JumpCloud Directory Platform

JumpCloud Directory Platform

A cloud directory platform for secure access to resources

About JumpCloud Directory Platform

JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.

With tools to help centralize and simplify identity management, JumpCloud enables organizations to manage multiple systems from a single, browser-based admin console, regardless of their location. System management features help ensure that the various workstations, laptops, and servers (whether Windows, Mac, or Linux) within the environment are uniformly under control and compliant through a complete set of security tools. Organizations can provide user access across all system endpoints, manage permission settings, and enforce secure password policies.

Organizations are able to integrate their WiFi and VPN devices using JumpCloud’s RADIUS-as-a-Service to provide an additional method of authenticating users across services and clients. With the platform’s SAML 2.0 and LDAP-based Single Sign-On protocols, users can streamline authorization and authentication for both web and on-premises applications, including IT resources such as phone directories and printers. Group-based access controls can be associated to specific groups of individuals, and allow administrators to add or remove user access with a single click.


Key benefits of JumpCloud Directory Platform

  • Securely manage and connect user identities to multiple IT resources including systems, applications, networks, and files, regardless of platform, protocol, provider, or location.

  • Eliminate the insecure practice of sharing passwords and SSIDs, and integrate WiFi and VPN appliances to leverage each users’ individual credentials and group membership for appropriate authorization.

  • Get access to system management capabilities from a single browser-based admin console. Enforce policies, execute ad-hoc scripts, authenticate users, and set password requirements.

  • Streamline authentication and authorization for web and on-premises applications with JumpCloud’s SAML 2.0 and LDAP protocols, including additional IT resources such as printers and phone directories.

  • Connect NAS appliances, Samba file servers, and cloud storage to JumpCloud’s virtual LDAP service to secure access to users' files, home directories, and other data assets.

  • Images

    JumpCloud Directory Platform Software - JumpCloud supports single sign-on to a selection of leading SaaS applications
    JumpCloud Directory Platform Software - Manage an organization's fleets of Windows, Mac, and Linux workstations, laptops, and servers, regardless of their location
    JumpCloud Directory Platform Software - Gain system management capabilities, all from one browser-based admin console
    JumpCloud Directory Platform Software - Manage and control all of the organization's users via JumpCloud's SaaS-based dashboard
    JumpCloud Directory Platform Software - Group-based access to Samba servers
    JumpCloud Directory Platform Software - Import user accounts from O365 with JumpCloud’s Office 365 directory integration
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    JumpCloud Directory Platform video
    JumpCloud Directory Platform Software - JumpCloud supports single sign-on to a selection of leading SaaS applications
    JumpCloud Directory Platform Software - Manage an organization's fleets of Windows, Mac, and Linux workstations, laptops, and servers, regardless of their location
    JumpCloud Directory Platform Software - Gain system management capabilities, all from one browser-based admin console
    JumpCloud Directory Platform Software - Manage and control all of the organization's users via JumpCloud's SaaS-based dashboard
    JumpCloud Directory Platform Software - Group-based access to Samba servers
    JumpCloud Directory Platform Software - Import user accounts from O365 with JumpCloud’s Office 365 directory integration

    Not sure about JumpCloud Directory Platform? Compare with a popular alternative

    JumpCloud Directory Platform

    4.7 (206)
    VS.

    Starting Price

    US$3.00
    month
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    Pricing Options

    Free version
    Free trial
    Free version
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    Features

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    64

    Integrations

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    4

    Ease of Use

    4.5 (206)
    4.6 (114)

    Value for Money

    4.5 (206)
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    Customer Service

    4.5 (206)
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    Reviews

    Overall rating

    4.7 /5
    (206)
    Value for Money
    4.5/5
    Features
    4.5/5
    Ease of Use
    4.5/5
    Customer Support
    4.5/5

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    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 206
    David
    Overall rating
    • Industry: Computer Networking
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Pricey but Worth it to the Right Organizations

    Reviewed on 2/11/2021

    With the move to the Cloud for so many applications and the move to the home for so many workers,...

