Maestro PMS

Maestro PMS

cloud PMS & on-premise PMS, browser & windows hotel software

4.3/5 (21 reviews)

Maestro PMS Overview

Maestro PMS is a property management system designed to assist independent full service hotels, resorts, conference centers and multi-property groups with the core business operations. Enterprise-ready and available for both cloud-based and on-premise deployment, the PCI compliant platform consists of 20 scalable modules offering a host of specific feature capabilities accessing a single database. Spanning key areas across Front Office PMS for full guest service management with group billing and handling, Maestro modules also cover specialist spa and activities, condo / timeshare, sales and catering management, plus POS support for retail and fine dining applications.

An integrated ResWave web booking engine also allows operators to take real time reservations from multiple online channels beyond an existing hotel website. Dynamic yield management adds automated control over setting competitive room rates, while GDS/OTA integration expands web exposure further by connecting into third party travel portals and online travel agencies. Work order management for supporting operational tasks, maintenance and repair jobs, is also joined by a dedicated housekeeping module, membership scheme handling, communications, marketing, loyalty and ID cards, plus express wireless check-in via iPad. Maestro also facilitates guest experience measurement with tools for satisfaction feedback collection, evaluation and analysis, while an extra analytics and business intelligence module promises to provide property operators with ad hoc, dashboard-based insights on corporate performance.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, Europe, Mexico, United Kingdom, United States

Supported Languages

English

Maestro PMS Reviews

Overall rating
4.3/5
90% positive reviews
9
Excellent
10
Very good
2
Average
0
Poor
0
Terrible
Ryan B.

Used it for 7 years

Used Daily for 2+ years
Reviewed on 18/02/2019
Review Source: Capterra

I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestro as a front desk agent, night auditor, front office manager, and general manager. Once past the learning curve, and with repeated use, you can fly through the program quicker than the computer can refresh... at least I could :)

Pros

Once you get past the learning curve, it's very easy to use and move quickly through the program. It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting. I'm sure in 7 years I've used it, I didn't get to use every function since there was just so much.

What I liked most was that it is quick and easy to access a lot of information (guest, company, or group info or history / room availability and pricing / accounting and sales figures). This was very helpful since easy flow of information is vital to a hotel running smoothly.

When loading rates, I particularly liked that I could set automatic rate adjustments base on parameters such as dates, day of the week, occupancy, room type, or a combination of any of the aforementioned. This automation meant that if sudden inventory changes occurred on the rare occasion that I was not working, the rates would increase or decrease to achieve the best average daily rate and occupancy.

Managing inventory was very easy with Maestro. Even with 9 different room types, I could use various reports to see overall occupancy, occupancy by room types, and also by specific rooms.

I could go on. It is a very solid PMS program and I would use it again.

Cons

The only real dislike that I had with this program was the learning curve. Because the particular Maestro PMS we used was easier to use without using a computer mouse, it was essential to learn the mnemonics (ALT- letter combo) of every function. I still remember that to get to reservations was ALT-I-R. This was was complicated by the fact that sometimes the ALT-letter combo varied between different tasks even though they were similar tasks. The best way to explain is an example: In a guest reservation, to access notes I would key in ALT-I-N, in a group reservation, I would have to key in ALT-I-T.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10
Erin E.

Maestro Review

Used Daily for 2+ years
Reviewed on 12/07/2019
Review Source: Capterra

Over all, we like using Maestro PMS.

Pros

Transaction details, Customer Support, Auditing Reports

Cons

Unfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting. Being in the US, we require both. We've requested the function over 3 years ago and it is still on the back burner. For US Clients-this is a BIG CON

Response from NORTHWIND

Thank you Erin for your support and sharing that you and your team like using Maestro PMS. We regret that you may not be updated on the latest tax reporting features in Maestro and will reach out to you directly as 1099 reporting and output is available in Maestro and in use by many users, and we can certainly review 1042s options as well. We will work with you to ensure that your configuration has been updated to address this, and hopefully resolve this matter to your satisfaction. Thank you for your continued support and we look forward to addressing all your concerns.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Andy O.

