SuperOffice CRM
SuperOffice CRM
About SuperOffice CRM
SuperOffice CRM is a customer relationship management software designed to help businesses find, capture, and retain customers. As a cloud-based solution SuperOffice CRM allows users to manage customer relationships anywhere, anytime, from any device.
Key SuperOffice CRM functionalities include company and contact management, calendar and activity management, project and document management, emails and mailings. SuperOffice CRM provides users with all the tools they need to manage their sales pipelines, marketing campaigns, and customer support services.
Sales tools including sales guides, quote management, dashboards and reports fully equip sales teams to reach their targets by allowing data driven decisions and working in more structured and effective ways.
Marketing tools such as form building, personalized communication, bounce handling and target lists help marketeers to create and run professional and successful campaigns, enhancing conversion rates.
Meanwhile service teams benefit from a ticket management system that not only ensures no query goes unnoticed but one that automatically routes and escalates enquires accordingly – making sure every enquiry is dealt with by the right person at the right time.
SuperOffice CRM also offers integrations with a catalog of standard apps (including GSuite, Office 365, eMarketeer, Visma) and modules that expand the solution to provide even more ways to work productively and collaboratively.
Key benefits of SuperOffice CRM
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Reviews
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great CRM that helps our company in different fields (finance-sales-marketing-support)
Reviewed on 4/06/2018
Pros
The diversity of the different modules and the ease of use in general. SuperOffice helps our marketing, support, finance and sales departments to work close together and to have a beneficial CRM working to satisfy all these departments.
Cons
That not all of my colleagues are using SuperOffice to the fullest extend, but we're working on this and hopefully soon to get the most our of SuperOffice.
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Using it for decades now and still using it every day. That means something.
Reviewed on 20/06/2018
Knowledge of customers, documents ordened, GDPR compliant
Knowledge of customers, documents ordened, GDPR compliant
Pros
Complete solution including document control, mail-functionality and now also on-line so less local maintenance. Also the IOS Apps function great.
Cons
There are for us not much downsides on the product, but if i had to name one it would be faster starting speed online. (but maybe that is because of the connections sometimes)
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Outdated CRM, not built for deployment in the cloud
Reviewed on 14/11/2018
We have recently decided to move away from SuperOffice to a new CRM
We have recently decided to move away from SuperOffice to a new CRM
Pros
Integrated quoting
Some external apps (although very few)
Cons
The UI is extremely clunky, looks like an installer-based application that they have tweaked to be able to deploy to the cloud.
It does not support having multiple tabs open in the browser.
The integration to O365 is OK when it works, but it frequently disconnects and requires a re-install.
More importantly, it is not built to support a sales process. 50% of the product seems to be affected by some kind of unfortunate workaround/tradeoff they have made as they scaled from a digital rolodex to an attempt to be a proper CRM solution.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Good platform with highly customizable, but expensive
Reviewed on 14/11/2017
Using it as ticketing system.
Using it as ticketing system.
Pros
It's possible to write a lot of customizations and to adjust it just as you wish.
Fast and robust system
Cons
Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
1+1=3
Reviewed on 13/11/2018
Taking over the work load of my colleague during holidays / absence.
Taking over the work load of my colleague during holidays / absence.
Pros
This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.
Cons
It is sometimes working too slow when opening an e-mail.
SuperOffice CRM FAQs
Below are some frequently asked questions for SuperOffice CRM.Q. What type of pricing plans does SuperOffice CRM offer?
SuperOffice CRM offers the following pricing plans:
- Starting from: €45.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of SuperOffice CRM?
SuperOffice CRM has the following typical customers:
11–50, 51–200, 201–500, 501–1,000
Q. What languages does SuperOffice CRM support?
SuperOffice CRM supports the following languages:
Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Russian, Spanish, Swedish
Q. Does SuperOffice CRM support mobile devices?
SuperOffice CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SuperOffice CRM integrate with?
SuperOffice CRM integrates with the following applications:
24SevenOffice, Clear Books, Dynamics 365, Dynamics 365 Business Central, Fortnox, Gmail, Google Workspace, LinkedIn for Business, Microsoft 365, Vainu, Visma, Zapier, e-conomic
Q. What level of support does SuperOffice CRM offer?
SuperOffice CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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