--- description: Learn how Customerly can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Customerly Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Customerly](/software/113889/customerly) # Customerly Canonical: https://www.getapp.co.nz/software/113889/customerly Page: 1 / 4\ Next: [Next page](https://www.getapp.co.nz/software/113889/customerly?page=2) > Customerly is the first-in-class AI customer service platform that combines advanced automation, NPS \& CSAT surveys, and email marketing. With customizable workflows and intent-based AI Agents, it helps SaaS companies automate support, engage customers, and drive retention effortlessly. > > Verdict: Rated **4.5/5** by 70 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Customerly Advanced AI Automation: Automates entire conversations by switching between AI Assistant and Mission Mode. Customizable Workflows: Easily tailor workflows to match your unique support needs and business rules. Intent Recognition: Understands customer intent to resolve issues faster and escalate intelligently. Customer Success Tools: NPS \& CSAT surveys to gather feedback and improve customer satisfaction. Email Marketing Automation: Engage and retain customers with personalized email campaigns. Scalable Solution: Built for SaaS companies to handle high-volume customer interactions efficiently. Seamless Human Integration: Automatically escalates complex cases to human agents when needed. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 70 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Customerly - **Location**: Letterkenny, Ireland - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Startup: $24mo Live Chat + Unlimited Newsletter and Funnels included up to 2000 contacts. Professional: $87mo Live Chat + Unlimited Newsletter and Funnels included up to 5000 contacts. Video Live Chat Smart Assignment rules In-app Surveys NPS Enterprise: Tailored plans starting at $129mo - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Spanish - **Available Countries**: China, Germany, Ireland, Japan, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Responses - Automated Routing - Autoresponders - CRM - Campaign Analytics - Campaign Management - Campaign Scheduling - Campaign Segmentation - Canned Responses - Chat/Messaging - Chatbot - Churn Management - Click Tracking - Code-free Development - Collaboration Tools ## Integrations (3 total) - LeadsBridge - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) ## Category - [Live Chat Software](https://www.getapp.co.nz/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.co.nz/directory/561/live-chat/software) - [Customer Engagement Software](https://www.getapp.co.nz/directory/650/customer-engagement/software) - [Lead Generation Software](https://www.getapp.co.nz/directory/1047/lead-generation/software) - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Chatbot Software](https://www.getapp.co.nz/directory/2795/chatbot/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Slack](https://www.getapp.co.nz/software/91563/slack) — 4.7/5 (24046 reviews) 3. [LiveChat](https://www.getapp.co.nz/software/8385/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [Tidio](https://www.getapp.co.nz/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Modern and useful chat widget" — 4.0/5 > **Jorge Edel** | *7 October 2020* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: One of the most complete customrr support systems. It has a great modern looking chat widget plus knowledge base to avoid unnecessary questions. > > **Cons**: Extra team users get expensive when you grow ----- ### "Main Language" — 4.0/5 > **Verified Reviewer** | *9 April 2024* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: Many great features and is easy to set up. > > Happy to be using it\! Comes with many great features and is easy to set up. We're currently using Customerly under a lifetime deal. However, we've always wanted our support language in German, not as an additional language but as the main language. Initially, it was only in German but apparently after some updates, it’s now only in English. Upgrading the plan doesn't seem to fit our needs. Does anyone have insights on how we can achieve this? Any advice would be greatly appreciated\! ----- ### "Not quite there yet" — 3.0/5 > **Verified Reviewer** | *28 August 2019* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: I purchased this as a Lifetime deal and on the surface, it is feature-packed and good for startups that are looking for an all in one marketing solution. > > **Cons**: The UI is often buggy and confusing to use, and the customization features are severely lacking. ----- ### "Great app but expensive" — 4.0/5 > **Verified Reviewer** | *18 August 2022* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: There are ample feature for a company to operate a customer support. > > **Cons**: The overall price is a bit high despite being one of the better software in the market. > > I think there are a lot of alternatives for this software at the same price or low with better or similar features ----- ### "Customerly is amazing\!" — 5.0/5 > **Verified Reviewer** | *4 September 2018* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: The in-app surveys are amazing\! This is probably the unique software that allows you to do surveys via chat widget based on segments of customers. > > **Cons**: Nothing particularly. Probably the e-mail builder could be improved but I know they're working on. > > With Customerly I managed to keep email campaigns, automations, surveys and customer support all together. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.co.nz/software/113889/customerly?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/113889/customerly) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data