Top Notch System and Service

Used Daily for 2+ years
Reviewed on 2/08/2019
Review Source: Capterra

Pros

The software works as promoted with many options to fit clients needs. What I am most impressed is the level of support we receive and the speed in which we receive support. From daily tech questions to new technology upgrades, the Maestro team is always quick to respond and have the desire to provide solutions.

Cons

Group package rate setup seems to be very complex and difficult to wrap me head around, will continue to study and ask questions.

Response from NORTHWIND

Thank you Andy for recognizing the level of support services we provide. It is our goal to have clients recognize the effort we put into our support services and we appreciate your positive feedback. In terms of the group rate and other group related capabilities, you have clearly identified that Maestro's group capabilities are sophisticated and flexible, and do require some review and planning to use effectively. We invite you to use our elearning website and our free on-demand training to assist you with ensuring you use that feature to its fullest potential to meet your needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Joel O.

Wow!

Used Daily for 2+ years
Reviewed on 19/07/2019
Review Source: Capterra

I am absolutely blown away and feel incredibly fortunate to be working with Maestro. It has the capabilities to do everything I have ever wished a PMS could do.

I have recently taken over my role and received no interaction with my predecessor nor any reference materials regarding the software. Therefore I was challenged to learn as this is not software that can be picked up easily.

We had a Maestro trainer, come down this month to retrain the department. He was phenomenal and I am excited to gain more and more expertise with Maestro over time.

Pros

Maestro is without a doubt the most impressive piece of PM Software I have come across. It is incredibly robust with functionalities for everything my heart could ask for. Customer service and tech support is top notch!

Cons

It is impenetrable to a new user and training a new Front Desk Agent is an involved process.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
David J.

Feature Rich System at a Great Price, and Great Support Too!

Used Daily for 2+ years
Reviewed on 19/07/2019
Review Source: Capterra

Maestro is a very feature rich system that rivals it's major competitors at a far less cost. Additionally, the support and training supplied by Maestro has been second to none, with nearly all support incidents resolved with only a single call.

Pros

Maestro is a very user friendly system. Additionally it has all the features of system 2-3 times its cost, and the support has been spot on.

Cons

While Maestro has great reporting options, I wish there was an end-user in-app custom report feature similar to what one might find in Salesforce without the price of additional licenses. Although you can export to excel and csv formats in the end its still just exporting canned reports. Also, while they have an analytics product, it still requires additional licenses.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Maestro PMS Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact a Solutions Consultant at Maestro PMS at 1.888.667.8488 or [email protected] for detailed and personalized pricing information.

Maestro PMS Features

  • API
  • Booking Management
  • Online Booking Integration
  • Reporting & Statistics
  • Room Booking
  • Third Party Integration

  • Activity Dashboard
  • Automatic Notifications
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Calendar Management
  • Channel Management
  • Credit Card Processing
  • Discount Management
  • Electronic Payments
  • Invoice Management
  • Multi-Channel Management
  • Price Management
  • Reservations Management

Additional information for Maestro PMS

Key features of Maestro PMS

  • 360 degree feedback
  • Ad hoc query
  • Ad hoc reporting
  • Booking maangement
  • Built-in accounting
  • Business intelligence
  • CRM
  • Call accounting
  • Catering
  • Communication management
  • Conference / meeting management
  • Contact database
  • Contact history
  • Contact management
  • Customer accounts
  • Customer database
  • Customer history
  • Customer loyalty program
  • Customer service analytics
  • Dashboard creation
  • Data export
  • Data visualization
  • Email integration
  • Extended stay
  • Feedback automation
  • Feedback collection
  • Feedback management
  • Front desk management
  • GDS/OTA integration
  • GDS/OTA integration
  • Gift card system
  • Group management
  • Guest experience management
  • Housekeeping management
  • ID scan
  • Loyalty program
  • Maintenance management
  • Marketing automation
  • Member account access
  • Mobile integration
  • Multi-channel communication
  • Multi-channel marketing
  • Multi-location
  • Multi-property
  • Online booking
  • Online booking integration
  • POS
  • POS integration
  • Point of Sale (POS)
  • Predictive analytics
  • Rate management
  • Real time analytics
  • Real time reporting
  • Reporting & statistics
  • Reviews management
  • Room booking
  • SMS integration
  • Sales & operations planning
  • Self service portal
  • Single property
  • Social media integration
  • Spa & activities
  • Spa/activity management
  • Summary reports
  • Surveys & feedback
  • Third party integration
  • Travel agent bookings
  • Vacation rental
  • Website integration
  • Wireless network support
  • Work order management
  • Yield management

Benefits

  • Maestro PMS is a multi-property resort and hotel management solution providing an enterprise-wide and platform independent system that comprises 20 specialized feature modules leveraging a single centralized database.
  • Cloud-based deployment ensures Maestro is accessible via a secured browser connection, with property data housed off-property and backed up within a PCI compliant environment.
  • Scalable modules include front office (PMS), multi-property management, membership, housekeeping, work order, guest loyalty, sales & catering, spa & activities, Xpress wireless check-in (iPad), retail & fine dining POS, plus guest experience management for satisfaction feedback and evaluation.
  • An integrated ResWave2 booking engine is included in Maestro's Web Connection suite, also featuring e-marketing, adds third-party distribution channels to a hotel's independent website in order to boost reservations and give guests self-service access to booking activities or amenities etc.
  • Dynamic yield management is built into Maestro with controls for automating the optimization of room rates and service pricing in order to adapt to shifting market conditions and maximize business revenue.
  • Maestro PMS FAQs

    Below are some frequently asked questions for Maestro PMS.

    Q. What type of pricing plans does Maestro PMS offer?

    Maestro PMS offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact a Solutions Consultant at Maestro PMS at 1.888.667.8488 or [email protected] for detailed and personalized pricing information.

    Q. What are the main features of Maestro PMS?

    Maestro PMS offers the following features:

    • 360 degree feedback
    • Ad hoc query
    • Ad hoc reporting
    • Booking maangement
    • Built-in accounting
    • Business intelligence
    • CRM
    • Call accounting
    • Catering
    • Communication management
    • Conference / meeting management
    • Contact database
    • Contact history
    • Contact management
    • Customer accounts
    • Customer database
    • Customer history
    • Customer loyalty program
    • Customer service analytics
    • Dashboard creation
    • Data export
    • Data visualization
    • Email integration
    • Extended stay
    • Feedback automation
    • Feedback collection
    • Feedback management
    • Front desk management
    • GDS/OTA integration
    • GDS/OTA integration
    • Gift card system
    • Group management
    • Guest experience management
    • Housekeeping management
    • ID scan
    • Loyalty program
    • Maintenance management
    • Marketing automation
    • Member account access
    • Mobile integration
    • Multi-channel communication
    • Multi-channel marketing
    • Multi-location
    • Multi-property
    • Online booking
    • Online booking integration
    • POS
    • POS integration
    • Point of Sale (POS)
    • Predictive analytics
    • Rate management
    • Real time analytics
    • Real time reporting
    • Reporting & statistics
    • Reviews management
    • Room booking
    • SMS integration
    • Sales & operations planning
    • Self service portal
    • Single property
    • Social media integration
    • Spa & activities
    • Spa/activity management
    • Summary reports
    • Surveys & feedback
    • Third party integration
    • Travel agent bookings
    • Vacation rental
    • Website integration
    • Wireless network support
    • Work order management
    • Yield management

    Q. Who are the typical users of Maestro PMS?

    Maestro PMS has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does Maestro PMS support?

    Maestro PMS supports the following languages:

    English

    Q. What type of pricing plans does Maestro PMS offer?

    Maestro PMS has the following pricing plans:

    Subscription

    Q. Does Maestro PMS support mobile devices?

    We do not have any information about what devices Maestro PMS supports

    Q. What other apps does Maestro PMS integrate with?

    We do not have any information about what integrations Maestro PMS has

    Q. What level of support does Maestro PMS offer?

    Maestro PMS offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials