ISL Light Remote Desktop Overview

What is ISL Light Remote Desktop?

ISL Online is a remote support software that empowers you to offer fast remote assistance. You can access and control attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device and provide technical support to mobile device users. It’s a rich-featured remote support solution, featuring file transfer, text chat, audio and video calls, session recording, unattended access, RDP tunneling, administrative mode, reporting and rich customization options.

The remote desktop software can be customized to match your company graphic design and you can turn on and off specific features and apply advanced security measures in order to best fit your workflow. ISL Online license includes a proprietary live chat software, which you can apply to your website and offer your clients a very efficient communication and support channel. From a live chat you can start a remote desktop connection with your client with only one click, without passing the session code to them. It’s the fastest and easiest way of starting a remote support session.

With one license you can create any number of users, install software on any number of workstations and support any number of clients. You can go for a cloud-based or on-premises license.

ISL Light Remote Desktop Overview

Pricing

Starting from
US$20.00/month

Pricing options

Free Trial
Subscription
Value for money

SaaS and on-premises Server License available. Priced per simultaneous session. No other limits.

Pay per Use: $20/month per 60 minutes, billed monthly or $145.00 per 500 minutes valid for a year
Cloud: $47/month billed monthly or $469.00 1 license / year
Self-Hosted: $990.00 1 license / year

Contact ISL Online for detailed pricing information.


ISL Light Remote Desktop Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 13 others, Dutch, English, French, German, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

Screenshots

ISL Light Remote Desktop screenshot: Control any Windows, Mac or Linux computer remotely
ISL Light Remote Desktop screenshot: Control any Windows, Mac or Linux computer remotely ISL Light Remote Desktop screenshot: Connect to any attended or unattended computer ISL Light Remote Desktop screenshot: Enter an access password to access computers and files ISL Light Remote Desktop screenshot: Start a remote support session by providing clients with a code ISL Light Remote Desktop screenshot: Instant messaging with a client during the technical support session can help you solve issues faster

ISL Light Remote Desktop Reviews

ISL Light Remote Desktop Reviews

Overall rating
4.8
/
5
Excellent
154

Very good
40

Average
2

Poor
0

Terrible
1

Value for Money
4.5
Features
4.6
Ease of Use
4.7
Customer Support
4.7
98% recommended this app
Christian M.

Solid alternative to Teamviewer

It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.


Gary H.

ISLOnline easy to use

It allows me to support my customers 24-7 not just Monday-Friday 9-5. It saves site visits and allows me to quickly fix a problem.


Dominik S.

ISL Light Remote Desktop

Remote control to help our customrs business. But also controll system in unattended mode.


Matjaž D.

ISL Light

We mostly support people in the USA, Denmark, Arab emirates.


David S.

Great product that works!!!


Christian M.
Industry: Information Technology & Services
Company size: 13-50 Employees

Solid alternative to Teamviewer

Used Daily for 2+ years
Reviewed on 30/05/2019
Review Source: Capterra

It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.

Pros

We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

Cons

Two relatively small issues with it, last time we checked:
1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch).
2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Gary H.
Industry: Computer Software
Company size: 2-10 Employees

ISLOnline easy to use

Used Daily for 2+ years
Reviewed on 31/10/2019
Review Source: Capterra

It allows me to support my customers 24-7 not just Monday-Friday 9-5. It saves site visits and allows me to quickly fix a problem.

Pros

Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

Cons

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

Response from ISL Online

We are currently working on a new implementation of file transfer which will improve the file transfer functionality.

For the remote printing functionality, please check the following ticket on how to do this with ISL Light: https://help.islonline.com/56320/374642

Best regards,

Domen Vidmar, ISL Online Team

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Dominik S.
Industry: Information Technology & Services
Company size: 2-10 Employees

ISL Light Remote Desktop

Used Weekly for 2+ years
Reviewed on 17/04/2020
Review Source: Capterra

Remote control to help our customrs business. But also controll system in unattended mode.

Pros

It's easy to setup a remote control to our customer. Even if they a not power users.

Cons

Realy, is there somthing I doesn't like in ISL Light?

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Matjaž D.
Industry: Consumer Electronics
Company size: 2-10 Employees

ISL Light

Used Daily for 6-12 months
Reviewed on 9/07/2019
Review Source: Capterra

We mostly support people in the USA, Denmark, Arab emirates.

Pros

slo support, multiple monitor connect is nice

Cons

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
Audio chat would also be nice.
Connecting to some remote in Arab Emirates can take up to 5 minutes.
Having multiple administrators use the same Session ID would be also a nice feature.

Response from ISL Online

"Audio chat would also be nice. "
Audio chat in an active session is possible.
You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353

"Connecting to some remote in Arab Emirates can take up to 5 minutes. "
Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue.

"Having multiple administrators use the same Session ID would be also a nice feature."
Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator

Yours sincerely
Domen Vidmar
ISL Online Team

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 0.0/10

David S.
Industry: Information Technology & Services
Company size: 2-10 Employees

Great product that works!!!

Used Daily for 2+ years
Reviewed on 30/01/2020
Review Source: Capterra

Pros

This is a great product that just works, no messing, we give the customer the session code, connects very quickly and we can support our client's needs quickly and easily.

I can set up unattended access so I can remote into my clients after they have gone home to fix issues so they don't have any downtime.

Cons

The only thing I have an issue with the software is when I am justing it on my tablet to give remote support, I am unable to pause it on the app or have multiple sessions open. I can do this on the desktop no problem.

Response from ISL Online

Thank you for your review!

Regarding the pausing of sessions on mobile devices - this is currently not possible. However, we have created a feature request ticket (internal ID REQ-1948) for this functionality to be developed and integrated.

I suggest you subscribe to our newsletter, follow our blog and social channels, so you'll be notified on the progress.

Best, ISL Online Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.3/10
Based on 197 user ratings
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ISL Light Remote Desktop Pricing

ISL Light Remote Desktop Pricing

Starting from
US$20.00/month
Free Trial
Subscription
Value for money

SaaS and on-premises Server License available. Priced per simultaneous session. No other limits.

Pay per Use: $20/month per 60 minutes, billed monthly or $145.00 per 500 minutes valid for a year
Cloud: $47/month billed monthly or $469.00 1 license / year
Self-Hosted: $990.00 1 license / year

Contact ISL Online for detailed pricing information.

SaaS and on-premises Server License available. Priced per simultaneous session. No other limits.

Pay per Use: $20/month per 60 minutes, billed monthly or $145.00 per 500 minutes valid for a year
Cloud: $47/month billed monthly or $469.00 1 license / year
Self-Hosted: $990.00 1 license / year

Contact ISL Online for detailed pricing information.

Value for Money
4.5/5
Based on 197 user ratings
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ISL Light Remote Desktop Features

ISL Light Remote Desktop Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customisable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.6/5
Based on 197 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for ISL Light Remote Desktop

Additional information for ISL Light Remote Desktop

Key features of ISL Light Remote Desktop

  • Access documents on a remote computer
  • Audio/Video Call
  • Control a remote computer or a mobile device
  • Cross-Platform (Win, Mac, Linux, iOS, Android)
  • File Sharing
  • IT Asset Management
  • Install or update software on a remote computer
  • Integrate remote support software into CRM or other products
  • Integrate remote support software with your help desk
  • Integration APIs
  • Interaction Tracking
  • Manage your users under one remote desktop licence.
  • Mobile Device Support
  • Monitor and perform maintenance of remote systems
  • Monitor remote systems in real time
  • Multi-Monitor Navigation
  • Optmize you remote support team, make data-driven decisions
  • Real-time Chat
  • Reboot and Restart without Interruptions
  • Record remote support sessions for security or training
  • Remote Access
  • Remote Control
  • Remote Desktop Protocol (RDP) Support
  • Reporting/Analytics
  • Rich Customization Options
  • Screen Sharing
  • Service Desk Management
  • Session Recording
  • Session Transfer
  • Start a Remote Support Session from a Live Chat
  • Start a voice or video call with your customer.
  • Stream a video or a presentation with a remote user
  • Support sessions are encrypted with AES 256 bit keys
  • Transefr files from one computer to another.
  • Two-Factor Authentication
  • Two-factor authentication can be turned on.
  • Unattended Access
  • Unattended Access
  • User stories with real remote support case scenarios.
  • Wake on LAN, wake up a remote computer
  • Whiteboard, zoom

Benefits

  • With only one license, install ISL Online on unlimited workstations, create an unlimited number of users and support an unlimited number of clients.

  • Access a remote computer, install or update software to troubleshoot issues, reboot the remote computer and easily reconnect into the same session.

  • Customize the ISL Online remote desktop software and match your company graphics and workflow.

  • Enables two-factor authentication for maximum security.

  • Add live chat software to your website and start a remote desktop session with only one click directly from a chat. No need to enter the session code.

  • ISL Light Remote Desktop FAQs

    ISL Light Remote Desktop FAQs

    Below are some frequently asked questions for ISL Light Remote Desktop.

    Q. What type of pricing plans does ISL Light Remote Desktop offer?

    ISL Light Remote Desktop offers the following pricing plans:

    Starting from: US$20.00/month

    Pricing model: Subscription

    Free Trial: Available

    SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. Pay per Use: $20/month per 60 minutes, billed monthly or $145.00 per 500 minutes valid for a year Cloud: $47/month billed monthly or $469.00 1 license / year Self-Hosted: $990.00 1 license / year Contact ISL Online for detailed pricing information.

    Q. What are the main features of ISL Light Remote Desktop?

    ISL Light Remote Desktop offers the following features:

    • Access documents on a remote computer
    • Audio/Video Call
    • Control a remote computer or a mobile device
    • Cross-Platform (Win, Mac, Linux, iOS, Android)
    • File Sharing
    • IT Asset Management
    • Install or update software on a remote computer
    • Integrate remote support software into CRM or other products
    • Integrate remote support software with your help desk
    • Integration APIs
    • Interaction Tracking
    • Manage your users under one remote desktop licence.
    • Mobile Device Support
    • Monitor and perform maintenance of remote systems
    • Monitor remote systems in real time
    • Multi-Monitor Navigation
    • Optmize you remote support team, make data-driven decisions
    • Real-time Chat
    • Reboot and Restart without Interruptions
    • Record remote support sessions for security or training
    • Remote Access
    • Remote Control
    • Remote Desktop Protocol (RDP) Support
    • Reporting/Analytics
    • Rich Customization Options
    • Screen Sharing
    • Service Desk Management
    • Session Recording
    • Session Transfer
    • Start a Remote Support Session from a Live Chat
    • Start a voice or video call with your customer.
    • Stream a video or a presentation with a remote user
    • Support sessions are encrypted with AES 256 bit keys
    • Transefr files from one computer to another.
    • Two-Factor Authentication
    • Two-factor authentication can be turned on.
    • Unattended Access
    • Unattended Access
    • User stories with real remote support case scenarios.
    • Wake on LAN, wake up a remote computer
    • Whiteboard, zoom

    Q. Who are the typical users of ISL Light Remote Desktop?

    ISL Light Remote Desktop has the following typical customers:

    Large Enterprises, Mid Size Business, Public Administrations, Small Business

    Q. What languages does ISL Light Remote Desktop support?

    ISL Light Remote Desktop supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

    Q. What type of pricing plans does ISL Light Remote Desktop offer?

    ISL Light Remote Desktop has the following pricing plans:

    Subscription

    Q. Does ISL Light Remote Desktop support mobile devices?

    ISL Light Remote Desktop supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ISL Light Remote Desktop integrate with?

    ISL Light Remote Desktop integrates with the following applications:

    Autotask, Avast Business, Bitrix24

    Q. What level of support does ISL Light Remote Desktop offer?

    ISL Light Remote Desktop offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials