--- description: Learn how BeyondTrust Remote Support can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: BeyondTrust Remote Support Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [BeyondTrust Remote Support](/software/113939/bomgar) # BeyondTrust Remote Support Canonical: https://www.getapp.co.nz/software/113939/bomgar Page: 1 / 82\ Next: [Next page](https://www.getapp.co.nz/software/113939/bomgar?page=2) > BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution. > > Verdict: Rated **4.6/5** by 2010 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of BeyondTrust Remote Support BeyondTrust Remote Support allows users to view customers’ screens and react through the remote desktop, enabling the troubleshooting of issues on and off of corporate networks through screen sharing, remote control, unattended access, file sharing, and mobile device camera sharing. Flexible deployment and licensing options reduce management overhead and total cost of ownership. Controlled, secure, fast and flexible connection to and from any platform or device, while utilizing existing security and operational tools. Eliminate VPN for vendors, while delivering granular permissions and a centralized tamper-proof audit trail for reporting to reduce risk. Automate the injection of session credentials without exposing them to reduce risk. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 2010 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BeyondTrust - **Founded**: 1985 ## Commercial Context - **Starting Price**: US$1,995.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact BeyondTrust to request pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - API - Access Controls/Permissions - Access Management - Activity Tracking - Alerts/Escalation - Annotations - Audit Trail - Authentication - Chat/Messaging - Collaboration Tools - Compliance Management - Credential Management - Customisable Branding - File Sharing - File Transfer - Knowledge Base Management - Least Privilege - Multi-Channel Communication - Password Management - Real-Time Chat ## Integrations (13 total) - Agiloft - Autotask PSA - ChangeGear - Cherwell Service Management - FootPrints - Freshservice - Intelligent Service Management - JIRA Service Management - Salesforce Sales Cloud - ServiceNow - SysAid - TOPdesk - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) - [Remote Support Software](https://www.getapp.co.nz/directory/563/remote-support/software) - [Privileged Access Management Software](https://www.getapp.co.nz/directory/1181/privileged-access-management/software) ## Alternatives 1. [Zoho Assist](https://www.getapp.co.nz/software/9913/zoho-assist) — 4.7/5 (1406 reviews) 2. [TeamViewer ONE](https://www.getapp.co.nz/software/90948/teamviewer) — 4.6/5 (11626 reviews) 3. [AnyDesk](https://www.getapp.co.nz/software/120039/anydesk) — 4.6/5 (1786 reviews) 4. [Slack](https://www.getapp.co.nz/software/91563/slack) — 4.7/5 (24103 reviews) 5. [Supremo Remote Desktop](https://www.getapp.co.nz/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Reliable and Secure Remote Support" — 4.0/5 > **Priyanka** | *6 January 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Its easy to use and super secure. The session recordings and reports are helpful, and it works well across platforms. It’s reliable and gets the job done. > > **Cons**: Its bit pricey, especially for smaller teams. The setup process can be a bit complicated, and it took time to fully integrate with other tools. > > Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s definitely worth it for teams needing strong remote support capabilities. ----- ### "BeyondTrust Remote Support review" — 5.0/5 > **Marat** | *15 July 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: BeyondTrust Remote Support (formerly Bomgar) supports many end user environments - Android, BlackBerry, iOS, Linux, OS X, Windows, Windows Mobile. As I previously mentioned the Remote Support tool has some unique features I often use - you can avoid typing very complex password by using copy/paste function in Windows pre-logon screen, run the applications under SYSTEM account in remove CLI session, etc. Remote Support makes those features easy to use. The Remote Support from BeyondTrust has many other useful features and easy to use. BeyondTrust is our main remote support tool. > > **Cons**: Unfortunately the licensing cost (per representative) is still very high. Because of that we use the tool almost full working day and even more. Sometimes our team members has to wait for available remote support license. > > Like I mentioned above we often use BeyondTrust Remote Support tool to resolve various types of issues of our customers. Some unique features of Remote Support tool make it irreplaceable for us. ----- ### "Reviewing Zoho- A Remote Access Software" — 3.0/5 > **Verified Reviewer** | *22 December 2022* | E-Learning | Recommendation rating: 5.0/10 > > **Pros**: The software integrated nicely with what we were already using. > > **Cons**: Their customer support service is not great. Since English is not their first language and they were hired just to answer a phone, they are of very little help. > > Overall ZOHO is ok, but I have used better. ----- ### "A must have tool for every remote worker" — 5.0/5 > **Elizabeth** | *29 March 2023* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Remote access control is great and i have been in love with it since i started using it. It integrates well with other applications > > **Cons**: Everything is great about it . No issues so far > > It really helps to solve problems very quickly. The knowledge base and the alert escalation is great in saving my valuable time ----- ### "BeyondTrust - The last remote support tool you will buy." — 5.0/5 > **Jonathan** | *13 May 2024* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: We have loved everything about this tool. The fact that we can easily remote into any machine, whether on campus or off and if they are connected to the domain we can do a jump straight to that device without having the user do anything. > > **Cons**: I don't know that I have found anything I don't like about BeyondTrust Remote Support. If I had to say anything it might be that it's complicated to add SSO users as admins. > > We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses because we use it so much more. ----- Page: 1 / 82\ Next: [Next page](https://www.getapp.co.nz/software/113939/bomgar?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/113939/bomgar) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data