    With the move to the Cloud for so many applications and the move to the home for so many workers, Active Directory doesn't make sense for the typical organization. Based on trust of devices and better suited for office-centric installations, the "Zero Trust" aspect of JumpCloud allows you to free the users from the office network and safely access corporate data from anywhere with a high degree of security and control.

    Pros

    Powerful features allowing you to integrate Single Sign-On and develop a platform for frictionless access from any device to any resource. It gives me as an MSP (Managed Service Provider) the ability to manage access security from a single cloud-based platform.

    Cons

    Pricing can add up quickly, and a prospective user should carefully plan out your implementation strategy so you can look at their different pricing scenarios and not overbuy. Also, there is weakness in the strategies for security revolving around password resets and for lost/stolen mobile devices.

    Robert
    Overall rating
    • Industry: Financial Services
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great functional product that tackles most of the Central management and directory functions

    Reviewed on 18/09/2020

    Jumpclouds offering has great features and helps simplify the central user management issue we had....

    Jumpclouds offering has great features and helps simplify the central user management issue we had. Importing users from Gsuite which was the main system that housed all our users centrally was simple, albeit lacking granular import options (such as ignore mailgroups etc)
    Systems (which are devices) is the inventory of all your systems running the jumpcloud agent - the greatest feature here is being able to set MFA for logging into your mac, which is very useful if you'd like to bring that security practice in.
    Actioning user changes is pretty quick and straightforward but there are some caveats on some of the more everyday features that could be laid out in a slicker fashion. For example resetting a users password cannot be done from a click of a button - you have to go into the account and manually set a new one, or invite the user to reset it themselves, but if you've integrated JC and Gsuite, and they cant get into their email, which partly breaks our self serve functionality we're tyring to bring to the company.
    The idea of being able to deploy and manage the admin account when a mac is managed via the agent is a helpful addition taking away the need to implement one through various other means.
    Policies as they stand are a little different to what your typical "mdm polices" are. So theres a bit of a distinction to pick up with that.
    The Agent & account tis a less forgiving implementation and requires that the account names on the macs match the JC directory.

    Pros

    Support right through the demo to the purchase, to the implementation. Success criteria are agreed between yourselves and them.
    They're improving the product almost daily and have the ability to use web-hooks to monitor service status'
    The ease in which you are able to integrate Gsuite (as well as multiple ways to import users from your existing central directory) It also gives you the ability to tailor the input for mass imports to limit the need to get users involved in this stage. The ability to simply submit Ideas to improve the UI. The communication from their design team and being involved in user testing so early on.
    The resource and Knowledge base is extensive and easy to read - one of the best Ive used from a company in this space.
    The interface is also simple to use and navigate through without being buried under complex sub menus
    Straightforward email notifications from the system.
    Being able to simply reimport users youve deleted without having to wait for a sync or overlapping the account when reimporting.

    Cons

    A few tricky bits around JC > Gsuite integration wording that take some time to get your head around when integrating and activating accounts once imported.

    The admin vs user console login is dynamic and handled via one URL making it a little frustrating to see what the user profile looks like as you have to log out/open a new window to log in as a user - they should be separate logins URLS/Pages or have dropdowns within the admin page in order to switch between. The lack of global settings to apply around Security means for both user login and System security - you have to apply MFA individually to users
    When removing/disabling users there isnt an ability to change what happens to their email account - they will be disabled/suspended immediately.

    Not able to tailor the automated emails that come from the system to your users as it stands

    Importing users via OUs inside Gsuite isnt possible (its everyone or needing to know user by user who to import (not the end of the world but worthwhile noting if you have more than 200 users + copious amounts of group emails)

    Currently no ability to assign users to OUs from within JC to Gsuite.

