Layer Customer Conversation Platform

Layer Customer Conversation Platform

Messaging platform for retail & service industries

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Layer Customer Conversation Platform Overview

Layer Customer Conversation Platform is a cloud-based is a cloud-based messaging solution designed for businesses in the retail and service industries, such as eCommerce, hotels, airlines, and finance. Layer provides users with APIs, SDKs, and UI toolkits to directly integrate rich messaging with their business’ products.

With Layer, users can send text and media messages, including emojis, images, and videos, in direct private group chats. Message delivery can be tracked, and users can see which recipients have opened the message with read receipts. Application-to-user announcements and bots are supported, and can be used to send automated messages. Business processes and workflows can be modeled and delivered as messages within conversations. Native push notifications for Android and iOS ensure that users can stay connected when on the move.

Layer’s conversion design system enables designers to create custom conversion experiences, such as personalized product recommendations, to increase order sizes and up-sell opportunities. Customer conversation records can be mined for insights to personalize and prioritize future interactions. Conversations are synchronized across devices, and reading and sending messages while offline is supported. Availability signals provide insight into who is online, enabling the connection of users in real time.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Layer Customer Conversation Platform Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription

Contact Layer for pricing information.

Layer Customer Conversation Platform Features

  • API
  • Chat
  • Contact History
  • Instant Messaging
  • Third Party Integration
  • Workflow Management

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Customisable Branding
  • Email Integration
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback

Additional information for Layer Customer Conversation Platform

Key features of Layer Customer Conversation Platform

  • APIs, SDKs & UI toolkits
  • Availability indicators
  • Bots & automated messages
  • Business process & workflow modeling
  • Chat history
  • Conversation records
  • Conversation sync across devices
  • Conversion design system
  • Delivery & read receipts
  • Direct messaging
  • Interactive workflows
  • Media messaging
  • Offline support
  • Personalized conversations
  • Personalized recommendations
  • Private group messaging
  • Push notifications
  • Real-time messaging
  • Text messaging
  • Third party integrations

Benefits

  • Layer allows companies to offer their customers a fully-branded, real-time conversation experience.

  • Personalized recommendations can be delivered to customers based on their chat history.

  • Bots can deal with simple inquiries automatically to free up agents for more complex requests or issues, and application-to-user announcements can be used to deliver important messages or updates to customers.

  • Delivery and read receipts allow users to track when messages are received and read, and understand the lifecycle of their messages.

  • With Layer’s SaaS platform, which offers APIs, SDKs, and UI toolkits, users can add rich messaging into their products or applications directly.

  • Layer Customer Conversation Platform FAQs

    Below are some frequently asked questions for Layer Customer Conversation Platform.

    Q. What type of pricing plans does Layer Customer Conversation Platform offer?

    Layer Customer Conversation Platform offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Not Available

    Contact Layer for pricing information.

    Q. What are the main features of Layer Customer Conversation Platform?

    Layer Customer Conversation Platform offers the following features:

    • APIs, SDKs & UI toolkits
    • Availability indicators
    • Bots & automated messages
    • Business process & workflow modeling
    • Chat history
    • Conversation records
    • Conversation sync across devices
    • Conversion design system
    • Delivery & read receipts
    • Direct messaging
    • Interactive workflows
    • Media messaging
    • Offline support
    • Personalized conversations
    • Personalized recommendations
    • Private group messaging
    • Push notifications
    • Real-time messaging
    • Text messaging
    • Third party integrations

    Q. Who are the typical users of Layer Customer Conversation Platform?

    Layer Customer Conversation Platform has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Layer Customer Conversation Platform support?

    Layer Customer Conversation Platform supports the following languages:

    English

    Q. What type of pricing plans does Layer Customer Conversation Platform offer?

    Layer Customer Conversation Platform has the following pricing plans:

    Free, Subscription

    Q. Does Layer Customer Conversation Platform support mobile devices?

    We do not have any information about what devices Layer Customer Conversation Platform supports

    Q. What other apps does Layer Customer Conversation Platform integrate with?

    Layer Customer Conversation Platform integrates with the following applications:

    Salesforce Sales Cloud, Zendesk

    Q. What level of support does Layer Customer Conversation Platform offer?

    Layer Customer Conversation Platform offers the following support options:

    Knowledge Base, Online Support