for what you need and avoid getting locked into a service contract.
> 
> Verdict: Rated **4.5/5** by 57 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of TCN

• TCN’s call center software, Operator, provides skill-based call routing, omnichannel communications, reliable redundancy-backed systems, and custom logic technology to ensure that clients approach the right agent without wasting time and omnichannel solutions. 

• Managers can monitor campaigns, agents, and performance indicators using TCN’s comprehensive dashboard. 

• TCN blends agents from inbound and outbound processes to help increase client contact rates by 20 to 50%.

• Provides segment groups, portfolios, and customers for client-specific compliance and reporting. 

• Call centers using TCN can analyze real-time metrics through various types of dashboards.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 57 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: TCN
- **Location**: St George, US
- **Founded**: 1999

## Commercial Context

- **Starting Price**: US$65.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Contact TCN for additional pricing information. TCN operates without contracts, offering a flexible pay-as-you-go service model.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Albania, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece and 38 more

## Features

- API
- Activity Dashboard
- Archiving & Retention
- Auto-Dialer
- Automated Notices
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Centre
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling

## Integrations (3 total)

- Salesforce Sales Cloud
- ServiceNow
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Recording Software](https://www.getapp.co.nz/directory/935/call-recording/software)

## Related Categories

- [Call Recording Software](https://www.getapp.co.nz/directory/935/call-recording/software)
- [Auto Dialer Software](https://www.getapp.co.nz/directory/1067/auto-dialer/software)
- [Debt Collection Software](https://www.getapp.co.nz/directory/244/debt-collection/software)
- [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software)
- [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software)

## Alternatives

1. [Ringover](https://www.getapp.co.nz/software/117547/ringover) — 4.7/5 (836 reviews)
2. [Convoso](https://www.getapp.co.nz/software/8280/cloud-predictive-dialer) — 4.5/5 (385 reviews)
3. [DialedIn CCaaS](https://www.getapp.co.nz/software/104279/chasedata) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1748 reviews)
5. [Calabrio ONE](https://www.getapp.co.nz/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews)

## Reviews

### "Great Produc" — 5.0/5

> **Tina** | *5 September 2023* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Using this products helps increase the amount of calls that come in on a daily basis
> 
> **Cons**: I cant think of anything that i dislike about this product
> 
> we have used global connect, tcn purchased them and the product is great and have always rcvd excellent customer service

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### "TCN Is The Best In the Business\!" — 5.0/5

> **Courtney** | *2 January 2024* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: TCN is a great company to work with. Their customer service is the best in the industry. If I have any issues, their staff is on top of the situation. The dialer itself is great. It was easy to train the collection department on.
> 
> **Cons**: Finding the best algorithm for our team. Some days are better than others.

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### "Terrible Dialer, Terrible Experience" — 1.0/5

> **Gianpier** | *8 March 2022* | Environmental Services | Recommendation rating: 0.0/10
> 
> **Pros**: I honestly can't pick out a single thing that this dialer did well either than it being customizable
> 
> **Cons**: Customer Service is terrible. I have had multiple breakdowns and glitches. I'm 2 months in and already switching to another dialer because of the lack of customer service and the fact that they thought it was a good idea to put someone in customer support who seemed to pick up every time who doesn't actually know how to use the dialer. They then proceeded to say I needed to get sent over to my sales rep who vacationed every other week. Overall highly do not recommend and with me trying to save a couple dollars I have lost thousands in hours of my callers sitting around.
> 
> Very Bad

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### "Love TCN and their support" — 5.0/5

> **Diane** | *15 December 2023* | Automotive | Recommendation rating: 8.0/10
> 
> **Pros**: TCN is easy to use on both agent and management sides. the reporting makes tracking easy. The ability to QA calls is easy
> 
> **Cons**: The old version would "go down" a lot, but t he newer version is great

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### "TCN review" — 5.0/5

> **Robert** | *15 December 2023* | Medical Practice | Recommendation rating: 8.0/10
> 
> **Pros**: ease of use. I come in, log on , and start taking calls
> 
> **Cons**: no warning before a caller is in your ear
> 
> use it everyday. making calls, receiving calls and transferring calls

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## Links

- [View on GetApp](https://www.getapp.co.nz/software/115551/tcn)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/tcn/> |
| en-AE | <https://www.getapp.ae/software/115551/tcn> |
| en-AU | <https://www.getapp.com.au/software/115551/tcn> |
| en-CA | <https://www.getapp.ca/software/115551/tcn> |
| en-GB | <https://www.getapp.co.uk/software/115551/tcn> |
| en-IE | <https://www.getapp.ie/software/115551/tcn> |
| en-NZ | <https://www.getapp.co.nz/software/115551/tcn> |
| en-SG | <https://www.getapp.sg/software/115551/tcn> |
| en-ZA | <https://www.getapp.za.com/software/115551/tcn> |
| fr | <https://www.getapp.fr/software/115551/tcn> |
| fr-BE | <https://fr.getapp.be/software/115551/tcn> |
| fr-CA | <https://fr.getapp.ca/software/115551/tcn> |
| nl | <https://www.getapp.nl/software/115551/tcn> |
| nl-BE | <https://www.getapp.be/software/115551/tcn> |

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