Koomi POS

iPad POS for quick-serve, takeaway & on-the-go customers

4.4 /5 (70 reviews) Write a Review!

Koomi POS Overview

What is Koomi POS?

Koomi POS is a point of sale solution for quick-service and takeaway restaurants which features fully-integrated ordering apps for takeaway and delivery, plus offline access. Koomi POS helps users streamline restaurant operations in the front, in the kitchen, and in the office with a range of features including counter registers, receipt management, rover apps for lineups, sales reports, and more. With applications for food trucks, bakeries, bars, pizzerias, ice cream parlours, franchises, salad bars, and more, Koomi POS supports efficient, quick-service order management.

The Koomi kitchen display ensures orders are received immediately and allows kitchen staff to manage and organize incoming mobile and in-store orders. The Koomi rover display enables users to take orders in lineups and process them directly to the kitchen. Koomi enables users to modify orders as well as print or email receipts and print sales reports. Users can also build their own branded mobile app from which to receive prepaid takeaway orders. Koomi accepts all card types for convenient online payment.

Koomi enables users to track and manage kitchen orders and completed items. Users can close tickets by swiping them off the screen, rearrange tickets by dragging, or even re-open completed tickets. Koomi alerts users to new tickets and allows them to customize how their tickets are printed. Koomi’s admin panel gives users real-time insight into their sales and metrics, and allows users to view and export sales reports for further analysis. The admin panel also enables users to manage menus, items and discounts, and set tax rates and exceptions.

Koomi POS Overview

Pricing

Starting from
US$79.00/month

Pricing options

Free Trial
Subscription
Value for money

Starts at CAD$79 per month.

Contact Koomi for detailed pricing information.


Koomi POS Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English, French

Media

Streamline operations at the register, in the kitchen, and in the office to manage and organize orders in real time
Koomi can be taken in line-ups to speed up the ordering process & can work offline to minimize interruptions
Koomi allows users to take orders quickly with custom apps available for prepay and takeaway
Koomi is specifically made for quick service food & beverage shops to optimize order fulfillment and customer retention during peak rushes periods
Set up and customize menus, categories and promotions
View sales and metrics in real time
Koomi POS video Koomi POS screenshot: Streamline operations at the register, in the kitchen, and in the office to manage and organize orders in real time Koomi POS screenshot: Koomi can be taken in line-ups to speed up the ordering process & can work offline to minimize interruptions Koomi POS screenshot: Koomi allows users to take orders quickly with custom apps available for prepay and takeaway Koomi POS screenshot: Koomi is specifically made for quick service food & beverage shops to optimize order fulfillment and customer retention during peak rushes periods Koomi POS screenshot: Set up and customize menus, categories and promotions Koomi POS screenshot: View sales and metrics in real time

Koomi POS Reviews

Koomi POS Reviews

Overall rating
4.4
/
5
Excellent
43

Very good
19

Average
4

Poor
2

Terrible
2

Value for Money
4.3
Features
4.1
Ease of Use
4.4
Customer Support
4.4
89% recommended this app
Shannon W.

Palm Lane Review

Koomi has been a really, really great tool for Palm Lane. We love how straightforward it is to train staff on. I can't wait to see how we both can grow to better streamline processes in the future.


Jeremy L.

Koomi, the point of sale app that we chose!

We save money, we serve more customers and there's no downtime. The customer service is INCREDIBLE. I don't usually make reviews but Koomi's team is so good that I had to. They are very close to their clientele so I feel safe. Accepting payments is one our core operations and we need perfect execution.


Mackenzie S.

Btter than some, not the best

Account manager is a problem solver, jumps to action. On-boarding was far from what you would expect. I had an hour on the phone to learning back of house. Almost identical to the sales pitch. Once you set it up yourself there is very little beyond that and you have to figured it out on the spot from there. As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software. We were told there is a one time intro for you or staff but we squeezed in a 15 - 20 minute 101 over the phone the day it was set up. I later asked if there is a handbook or sheet I can hand to new staff? No, there isn't. Fortunately, I have a young and patient staff who are doing their best . We had A LOT of problems with the printer, the Koomi router disconnecting, we were told this was exceptional but what it really was was EXTREMELY inconvenient and reflected very badly on us to our customers. Line ups at brunch with a printer system network only printing 6 out of 20 orders to the kitchen. Long waits, wrong orders, scrambles tables. It was a nightmare. My working hours are 6 am to 6 pm most days (with an admin day once a week) and my liaison at Koomi works from 9 - 5, Monday to friday. I am only able to address this during my "off" hours after work and this led back and forth phone calls and emails and this was not the "support" I expected. Worst was my staff were extremely frustrated and I wish I could have been assisted them with more info.


Ty J.

Great Decision

This was great with all the reports available that my accountant had access to. It took a lot of time and effort out of the equation and made it easier when tax season was around. Overall it helped to determine what was selling best and how better to manage my business


Andi L.

Perfect POS for a fast paced industry

Before Koomi we did not have any POS system in place. We looked at every available system and Koomi is by far the best in the market. The platform is super easy to use. Staff need very little training to use this POS. Recently we started using Koomi in conjunction with Clover and the experience has been fantastic.


Shannon W.
Industry: Hospitality
Company size: 501-1,000 Employees

Palm Lane Review

Used Daily for 1+ year
Reviewed on 18/11/2018
Review Source: Capterra

Koomi has been a really, really great tool for Palm Lane. We love how straightforward it is to train staff on. I can't wait to see how we both can grow to better streamline processes in the future.

Pros

It's super simple to teach, easy to use and straightforward. Having the iPad setup is a simple tool for our business to use. I also love the app integration and hope that as our business grows, the Koomi Palm Lane app will become the most used app for guest's to use.

Cons

I do have a few wishlist items: the ability to "out of stock" items via the app directly, breaking down menu screens so that if we click on a salad it then leads to Protein Options, Salad Dressing Options, etc. (currently it's one giant list that you scroll through), for the Dine-In option via the App, the ability for the guest to choose a table number, some more analytics at the end of the day (better breakdown of "for here" or "to go" processed orders rather than scrolling through the master report).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jeremy L.
Industry: Retail
Company size: 11-50 Employees

Koomi, the point of sale app that we chose!

Used Daily for 2+ years
Reviewed on 4/09/2020
Review Source: Capterra

We save money, we serve more customers and there's no downtime. The customer service is INCREDIBLE. I don't usually make reviews but Koomi's team is so good that I had to. They are very close to their clientele so I feel safe. Accepting payments is one our core operations and we need perfect execution.

Pros

Koomi is very easy to use. It was very easy to integrate it with Leaves House's team and with our the other softwares and hardwares that we were using. It also works with the SRM (Quebec). Its simplicity helps us to serve the clientèle better and spend less energy on staff training .

Cons

I think there could be some improvements on the analytics side. Having said that, Koomi is very close to their users, their team listens and they are working on that.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mackenzie S.
Industry: Food & Beverages
Company size: 2-10 Employees

Btter than some, not the best

Used Daily for 6-12 months
Reviewed on 24/06/2019
Review Source: Capterra

Account manager is a problem solver, jumps to action. On-boarding was far from what you would expect. I had an hour on the phone to learning back of house. Almost identical to the sales pitch. Once you set it up yourself there is very little beyond that and you have to figured it out on the spot from there. As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software. We were told there is a one time intro for you or staff but we squeezed in a 15 - 20 minute 101 over the phone the day it was set up. I later asked if there is a handbook or sheet I can hand to new staff? No, there isn't. Fortunately, I have a young and patient staff who are doing their best . We had A LOT of problems with the printer, the Koomi router disconnecting, we were told this was exceptional but what it really was was EXTREMELY inconvenient and reflected very badly on us to our customers. Line ups at brunch with a printer system network only printing 6 out of 20 orders to the kitchen. Long waits, wrong orders, scrambles tables. It was a nightmare. My working hours are 6 am to 6 pm most days (with an admin day once a week) and my liaison at Koomi works from 9 - 5, Monday to friday. I am only able to address this during my "off" hours after work and this led back and forth phone calls and emails and this was not the "support" I expected. Worst was my staff were extremely frustrated and I wish I could have been assisted them with more info.

Pros

This product was an a significant upgrade from the original POS we inherited with the purchase of our business. I appreciate being able to see detailed and itemized reports. This data has saved me time since I not longer have to input sales analysis stats. I also appreciate it's "real time" updates from the dash board to the master Koomi.

Cons

I did not find it seamless or the design as intuitive as square or cluster ( which each have their own pros and cons). Visually the lay out of the items in each category does not mach our needs and the lack of any color doesn't allow for easy menu scrolling. There are a lot of little details that are not very well thought out ex. Customer orders a coffee and a sandwich. We process it as for here - it prints in the kitchen. Moments later the customer decided to take it with them or add another item, it is then reprocessed and re printed to the kitchen. This can cause the kitchen to be wasting food. Also, no split bills option is a constant issue for us. All updates made on dashboard have to apply to your restaurant and your app. You are essentially giving your online customers the same access as you would in house staff BUT it's not obvious if you're not a familiar user and how to use each option isn't clear.
Example: We sell a sandwich, when you have to option to make it a combo for a set price. My in house staff will highlight the sandwich (10), then select "combo"(4.75) from the sandwiches options. Then are the specifics of that combo soup (0), salad (0), tea(0), type of tea (0), coffee (0). So sandwich combo = 14.75$
If they use the app they can select sandwich (10), then they are not obligated to select make it a combo before that can select soup(0) , salad (0), coffee (0), or tea (0). So they can select sandwich (10) + Soup (0)+tea(0) = 10$

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Ty J.
Industry: Food & Beverages
Company size: 2-10 Employees

Great Decision

Used Daily for 1+ year
Reviewed on 19/08/2020
Review Source: Capterra

This was great with all the reports available that my accountant had access to. It took a lot of time and effort out of the equation and made it easier when tax season was around. Overall it helped to determine what was selling best and how better to manage my business

Pros

The ease of implementation was really important since I started the business by myself and needed something that was going to be very user friendly. Also the layout was very functional and helped to make check out and taking orders very easy.

