Maestro PMS

Maestro PMS

cloud PMS & on-premise PMS, browser & windows hotel software

4.2/5 (22 reviews)

Maestro PMS Overview

What is Maestro PMS?

Maestro PMS is a property management system designed to assist independent full service hotels, resorts, conference centers and multi-property groups with the core business operations. Enterprise-ready and available for both cloud-based and on-premise deployment, the PCI compliant platform consists of 20 scalable modules offering a host of specific feature capabilities accessing a single database. Spanning key areas across Front Office PMS for full guest service management with group billing and handling, Maestro modules also cover specialist spa and activities, condo / timeshare, sales and catering management, plus POS support for retail and fine dining applications. An integrated ResWave web booking engine also allows operators to take real time reservations from multiple online channels beyond an existing hotel website. Dynamic yield management adds automated control over setting competitive room rates, while GDS/OTA integration expands web exposure further by connecting into third party travel portals and online travel agencies. Work order management for supporting operational tasks, maintenance and repair jobs, is also joined by a dedicated housekeeping module, membership scheme handling, communications, marketing, loyalty and ID cards, plus express wireless check-in via iPad. Maestro also facilitates guest experience measurement with tools for satisfaction feedback collection, evaluation and analysis, while an extra analytics and business intelligence module promises to provide property operators with ad hoc, dashboard-based insights on corporate performance.

Maestro PMS Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact a Solutions Consultant at Maestro PMS at 1.888.667.8488 or [email protected] for detailed and personalized pricing information.


Maestro PMS Features

Devices
Business size
S M L
Markets
Canada, Europe, Mexico, United Kingdom, United States
Supported Languages
English

Maestro PMS Reviews

Maestro PMS Reviews

Overall rating
4.2
/
5 22 reviews
Excellent
9

Very good
10

Average
2

Poor
1

Terrible
0

Value for Money
4.1
Features
4
Ease of Use
3.8
Customer Support
4.4
86% recommended this app
Chris B.

Fantastic customer support drives feature rich PMS


Erin E.

Maestro Review

Over all, we like using Maestro PMS.


Andy O.

Top Notch System and Service


Madison D.

Maestro PMS


Joel O.

Wow!

I am absolutely blown away and feel incredibly fortunate to be working with Maestro. It has the capabilities to do everything I have ever wished a PMS could do.

I have recently taken over my role and received no interaction with my predecessor nor any reference materials regarding the software. Therefore I was challenged to learn as this is not software that can be picked up easily.

We had a Maestro trainer, come down this month to retrain the department. He was phenomenal and I am excited to gain more and more expertise with Maestro over time.


Chris B.

Fantastic customer support drives feature rich PMS

Used Daily for 2+ years
Reviewed on 18/10/2017
Review Source: Capterra

Pros

The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here.

Cons

As is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Erin E.
Industry: Hospitality
Company size: 13-50 Employees

Maestro Review

Used Daily for 2+ years
Reviewed on 12/07/2019
Review Source: Capterra

Over all, we like using Maestro PMS.

Pros

Transaction details, Customer Support, Auditing Reports

Cons

Unfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting. Being in the US, we require both. We've requested the function over 3 years ago and it is still on the back burner. For US Clients-this is a BIG CON

Response from NORTHWIND

Thank you Erin for your support and sharing that you and your team like using Maestro PMS. We regret that you may not be updated on the latest tax reporting features in Maestro and will reach out to you directly as 1099 reporting and output is available in Maestro and in use by many users, and we can certainly review 1042s options as well. We will work with you to ensure that your configuration has been updated to address this, and hopefully resolve this matter to your satisfaction. Thank you for your continued support and we look forward to addressing all your concerns.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Andy O.
Industry: Hospitality
Company size: 501-1,000 Employees

Top Notch System and Service

Used Daily for 2+ years
Reviewed on 2/08/2019
Review Source: Capterra

Pros

The software works as promoted with many options to fit clients needs. What I am most impressed is the level of support we receive and the speed in which we receive support. From daily tech questions to new technology upgrades, the Maestro team is always quick to respond and have the desire to provide solutions.

Cons

Group package rate setup seems to be very complex and difficult to wrap me head around, will continue to study and ask questions.

Response from NORTHWIND

Thank you Andy for recognizing the level of support services we provide. It is our goal to have clients recognize the effort we put into our support services and we appreciate your positive feedback. In terms of the group rate and other group related capabilities, you have clearly identified that Maestro's group capabilities are sophisticated and flexible, and do require some review and planning to use effectively. We invite you to use our elearning website and our free on-demand training to assist you with ensuring you use that feature to its fullest potential to meet your needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Madison D.
Industry: Hospitality
Company size: 13-50 Employees

Maestro PMS

Used Daily for 1+ year
Reviewed on 2/07/2019
Review Source: Capterra

Pros

I like that you can put events in and track bookings. You can make payments and keep record of events and rooms booking.

Cons

The program is not user friendly from a hotel stand point. To check in the employees have so many steps in order to get the guest checked in. The reports are not easy to pull and use. when you call support the person is not always nice and helpful.

Response from NORTHWIND

Thank you Madison for sharing your experience. Maestro is highly configurable, and the steps chosen by your property's management team may present multiple screens to meet management data needs. Maestro can be trimmed down to only a few steps to check in a guest, as well as support self check in and mobile check in if desired. We also pride ourselves on excellent support and training services and have built our reputation on this and encourage you to reach out to our Client Services or Senior Managers anytime you feel the service you received did not meet expectations. We take our high level of service very seriously and in addition to calling for live support or using our online chat, we have a comprehensive elearning website for clients. We also provide on-demand training, and would be happy to spend some time with you to understand your specific concerns and help address them. Thank you again for your input, please give us an opportunity to improve your experience with Maestro.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Joel O.
Industry: Hospitality
Company size: 51-200 Employees

Wow!

Used Daily for 2+ years
Reviewed on 19/07/2019
Review Source: Capterra

I am absolutely blown away and feel incredibly fortunate to be working with Maestro. It has the capabilities to do everything I have ever wished a PMS could do.

I have recently taken over my role and received no interaction with my predecessor nor any reference materials regarding the software. Therefore I was challenged to learn as this is not software that can be picked up easily.

We had a Maestro trainer, come down this month to retrain the department. He was phenomenal and I am excited to gain more and more expertise with Maestro over time.

Pros

Maestro is without a doubt the most impressive piece of PM Software I have come across. It is incredibly robust with functionalities for everything my heart could ask for. Customer service and tech support is top notch!

Cons

It is impenetrable to a new user and training a new Front Desk Agent is an involved process.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.4/10
Based on 22 user ratings
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Maestro PMS Pricing

Maestro PMS Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact a Solutions Consultant at Maestro PMS at 1.888.667.8488 or [email protected] for detailed and personalized pricing information.

Contact a Solutions Consultant at Maestro PMS at 1.888.667.8488 or [email protected] for detailed and personalized pricing information.

Value for Money
4.1/5
Based on 22 user ratings
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Maestro PMS Features

Maestro PMS Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4/5
Based on 22 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Maestro PMS

Additional information for Maestro PMS

Key features of Maestro PMS

  • 360 degree feedback
  • Ad hoc query
  • Ad hoc reporting
  • Booking maangement
  • Built-in accounting
  • Business intelligence
  • CRM
  • Call accounting
  • Catering
  • Communication management
  • Conference / meeting management
  • Contact database
  • Contact history
  • Contact management
  • Customer accounts
  • Customer database
  • Customer history
  • Customer loyalty program
  • Customer service analytics
  • Dashboard creation
  • Data export
  • Data visualization
  • Email integration
  • Extended stay
  • Feedback automation
  • Feedback collection
  • Feedback management
  • Front desk management
  • GDS/OTA integration
  • GDS/OTA integration
  • Gift card system
  • Group management
  • Guest experience management
  • Housekeeping management
  • ID scan
  • Loyalty program
  • Maintenance management
  • Marketing automation
  • Member account access
  • Mobile integration
  • Multi-channel communication
  • Multi-channel marketing
  • Multi-location
  • Multi-property
  • Online booking
  • Online booking integration
  • POS
  • POS integration
  • Point of Sale (POS)
  • Predictive analytics
  • Rate management
  • Real time analytics
  • Real time reporting
  • Reporting & statistics
  • Reviews management
  • Room booking
  • SMS integration
  • Sales & operations planning
  • Self service portal
  • Single property
  • Social media integration
  • Spa & activities
  • Spa/activity management
  • Summary reports
  • Surveys & feedback
  • Third party integration
  • Travel agent bookings
  • Vacation rental
  • Website integration
  • Wireless network support
  • Work order management
  • Yield management

Benefits

  • Maestro PMS is a multi-property resort and hotel management solution providing an enterprise-wide and platform independent system that comprises 20 specialized feature modules leveraging a single centralized database.
  • Cloud-based deployment ensures Maestro is accessible via a secured browser connection, with property data housed off-property and backed up within a PCI compliant environment.
  • Scalable modules include front office (PMS), multi-property management, membership, housekeeping, work order, guest loyalty, sales & catering, spa & activities, Xpress wireless check-in (iPad), retail & fine dining POS, plus guest experience management for satisfaction feedback and evaluation.
  • An integrated ResWave2 booking engine is included in Maestro's Web Connection suite, also featuring e-marketing, adds third-party distribution channels to a hotel's independent website in order to boost reservations and give guests self-service access to booking activities or amenities etc.
  • Dynamic yield management is built into Maestro with controls for automating the optimization of room rates and service pricing in order to adapt to shifting market conditions and maximize business revenue.
  • Maestro PMS FAQs

    Maestro PMS FAQs

    Below are some frequently asked questions for Maestro PMS.

    Q. What type of pricing plans does Maestro PMS offer?

    Maestro PMS offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact a Solutions Consultant at Maestro PMS at 1.888.667.8488 or [email protected] for detailed and personalized pricing information.

    Q. What are the main features of Maestro PMS?

    Maestro PMS offers the following features:

    • 360 degree feedback
    • Ad hoc query
    • Ad hoc reporting
    • Booking maangement
    • Built-in accounting
    • Business intelligence
    • CRM
    • Call accounting
    • Catering
    • Communication management
    • Conference / meeting management
    • Contact database
    • Contact history
    • Contact management
    • Customer accounts
    • Customer database
    • Customer history
    • Customer loyalty program
    • Customer service analytics
    • Dashboard creation
    • Data export
    • Data visualization
    • Email integration
    • Extended stay
    • Feedback automation
    • Feedback collection
    • Feedback management
    • Front desk management
    • GDS/OTA integration
    • GDS/OTA integration
    • Gift card system
    • Group management
    • Guest experience management
    • Housekeeping management
    • ID scan
    • Loyalty program
    • Maintenance management
    • Marketing automation
    • Member account access
    • Mobile integration
    • Multi-channel communication
    • Multi-channel marketing
    • Multi-location
    • Multi-property
    • Online booking
    • Online booking integration
    • POS
    • POS integration
    • Point of Sale (POS)
    • Predictive analytics
    • Rate management
    • Real time analytics
    • Real time reporting
    • Reporting & statistics
    • Reviews management
    • Room booking
    • SMS integration
    • Sales & operations planning
    • Self service portal
    • Single property
    • Social media integration
    • Spa & activities
    • Spa/activity management
    • Summary reports
    • Surveys & feedback
    • Third party integration
    • Travel agent bookings
    • Vacation rental
    • Website integration
    • Wireless network support
    • Work order management
    • Yield management

    Q. Who are the typical users of Maestro PMS?

    Maestro PMS has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does Maestro PMS support?

    Maestro PMS supports the following languages:

    English

    Q. What type of pricing plans does Maestro PMS offer?

    Maestro PMS has the following pricing plans:

    Subscription

    Q. Does Maestro PMS support mobile devices?

    We do not have any information about what devices Maestro PMS supports

    Q. What other apps does Maestro PMS integrate with?

    Maestro PMS integrates with the following applications:

    TRACK

    Q. What level of support does Maestro PMS offer?

    Maestro PMS offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials