RQ Retail Management

Retail management system & POS for speciality retailers

4.3 /5 (53 reviews) Write a Review!

RQ Retail Management Overview

What is RQ Retail Management?

RQ Retail Management from iQmetrix is a full-suite point of sale (POS) and retail management system designed for speciality retailers which offers tools for customer management, inventory tracking, accounts monitoring, reporting and analytics, human resource management, marketing, and more. The cloud-based retail management system aims to help retail teams to provide an enhanced customer experience both at the point of sale and through their backend processes.

The RQ point of sale is designed to provide sales staff with the tools to handle customer requests and purchases by providing simplified workflows for sales processes. RQ facilitates the fulfillment of transactions from anywhere on the shopfloor with mobile and tablet optimization, and the interface can be connected to hardware devices or complete payment systems to provide an end-to-end purchase ecosystem. The RQ POS offers in-built functions such as suggestive selling and compatibility indicators to aid sales staff with offering the best suited add-ons for each customer or upselling relevant products.

RQ retail management integrates with third-party applications such as tax library and automated payment processing systems for seamless workflows, and the system can also be connected with the fulfillment tool Dropship to setup deliveries in-store and ensure customers never leave empty handed. RQ also facilitates inventory tracking and allows businesses to provide self-service catalog browsing of physical and virtual inventory for customers in-store on any tablet or mobile device. Other RQ features include a built-in CRM database, accounting management for tracking purchases and commissions, real-time reporting on every aspect of the business, HR tools for staff scheduling and holiday requests, targeted marketing campaign creation, and more.

RQ Retail Management Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact iQmetrix for pricing information.


RQ Retail Management Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Choose from a range of widgets to create a customized homepage based on business needs
The in-built CRM tool allows users to track customer activity and purchase history
Use RQ to manage employees with shift scheduling, leave requests, availability tracking, and more
Manage inventory and use real-time data on sales trends for stock replenishment
At the POS, RQ can be used to input purchase items and process payments
RQ Retail Management video RQ Retail Management video RQ Retail Management video RQ Retail Management screenshot: Choose from a range of widgets to create a customized homepage based on business needs RQ Retail Management screenshot: The in-built CRM tool allows users to track customer activity and purchase history RQ Retail Management screenshot: Use RQ to manage employees with shift scheduling, leave requests, availability tracking, and more RQ Retail Management screenshot: Manage inventory and use real-time data on sales trends for stock replenishment RQ Retail Management screenshot: At the POS, RQ can be used to input purchase items and process payments

RQ Retail Management Reviews

RQ Retail Management Reviews

Overall rating
4.3
/
5
Excellent
27

Very good
21

Average
3

Poor
2

Terrible
0

Value for Money
4.5
Features
4.4
Ease of Use
4.3
Customer Support
4.2
91% recommended this app
Mary C.

I've been using RQ for many many years now absolutely love how easy it is to use. Great tech...

Best retail software out there hands down!


Adam W.

RQ from iQMetrix - a brief review


Stephanie H.

Con company


Verified Reviewer

Best option available

For the most part things are very good but there are some features that make things harder than they should be, and it seems with every software update we get a new glitch.


Dominic J.

Good Product For Cellular Dealer Channel

Overall great and would recommend to all cellular dealers for each carrier.


Mary C.

I've been using RQ for many many years now absolutely love how easy it is to use. Great tech support

Used Daily for 2+ years
Reviewed on 1/08/2018
Review Source: Capterra

Best retail software out there hands down!

Pros

Easy of use. Navigation, reports, widgets, cash management functions. Everything about rq is just right for retail.

Cons

When they do have a software update it resets all my favorites, my favorite reports and homepage layout. Only thing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Adam W.
Industry: Electrical/Electronic Manufacturing

RQ from iQMetrix - a brief review

Reviewed on 7/08/2014
Review Source: SoftwareAdvice

Pros

The best parts of this software are perhaps not features of the software at all, but rather the support you receive from the company. In email, phone, and online message boards, iQMetrix truly responds to its users and community in a way that goes beyond any expectations. They also hold training events and summits for their community and users to network and discover, which have been instrumental in propelling our knowledge and usage of the software.

The software itself is generally intuitive and easy to use. Its layout makes it very easy for anyone who is new to the program to pick up the methods and perform sales and other basic tasks with little to no training.

The deeper you dig into the program, the more you realize just how comprehensive the power to control everything in the company can be through this single source. The obvious management portions are there for inventory, operations, and finance, but the real gem is the suite of reporting that is baked in to the system. While there is very little you are unable to find using the baked-in reporting, any further reporting can be augmented by exporting these reports to Excel and using your own analytics teams to dive deeper into the data.

For advanced users, there is a business intelligence module that allows intermediate and experienced database users complete freedom to query their database. This provides the ultimate flexibility in building custom reports and allows for the automation and scheduling of reports. The automated reports can setup to email individuals or groups in a variety of formats. The BI module is my favorite part of the software.

Cons

The main gripes I have with the software stem from the clearly underdeveloped sections. While the vast majority of the software works well, there are often very small details that could be implemented that would save vast amounts of time and energy. That being said, the competitors we've used in the past simply do not hold up well, even to the underdeveloped tools in RQ. The vast majority of the software is easy to use and intuitive.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stephanie H.
Industry: Wireless
Company size: 2-10 Employees

Con company

Used Daily for 2+ years
Reviewed on 29/08/2018
Review Source: SoftwareAdvice

Pros

RQ4 on its face is a great POS tool with the one positive that it seemed to provide more detailed reports than most other POS software available.

Cons

RQ4 was constantly doing updates which caused a lot of the functionality of the POS sofware to actually work. The updates created more bugs than what they were supposedly being created to fix. On top of the fact that these "updates" took away useful features most of the time because software writers were listening to "customer advice" and wrote in changes that had illogical practicality for actual end-users. Lastly, my recommendation is to not use this company--go somewhere else. We were a customer for over 7 years and when we had to close our doors, we were told that RQ4's (iQmetrix) contract involved a clause in which they could auto-renew every year--which sounds fine until you learn about the rest of the contract clause...in that if your contract is set for auto-renewal on Dec. 31st, AND you don't cancel within 60 days of your auto-renewal date, say you cancel on Nov. 1st in this scenario, RQ4 is obligating you to pay an entire year of services for the following year! So whatever you do, don't use this company! They operate on criminal contract practices.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer
Industry: Retail
Company size: 201-500 Employees

Best option available

Used Daily for 2+ years
Reviewed on 12/12/2018
Review Source: Capterra

For the most part things are very good but there are some features that make things harder than they should be, and it seems with every software update we get a new glitch.

Pros

RQ does what we need to for our cellular sales company. It houses all of our inventory, sales, goals, commissions, employee reporting, and more.

Cons

It does not preserve historical data or allow you to future date changes such as reconciliation, chargebacks to commissions, etc. The coupons do not have flexibility in how you can offer a promo and they force return when they shouldn't.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Dominic J.
Industry: Retail
Company size: 201-500 Employees

Good Product For Cellular Dealer Channel

Used Daily for 2+ years
Reviewed on 3/10/2019
Review Source: Capterra

Overall great and would recommend to all cellular dealers for each carrier.

Pros

The ease in inputting a sale in the system when scanner and computers are working in sync. The reporting functionality to show how much money the sales rep and the store generated for the sale.

Cons

The slow down periods when multiple people are running reports all at the same time. For instance big holiday shopping times all store locations wouldn't be able to run sales reports.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.7/10
Based on 53 user ratings
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RQ Retail Management Pricing

RQ Retail Management Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact iQmetrix for pricing information.

Contact iQmetrix for pricing information.