Cons

There were some issues with keeping orders open and adding items - however this bug was fixed through an update

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Andi L.
Industry: Food & Beverages
Company size: 11-50 Employees

Perfect POS for a fast paced industry

Used Daily for 2+ years
Reviewed on 12/11/2019
Review Source: Capterra

Before Koomi we did not have any POS system in place. We looked at every available system and Koomi is by far the best in the market. The platform is super easy to use. Staff need very little training to use this POS. Recently we started using Koomi in conjunction with Clover and the experience has been fantastic.

Pros

Koomi is always innovating and updating their process to make sure we are getting the best user experience. They always listen to our feedback and have incredible customer support. The platform itself is very user friendly and can accommodate all types of different service options.

Cons

The only issues we've ever had with Koomi are the result of the internet speed / consistency. Customer support always helps target the issue and get us back online asap.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.7/10
Based on 70 user ratings
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Koomi POS Pricing

Koomi POS Pricing

Starting from
US$79.00/month
Free Trial
Subscription
Value for money

Starts at CAD$79 per month.

Contact Koomi for detailed pricing information.

Starts at CAD$79 per month.

Contact Koomi for detailed pricing information.

Value for Money
4.3/5
Based on 70 user ratings
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Koomi POS Features

Koomi POS Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4.1/5
Based on 70 user ratings
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Categories

Additional information for Koomi POS

Additional information for Koomi POS

Key features of Koomi POS

  • Access control
  • Activity dashboard
  • Audible alerts for new tickets
  • Branded mobile app
  • Cash drawer management
  • Completed item tracking
  • Credit card processing
  • Customer management
  • Customizable categories
  • Customizable menus
  • Customizable promotions
  • Customizable tickets
  • Data visualization
  • Discount management
  • Franchise management
  • Offline access
  • Online ordering
  • Order modification
  • Printed & email receipts
  • Production management
  • Quick-service management
  • Real-time data
  • Sales performance monitoring
  • Sales reports
  • Square for Restaurants integration
  • Tax rate setting
  • Ticket management & organization

Benefits

  • Koomi combines a POS system and an integrated mobile ordering app to serve customers faster and prevent customer loss. It also integrates directly with Uber Eats mobile ordering app to accept more orders and streamline operations.

  • Fill and complete orders in real time at the counter, manage and organize them with a ticketless system in the kitchen, and manage it all in real-time online from the office.

  • Users can brand their own mobile app with the Koomi+ app for prepaid takeaway orders and use counter registers to send orders to their kitchen apps with rover units also available to take orders in long lineups or table-side.

  • Manage and organize orders in the kitchen with the ability to close, re-open, track, and rearrange orders in Koomi's ticketless system.

  • View sales metrics in real-time, manage & edit menu items and discounts, view and export sales reports, and more all from the Koomi admin panel.

  • Koomi POS FAQs

    Koomi POS FAQs

    Below are some frequently asked questions for Koomi POS.

    Q. What type of pricing plans does Koomi POS offer?

    Koomi POS offers the following pricing plans:

    Starting from: US$79.00/month

    Pricing model: Subscription

    Free Trial: Available

    Starts at CAD$79 per month. Contact Koomi for detailed pricing information.

    Q. What are the main features of Koomi POS?

    Koomi POS offers the following features:

    • Access control
    • Activity dashboard
    • Audible alerts for new tickets
    • Branded mobile app
    • Cash drawer management
    • Completed item tracking
    • Credit card processing
    • Customer management
    • Customizable categories
    • Customizable menus
    • Customizable promotions
    • Customizable tickets
    • Data visualization
    • Discount management
    • Franchise management
    • Offline access
    • Online ordering
    • Order modification
    • Printed & email receipts
    • Production management
    • Quick-service management
    • Real-time data
    • Sales performance monitoring
    • Sales reports
    • Square for Restaurants integration
    • Tax rate setting
    • Ticket management & organization

    Q. Who are the typical users of Koomi POS?

    Koomi POS has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Koomi POS support?

    Koomi POS supports the following languages:

    English, French

    Q. What type of pricing plans does Koomi POS offer?

    Koomi POS has the following pricing plans:

    Subscription

    Q. Does Koomi POS support mobile devices?

    Koomi POS supports the following devices:

    iPad

    Q. What other apps does Koomi POS integrate with?

    Koomi POS integrates with the following applications:

    7shifts, 7shifts, Fiserv, PayJunction, QuickBooks Online, Square for Restaurants

    Q. What level of support does Koomi POS offer?

    Koomi POS offers the following support options:

    Phone Support, Online Support, Video Tutorials