--- description: Learn how RingCentral Engage Digital can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: RingCentral Engage Digital Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [RingCentral Engage Digital](/software/113275/dimelo-digital) # RingCentral Engage Digital Canonical: https://www.getapp.co.nz/software/113275/dimelo-digital Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/113275/dimelo-digital?page=2) > RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile. It is best suited for companies with a minimum of 100 employees. > > Verdict: Rated **4.8/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of RingCentral Engage Digital Offers a single, unified platform from which users can manage customer inquiries on all social media, web, chat and mobile channels. RingCentral Engage Digital is an omni-digital solution, allowing any digital channel with open APIs to be integrated, including messaging, chat, social apps, email, forum channels etc. CRM integration allows users to aggregate customer interactions and sync ticket information and customer profiles with CRM systems including Salesforce and Microsoft Dynamics. Users can set up their routing rules so that agents receive inquiries automatically based on their particular skills, languages or specialities. Desktop notifications ensure users never miss a message and respond quickly to incoming inquiries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 13 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: RingCentral - **Location**: Belmont, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing Details**: Contact RingCentral for detailed pricing information. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Spanish - **Available Countries**: Canada, Germany, Japan, United Kingdom, United States ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Responses - CRM - Chat/Messaging - Chatbot - Churn Management - Collaboration Tools - Communication Management - Complaint Monitoring - Contact Management - Content Management - Customer Communication - Customer Database - Customer History ## Integrations (21 total) - Avaya Experience Platform - Bazaarvoice - Customer Communities - Dynamics 365 Business Central - Freshservice - Google Analytics 360 - Inbenta - Instagram - JIRA Service Management - Khoros Care - Khoros Communities - Meta for Business - Oracle B2C Service - Oracle CRM On Demand - Pipefy ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Customer Communications Management Software](https://www.getapp.co.nz/directory/1139/customer-communications-management/software) - [Customer Engagement Software](https://www.getapp.co.nz/directory/650/customer-engagement/software) - [Customer Experience Software](https://www.getapp.co.nz/directory/601/customer-experience/software) - [Customer Satisfaction Software](https://www.getapp.co.nz/directory/1029/customer-satisfaction/software) ## Alternatives 1. [Viber](https://www.getapp.co.nz/software/2049588/viber) — 4.4/5 (4058 reviews) 2. [Text Request](https://www.getapp.co.nz/software/2051851/text-request) — 4.6/5 (1193 reviews) 3. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Slack](https://www.getapp.co.nz/software/91563/slack) — 4.7/5 (24046 reviews) 5. [LiveChat](https://www.getapp.co.nz/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "RingCentral is great for Telehealth\!" — 5.0/5 > **Verified Reviewer** | *28 March 2023* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: It allows patients to contact you via phone call or text but uses a different number than your personal number > > **Cons**: Notifications sometimes get lost so I don't see a text for a while. > > Overall my experience has been great ----- ### "Ease of use and top tier service" — 5.0/5 > **Andrew** | *23 March 2026* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: Ease of use. Connection quality. Ease of mobile and desktop seamless use. RC has many tutorials and resources to help keep you up to speed > > **Cons**: Could be more features if you are coming from a more advanced platform but overall RC is top notch and I believe the far superior product > > It was the best option we had for a long time. When we finally switched to vonage and zoom our CSI dropped tremendously. ----- ### "RingCentral Engage Digital" — 3.0/5 > **Jon Jon** | *10 May 2022* | Construction | Recommendation rating: 8.0/10 > > **Pros**: good software for the people who is in this industry > > **Cons**: user interface sometimes lagging during opening og the App > > good software for the people who is in this industry ----- ### "Time Saver and great for Memo Keeping" — 5.0/5 > **Kendall** | *13 January 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: I like that I can use my computer, cellphone or desk phone with the app. The AI features for our notes are great and save so much time\! > > **Cons**: I do not love that it announces that "AI is taking notes" but I understand why it might need to for legal purposes. However, the usual "this call is being recorded for quality assurance purposes" seems to bother people less than the "AI is taking notes" > > Huge time saver with the note taking feature. Great that I can answer calls if I am at the copier or in the kitchen or working the front desk. ----- ### "I can Send Fax \!" — 5.0/5 > **Verified Reviewer** | *25 February 2021* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I can send and receive texts, fax, and call. We can also make team groups that allow us to communicate directly with the team members. If you want to record all your calls for QA purposes you can also do it with this software. The best part is that they have a mobile application. > > **Cons**: IT's a paid software and you can only use this if you have an internet connection. It's kinda pricey too. > > Great, highly recommended if you receive a lot of calls a day. or want someone to man the phone while your office is closed. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/113275/dimelo-digital?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/113275/dimelo-digital) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data