Hello Club

Modern all-in-one club & membership management software

4.8 /5 (20 reviews) Write a Review!

Hello Club Overview

What is Hello Club?

Hello Club is a cloud-based club and membership management solution which offers a range of features for tracking your members, including membership renewals, event/class management, bookings, finances and online payments, access control, visitor log/contact tracing, and reporting.

With Hello Club, you can manage both your members and casual players in a single solution. A self-service portal allows members to enrol and renew their memberships online, with a payment gateway integration for secure online payments. The membership renewal process is fully automated, with prompt reminders for expiring subscriptions or outstanding payments. Integrations with Campaign Monitor and Mailchimp allow you to sync your subscriber lists with one click, and you can create groups to directly send out messages to specific members.

Hello Club also offers an online booking system, which allows your members to book courts or other areas by themselves. You can configure booking restrictions based on peak hours, memberships, and roles, as well as enable waiting lists and booking reminders. Areas can also be blocked out for one-off, multi-day, or recurring events. Integration with access control systems enables full control of doors and court lights, allowing you to monitor access and usage remotely. You can also generate a range of reports on everything ranging from members, memberships, finances, court usage and more.

Hello Club Overview

Pricing

Starting from
US$29.00/month

Pricing options

Free Trial
Subscription
Value for money

Free plan: FREE for up to 50 members
Entry plan: $29/month, up to 100 members
Standard plan: $59/month, up to 350 members
Premium plan: $89/month, up to 1000 members
Custom plan: starts at $179/month, unlimited members

Free trial available for all plans. Two months free if paying annually.
The above pricing is in US$ and may differ in your local currency.


Hello Club Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany
Supported Languages
English

Media

Member management overview showcasing our clean and modern layout with a range of useful filters. Any custom fields you create are automatically added to the filters as well.
A detailed member view provides a snapshot of the most important member details, and allows you to manage further details like personal details, subscriptions, access control and more.
Our modern online booking system is fully configurable with support for one-off or recurring bookings, multi-slot bookings, peak hours, staggered court times, booking limits, and display of the actual current courts status.
Generate beautiful reports to monitor your court usage
Members can renew their own membership subscriptions and pay online for other transactions conveniently and securely.
Stay on top of your finances with our transactions and payments overview, as well as our weekly financial summary emails and bulk transaction options.
A friendly portal for members shows upcoming bookings and events at a glance, as well as coaches, committee members, club address details, and social media links.
We value feedback and are always looking for ways to improve our system. Feature missing or got an idea for an improvement? Let us know, we are always listening to our users!
A calendar view provides a weekly overview to see at a glance what your court or area availability looks like for the week.
Manage your activities in detail, with full control over activity modes, booking times, playing times, peak hours, fees, slot durations and more.
Hello Club video Hello Club screenshot: Member management overview showcasing our clean and modern layout with a range of useful filters. Any custom fields you create are automatically added to the filters as well. Hello Club screenshot: A detailed member view provides a snapshot of the most important member details, and allows you to manage further details like personal details, subscriptions, access control and more. Hello Club screenshot: Our modern online booking system is fully configurable with support for one-off or recurring bookings, multi-slot bookings, peak hours, staggered court times, booking limits, and display of the actual current courts status. Hello Club screenshot: Generate beautiful reports to monitor your court usage Hello Club screenshot: Members can renew their own membership subscriptions and pay online for other transactions conveniently and securely. Hello Club screenshot: Stay on top of your finances with our transactions and payments overview, as well as our weekly financial summary emails and bulk transaction options. Hello Club screenshot: A friendly portal for members shows upcoming bookings and events at a glance, as well as coaches, committee members, club address details, and social media links. Hello Club screenshot: We value feedback and are always looking for ways to improve our system. Feature missing or got an idea for an improvement? Let us know, we are always listening to our users! Hello Club screenshot: A calendar view provides a weekly overview to see at a glance what your court or area availability looks like for the week. Hello Club screenshot: Manage your activities in detail, with full control over activity modes, booking times, playing times, peak hours, fees, slot durations and more.

Hello Club Reviews

Hello Club Reviews

Overall rating
4.8
/
5
Excellent
16

Very good
4

Average
0

Poor
0

Terrible
0

Value for Money
4.7
Features
4.5
Ease of Use
4.8
Customer Support
5
100% recommended this app
Anihaera (cherie) A.

Otaki Waka Hoe Charitable Trust

Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another.
So we are a forever subscriber !!!!


Adrian B.

Hello Club Review

Excellent from day one. We systematically recommend them to other clubs and venues in Victoria. As we grow we can rely on them to assist us in our journey


Karen M.

Bridge Club perspective

Very easy and flexible to work with. The HC team listen and provide quick support when needed. [SENSITIVE CONTENT HIDDEN] have drawn on their own experiences of managing a club, which is very helpful


Adam H.

Hello Club has made it simple for members and administration

We needed a simple to use system for members of varying levels of computer system literacy. We also needed something to reduce our admin overhead and integrate to our account package. Mission achieved with Hello Club!


Bevan M.

Easy to Implement & Easy to Teach

As a small, growing, NFP theatre company with a large and fluctuating member base, we were looking for a more permanent solution to keep track of all our members and to reduce human error and to increase clarity for AGM procedure. Hello Club allowed us to move away from one person with an excel spreadsheet and into a solution that utilises the power of cloud computing to its fullest extent. We have loved using Hello Club and our members are enjoying the ability to take control of their own information. I am as yet unable to say how much this has improved year-to-year member retention.


Anihaera (cherie) A.
Industry: Sports
Company size: 51-200 Employees

Otaki Waka Hoe Charitable Trust

Used Daily for 6-12 months
Reviewed on 21/09/2018
Review Source: Capterra

Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another.
So we are a forever subscriber !!!!

Pros

The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.

Cons

I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Adrian B.
Industry: Sports
Company size: 11-50 Employees

Hello Club Review

Used Daily for 2+ years
Reviewed on 25/06/2020
Review Source: Capterra

Excellent from day one. We systematically recommend them to other clubs and venues in Victoria. As we grow we can rely on them to assist us in our journey

Pros

As the largest squash club in Victoria we needed a simple efficient booking system with a back office analysis function. We worked with Hello Club to adapt a membership only process to a social club with no membership. Introduced 3 years ago we have had no issues integrating the system with our payment online process, adding new features that help us manage and develop our back office function. We have recently integrated our Fitness area and trainers who find the system more user friendly than their previous systems (Mindbody in many cases) and with comments such as " Its helping me discipline myself!" The process needed some modifications to meet our needs and we have always found Hello Club to react within an hour or two despite the time difference.

Cons

Not much. We are probably learning every day more of what would actually help us and we have a constant dialogue with Hello Club to see if it is feasible.

Response from Hello Club

Many thanks for your review Adrian, and very happy to read that Hello Club has been working well for both yourselves and your trainers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Karen M.
Industry: Nonprofit Organisation Management
Company size: 2-10 Employees

Bridge Club perspective

Used Daily for 1+ year
Reviewed on 14/10/2020
Review Source: Capterra

Very easy and flexible to work with. The HC team listen and provide quick support when needed. [SENSITIVE CONTENT HIDDEN] have drawn on their own experiences of managing a club, which is very helpful

Pros

Allows us to operate as a cashless organisation. Each time members play, they pay a small fee (table money). It was time consuming collecting and banking the money. Now each member has an account and they keep that topped up and our scoring programme allows us to automatically debit the table money each time a member plays.

The system is integrated with our Accounting package Xero

We also use the electronic door locking system which is great. Those with legitimate access to the club have a tag to allow access. These can be disabled easily if lost or if the holder is no longer allowed access. Those hiring the rooms are given specific times and days they can use the tag. Beats keeping track of actual keys that seem to get handed around or lost. Keeps the insurance company happy too !

The help options are very clear, although we have written several instructions that are very specific to our processes.

Cons

Little things really, eg would like to change the order of the columns in the Directory. I have found when we pass things onto the HC team, they take them on board and over time have introduced many new features. So whilst this is a con, I found the HC team are receptive to improvements and have taken our feedback seriously.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Adam H.
Industry: Sports
Company size: 201-500 Employees

Hello Club has made it simple for members and administration

Used Daily for 1-5 months
Reviewed on 14/07/2020
Review Source: Capterra

We needed a simple to use system for members of varying levels of computer system literacy. We also needed something to reduce our admin overhead and integrate to our account package. Mission achieved with Hello Club!

Pros

Hello Club provides a full featured club management system. Most impressive is the self registration and payment processing with multiple options. Members find it simple to manage their account (with the pay for play options) and there is automated email reminders for booking and membership expiry is liked by members. Members can see all the upcoming events and register/pay right away - so no more chasing event fees! The automated lighting control was critical for our club and it has worked seamlessly, as has the access control.

Cons

We made a couple of suggestions of useful or missing features and Hello Club were quick to develop and release changes for us.

Response from Hello Club

Hi Adam, thank you for your review! Very happy to read that Hello Club has made a big difference at your club, and glad that we could make those improvements for you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Bevan M.
Industry: Performing Arts
Company size: 2-10 Employees

Easy to Implement & Easy to Teach

Used Weekly for 1-5 months
Reviewed on 20/02/2020
Review Source: Capterra

As a small, growing, NFP theatre company with a large and fluctuating member base, we were looking for a more permanent solution to keep track of all our members and to reduce human error and to increase clarity for AGM procedure. Hello Club allowed us to move away from one person with an excel spreadsheet and into a solution that utilises the power of cloud computing to its fullest extent. We have loved using Hello Club and our members are enjoying the ability to take control of their own information. I am as yet unable to say how much this has improved year-to-year member retention.

Pros

Hello Club contains all the features that we required to move our membership 'database' off an unsecured excel spreadsheet and to keep track of payments and membership expiry. The most helpful features have been Stripe integration, allowing our members to pay by card for the first time and the robust search function, which allows you to easily find members or groups of members who fit certain criteria. The user interface is incredibly intuitive which allowed me to easily train other administrators.

Cons

The thing we liked least about Hello Club was the pricing structure, however when I compared to other, similar programs, Hello Club was the best option. The company also made clear that they look at each case individually to ensure that the best deal is reached. They have recently released an 'Entry' tier in their pricing structure which is a perfect fit for us so this slight problem has been negated.

Response from Hello Club

Thank you for your review Bevan! We're glad that our Entry plan filled a gap that you had identified in our pricing structure. Great to hear you have found Hello Club easy to work with and intuitive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9.5/10
Based on 20 user ratings
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Hello Club Pricing

Hello Club Pricing

Starting from
US$29.00/month
Free Trial
Subscription
Value for money

Free plan: FREE for up to 50 members
Entry plan: $29/month, up to 100 members
Standard plan: $59/month, up to 350 members
Premium plan: $89/month, up to 1000 members
Custom plan: starts at $179/month, unlimited members

Free trial available for all plans. Two months free if paying annually.
The above pricing is in US$ and may differ in your local currency.

Free plan: FREE for up to 50 members
Entry plan: $29/month, up to 100 members
Standard plan: $59/month, up to 350 members
Premium plan: $89/month, up to 1000 members
Custom plan: starts at $179/month, unlimited members

Free trial available for all plans. Two months free if paying annually.
The above pricing is in US$ and may differ in your local currency.

Value for Money
4.7/5
Based on 20 user ratings
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Hello Club Features

Hello Club Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.5/5
Based on 20 user ratings
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Categories

Additional information for Hello Club

Additional information for Hello Club

Key features of Hello Club

  • Access control hardware integrations
  • Audit log
  • Automated membership renewals
  • Committee management
  • Configurable booking restrictions
  • Court booking system
  • Customizable reporting
  • Dues management
  • Group mailings
  • Instant transaction reconciliation
  • Member directory
  • Member management
  • Member onboarding
  • Member portal
  • Online payments
  • Opt-in automated email reminders
  • Payment gateway integrations
  • Role management
  • System transaction monitoring
  • Waiting list

Benefits

An automated membership renewal process allows members to renew their own subscriptions and pay for other transactions through our online payment gateways.

Our new visitor log module has been specifically designed to help you track all visitors at your facility and aid with any contact tracing efforts that may be required.

Reminders are sent out to members automatically for outstanding payments and upcoming subscription renewals, removing the need for manual follow-ups.

Weekly finance and membership reports are emailed automatically so you can stay on top of your finances as well as new or expiring memberships.

Configure restrictions for the online booking system to control court bookings based on roles, memberships, or peak hours, with a waiting list and opt-in email reminders to help with crowded courts.

Access control system integration allows full control of doors and court lights, real time monitoring of access and usage, and remote door or lights control for events.

All system actions are automatically recorded in the audit log, which encourages transparency and accountability, as any issues can be traced back to the responsible user.

Hello Club FAQs

Hello Club FAQs

Below are some frequently asked questions for Hello Club.

Q. What type of pricing plans does Hello Club offer?

Hello Club offers the following pricing plans:

Starting from: US$29.00/month

Pricing model: Subscription

Free Trial: Available

Free plan: FREE for up to 50 members Entry plan: $29/month, up to 100 members Standard plan: $59/month, up to 350 members Premium plan: $89/month, up to 1000 members Custom plan: starts at $179/month, unlimited members Free trial available for all plans. Two months free if paying annually. The above pricing is in US$ and may differ in your local currency.

Q. What are the main features of Hello Club?

Hello Club offers the following features:

  • Access control hardware integrations
  • Audit log
  • Automated membership renewals
  • Committee management
  • Configurable booking restrictions
  • Court booking system
  • Customizable reporting
  • Dues management
  • Group mailings
  • Instant transaction reconciliation
  • Member directory
  • Member management
  • Member onboarding
  • Member portal
  • Online payments
  • Opt-in automated email reminders
  • Payment gateway integrations
  • Role management
  • System transaction monitoring
  • Waiting list

Q. Who are the typical users of Hello Club?

Hello Club has the following typical customers:

Small Business, Public Administrations, Non Profit, Mid Size Business

Q. What languages does Hello Club support?

Hello Club supports the following languages:

English

Q. What type of pricing plans does Hello Club offer?

Hello Club has the following pricing plans:

Subscription

Q. Does Hello Club support mobile devices?

We do not have any information about what devices Hello Club supports

Q. What other apps does Hello Club integrate with?

Hello Club integrates with the following applications:

Campaign Monitor, Gmail, Google Calendar, Intercom, Mailchimp, Rocketspark, Stripe, Xero

Q. What level of support does Hello Club offer?

Hello Club offers the following support options:

Phone Support, Online Support, Knowledge Base, FAQs