Value for Money
4.5/5
Based on 53 user ratings
Compare value for money rating with alternatives
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RQ Retail Management Features

RQ Retail Management Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4.4/5
Based on 53 user ratings
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Categories

Additional information for RQ Retail Management

Additional information for RQ Retail Management

Key features of RQ Retail Management

  • Activity dashboard
  • Audit trail
  • Billable hours tracking
  • Carrier activations
  • Client management
  • Consignments
  • Customer account profiles
  • Customer experience management
  • Electronic payments
  • Employee management
  • Facility scheduling
  • Gift card system
  • HR management
  • Industry specific configuration
  • Intranet compatibility
  • Inventory tracking
  • Invoice management
  • Layaway management
  • Loyalty program support
  • Merchandise planning
  • Multi-channel marketing
  • Online booking integration
  • Ordering automation
  • POS
  • Parts inventory management
  • Performance reports
  • Price management
  • Project time tracking
  • Real time data
  • Real time reporting
  • Retail analytics
  • Retail inventory anagement
  • Returns tracking
  • Sales forecasting
  • Sales trend analysis
  • Third party integration
  • Time off requests
  • Touch screen
  • Transaction monitoring
  • Vacation tracking
  • Visitor targeting
  • Website integration
  • Widgets
  • eCommerce management

Benefits

  • Use RQ’s point of sale ecosystem to manage and process sales from anywhere. The system facilitates wireless sales from a mobile or tablet device so that sales can be made on the shop floor, or connect with hardware for receipt printing or card reading.

  • Manage and track inventory within the RQ Retail Management inventory console. Users can make informed stock replenishment decisions based on concrete data gathered from previous sales and current buying trends.

  • Utilize RQ retail management on tablets or mobile devices so that retail staff can go wireless and serve customers from anywhere on the shop floor.

  • Gain insight into business performance and sales with reporting and analytics on metrics such as sales trends, transaction history, and product forecasts.

  • Integrate with third-party applications for tax management, payment processing, dropship order fulfillment, HR, internal communications, and other processes, with connectors to apps including incomm, Chatterspot, Humanity, Brightstar, and more.

  • RQ Retail Management FAQs

    RQ Retail Management FAQs

    Below are some frequently asked questions for RQ Retail Management.

    Q. What type of pricing plans does RQ Retail Management offer?

    RQ Retail Management offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact iQmetrix for pricing information.

    Q. What are the main features of RQ Retail Management?

    RQ Retail Management offers the following features:

    • Activity dashboard
    • Audit trail
    • Billable hours tracking
    • Carrier activations
    • Client management
    • Consignments
    • Customer account profiles
    • Customer experience management
    • Electronic payments
    • Employee management
    • Facility scheduling
    • Gift card system
    • HR management
    • Industry specific configuration
    • Intranet compatibility
    • Inventory tracking
    • Invoice management
    • Layaway management
    • Loyalty program support
    • Merchandise planning
    • Multi-channel marketing
    • Online booking integration
    • Ordering automation
    • POS
    • Parts inventory management
    • Performance reports
    • Price management
    • Project time tracking
    • Real time data
    • Real time reporting
    • Retail analytics
    • Retail inventory anagement
    • Returns tracking
    • Sales forecasting
    • Sales trend analysis
    • Third party integration
    • Time off requests
    • Touch screen
    • Transaction monitoring
    • Vacation tracking
    • Visitor targeting
    • Website integration
    • Widgets
    • eCommerce management

    Q. Who are the typical users of RQ Retail Management?

    RQ Retail Management has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does RQ Retail Management support?

    RQ Retail Management supports the following languages:

    English

    Q. What type of pricing plans does RQ Retail Management offer?

    RQ Retail Management has the following pricing plans:

    Subscription

    Q. Does RQ Retail Management support mobile devices?

    We do not have any information about what devices RQ Retail Management supports

    Q. What other apps does RQ Retail Management integrate with?

    RQ Retail Management integrates with the following applications:

    Humanity

    Q. What level of support does RQ Retail Management offer?

    RQ Retail Management offers the following support options:

    Phone Support, Online Support, FAQs