    We utilitise divisions and Departments as sub groups for organising our employees and use this hierarchy in another solution. Youre currently not able to nest groups so we had to flat out create ever department as top level inside the "system of users" section. Again a little niche for us, and shouldnt mark this awesome product down

    Alternatives Considered

    OneLogin and Okta

    Reasons for Switching to JumpCloud Directory Platform

    Their offering for the tools and features came in at a great price and offered the greatest value. The ability to manage users as well as manage mac devices was a great bonus to us.
    Ravit
    Overall rating
    • Industry: Computer & Network Security
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Cylus Review

    Reviewed on 9/11/2021

    We are new to it, seems nice and easy to use but the MAJOR issue is locking us out of our PCs...

    We are new to it, seems nice and easy to use but the MAJOR issue is locking us out of our PCs without any warnings and that caused us to pause the usage - a shame - as we worked hard to integrate it and were excited about using it.

    Pros

    The fact that I can have an active directory and SSO managed for Macs/Ubuntu and Window users all in one place is amazing

    Cons

    There's a bug and it locks our users, especially in Ubunto but also in Macs and it caused a HUGE inconvenience for us. Takes support time to respond. Initial chat response is quick, but when we need the professional side ad-hock when I have an Executive locked out of his pc all day, it wasn't resolved

    Carl
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent Solution for User and Device Management, Directory and Security

    Reviewed on 24/08/2020

    We are using JumpCloud as central directory, for SSO, for device and user management and partially...

    We are using JumpCloud as central directory, for SSO, for device and user management and partially MDM functionality. We love the support service, their incredibly enthusiastic and helpful staff. Support is brilliant! They are response time is sometimes hard to believe. The speed with which they have implemented features they mentioned in phone calls a few days before... we are well impressed. The end user experience is simple and assigning users to devices is lightning fast. JumpCloud helps us leverage zero touch deployment as well. We love that it has so many SSO integrations, too.

    Pros

    Great UI, self explanatory, fast and works in almost any browser (desktop and mobile). The ease of use is incredible. Basically no learning curve at all.

    Cons

    It would be great to have even more MDM functionality, especially for Mac and mobile devices.

    Alternatives Considered

    Hexnode UEM and Okta

    Reasons for Switching to JumpCloud Directory Platform

    Great experience with their team and it is the ideal solution for our setup.
    Arockia
    Overall rating
    • Industry: Mechanical or Industrial Engineering
    • Company size: 501–1,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Swiss army knife for IAM and IT management

    Reviewed on 2/11/2021

    Overall very much satisfied for the commitment made with JumpCloud with it’s features and timely...

    Overall very much satisfied for the commitment made with JumpCloud with it’s features and timely aupport

    Pros

    Cross platform support is the important feature I like about with the power of automation through script execution and policy management.

    Cons

    Software management is the least interesting feature through it supports Chocalatey package manager out of the box, it would be bit risky to use the community packages.

    Custom package deployment through chocalatey is pain for the admin to setup securely

    Alternatives Considered

    Microsoft Azure

    Reasons for Switching to JumpCloud Directory Platform

    Out of the box Cross platform support is the major reason.
    Showing 5 reviews of 206 Read all reviews

    JumpCloud Directory Platform FAQs

    Below are some frequently asked questions for JumpCloud Directory Platform.

    JumpCloud Directory Platform offers the following pricing plans:

    • Starting from: US$3.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Entry level: $2/user For complete pricing please visit: https://jumpcloud.com/pricing

    JumpCloud Directory Platform has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    JumpCloud Directory Platform supports the following languages:

    English, French, Spanish

    JumpCloud Directory Platform supports the following devices:

    JumpCloud Directory Platform integrates with the following applications:

    Dropbox Business, GitHub, Google Workspace, Marketo Engage, Microsoft 365, Salesforce Sales Cloud, Slack, VMware AirWatch

    JumpCloud Directory Platform offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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