--- description: Learn how IT Glue can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: IT Glue Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [IT Glue](/software/113707/itglue) # IT Glue Canonical: https://www.getapp.co.nz/software/113707/itglue Page: 1 / 15\ Next: [Next page](https://www.getapp.co.nz/software/113707/itglue?page=2) > IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more. > > Verdict: Rated **4.6/5** by 331 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of IT Glue Runbooks allow users to create documentation packages in PDF format, providing offline access to structured information for individual, multiple, or all clients. Related items can be linked together with definition of relationships between various documentation elements, empowering self-service cultures within organizations. The asset tracking engine allows users to customize documentation standards to their specific requirements and ensure that standards are enforced, with support for tracking of highly technical elements such as wireless, virtualization, and server components. With the Checklists feature, users can create task lists and assign these to individual team members, with insight into task status and control over team workflows. Completion profiles provide users with insight into what information is missing and where, enabling the closing of any gaps. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 331 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User - **Pricing Details**: Terms and conditions apply. All listed prices are for a minimum of 5 users on a 36-month term. Options for 1-4 users are available on the Enterprise Plan at a higher price per user. 12- and 24-month terms are available at slightly higher prices. There will be a one-time onboarding fee. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Macao SAR China, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Africa and 5 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Backup and Recovery - CRM - Catalog Management - Change Tracking - Checklists - Collaboration Tools - Commenting/Notes - Compliance Management ## Integrations (62 total) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ComplianceManager - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA ... and 47 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [MSP Software](https://www.getapp.co.nz/directory/645/managed-service-providers-msp/software) ## Related Categories - [MSP Software](https://www.getapp.co.nz/directory/645/managed-service-providers-msp/software) - [Password Management Software](https://www.getapp.co.nz/directory/677/password-manager/software) - [Vendor Management Software](https://www.getapp.co.nz/directory/993/vendor-management/software) - [IT Asset Management Software](https://www.getapp.co.nz/directory/325/it-asset-management/software) - [IT Management Software](https://www.getapp.co.nz/directory/771/it-management/software) ## Alternatives 1. 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[NinjaOne](https://www.getapp.co.nz/software/108129/ninjarmm) — 4.7/5 (281 reviews) ## Reviews ### "ITGlue" — 5.0/5 > **Chris** | *22 August 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Integration and automation of our documentation and platforms we use. > > **Cons**: Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications. > > Very good has added efficiency to our business. ----- ### "Product Review - IT Glue" — 5.0/5 > **Tejas** | *29 May 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The amazing interface of the ITGlue and reliability of the tool to use it anywhere and everywhere. Great sort of restriction and security it provides with lot of features like logging, Reporting, alerting. Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc. > > **Cons**: Nothing to dislike about an IT Glue so far of my experience of last 5 years. I could see potential outage notification in advance so that is what we usually wanted as an organization > > Over experience with IT Glue is excellent and cannot think of any other tool as a document management system for the organization ----- ### "Why I left the ITGlue family" — 3.0/5 > **Alan** | *19 May 2023* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: In the beginning, it really forced upon us a culture of creating useful documentation. > > **Cons**: ITGlue did help my business with documentation and business practices in the beginning. But, as my company matured, I questioned its value of not being fully enlisted in the Kaseya ecosystem, where most development went toward. Kaseya's business practices became apparent - lots of talk/promises with minimal action. It might be different if I entirely bought into the Kaseya ecosystem, but that was not my experience.However, I am still getting notices concerning items I voted on within the ideas pages with hundreds of upvotes (which many have had for over 5 years) and little to no action taken against these items. Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same time, not offering any feasible workarounds.Additionally, Kaseya's approach, as well as respect toward the community, is severely lacking. Just ask many well-respected security vendors who have spoken up about issues/concerns and the backlash/punishment they have received in return. This is not how the MSP community works.If you are fully committed to the Kaseya ecosystem, this might be a different story; but it's not how I have chosen to do business, and I do not believe they are true partners of mine. Your experience may differ, but the many people I have talked to all share similar stories. > > In the long run, I believe ITGlue was not a good partner for us ----- ### "IT Glue Review" — 5.0/5 > **Danny** | *10 December 2025* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: The ability to relate items to each other has been paramount. It's easy to navigate and use. Lots of great integrations. > > **Cons**: Wish there was interaction with the dev team on technical issues. Configuration matching can sometimes not work well with integrations. > > Overall, it's a positive, best-in-class documentation tool. Making SOP documentation is a breeze\! Highly recommend. ----- ### "Great but not yet amazing\!" — 4.0/5 > **OIivier** | *28 May 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The interface is user-friendly, easy to navigate and customize. The integration with several vendors makes the documentation automation a blast. > > **Cons**: The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some are missing in my opinion to make a modern documentation tool. > > I have been using it for several years and I would not go back to another documentation method. My experience has been mostly positive. The platform is easy to use, intuitive, and highly customizable, which makes documentation straightforward. However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially for MSPs looking for efficiency and consistency. ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.co.nz/software/113707/itglue?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/113707/itglue) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data