Alloy Navigator Overview

What is Alloy Navigator?

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.

Covering several IT disciplines ranging from Help Desk, Inventory and Knowledge Base Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

Alloy Navigator Overview

Pricing

Starting from
US$19.00/month

Pricing options

Free Trial
One Time License
Free
Subscription
Value for money

We have 3 flexible pricing options to choose from:

Explorer:
for small teams of 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!

Express:
for medium-sized teams of 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!

Enterprise:
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!


Alloy Navigator Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Chinese (Traditional), English, French, German and 4 others, Italian, Portuguese, Russian, Spanish

Media

Real-time Analytics
Graphical Relationships
Seamless Communication
Vibrant Knowledge
Self-Service Solutions
Alloy Navigator screenshot: Real-time Analytics Alloy Navigator screenshot: Graphical Relationships Alloy Navigator screenshot: Seamless Communication Alloy Navigator screenshot: Vibrant Knowledge Alloy Navigator screenshot: Self-Service Solutions

Alloy Navigator Reviews

Alloy Navigator Reviews

Overall rating
4.5
/
5
Excellent
23

Very good
20

Average
0

Poor
0

Terrible
0

Value for Money
4.4
Features
4.4
Ease of Use
4.1
Customer Support
4.7
100% recommended this app
Jeff W.

If keeping track of everything is what you want, this product is for you! And I mean...

Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.


Jörg M.

Alloy Navigator - our daily help - thank you!

We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland).
We have been using Alloy Navigator as a ticketing system (incident, service request) for many years.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator.
We are currently introducing the use of Alloy Navigator's project management and are learning to work with it.


Vitaliy E.

Has good potential

My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.


Eric O.

Alloy does the job

The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.


Marshall M.

Great Support and Inventory Management Software

Alloy keeps our technology department on task, and gives our company's users an easy way to ask for help in solving their issues. The software is near limitless in what you can do with it thanks to the scripting and automation it provides. The automation also helps us manage our inventory, by keeping up with computers and hardware in stock, on loan, etc. We send emails to users to remind them to return hardware they've borrowed, and we've created a process that will create a ticket if our stock of hardware or computers starts getting low. Monthly tasks such as access reviews and computer updates are tracked using tickets that are automatically created. This software is highly customizable, provided you've got the knowledge and imagination to write the scripts and workflow.


Jeff W.
Industry: Printing
Company size: 51-200 Employees

If keeping track of everything is what you want, this product is for you! And I mean everything!

Used Daily for 2+ years
Reviewed on 21/07/2018
Review Source: Capterra

Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

Pros

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

Cons

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jörg M.
Industry: Education Management
Company size: 1,001-5,000 Employees

Alloy Navigator - our daily help - thank you!

Used Daily for 2+ years
Reviewed on 17/08/2020
Review Source: Capterra

We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland).
We have been using Alloy Navigator as a ticketing system (incident, service request) for many years.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator.
We are currently introducing the use of Alloy Navigator's project management and are learning to work with it.

Pros

All of our Service Requests, Incidents, Announcements and instructions for inquiries are centralized and can be linked as required.
The purchasements of hardware, software and services can be managed centrally. If necessary, different permits can be configured as a condition prior to purchasements.
Sub-tasks of Service Requests, incidents or projects can be managed clearly.
If you want, adjustments to workflows, masks, etc. can also be made.
Alloy Navigator's webinterface is very good, most or almost all of the work can be done in the web browser. This is really fantastic!

Cons

Alloy Navigator is very good software. I can't find anything that we can call a disadvantage.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Vitaliy E.
Industry: Law Practice
Company size: 201-500 Employees

Has good potential

Used Daily for 6-12 months
Reviewed on 1/02/2019
Review Source: Capterra

My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.

Pros

What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.

Cons

The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.

Response from Alloy Software

Thanks for taking the time to review our product!

Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt!

Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with.

We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it!

Thanks for being part of the Alloy Software family!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Eric O.
Company size: 1,001-5,000 Employees

Alloy does the job

Used Daily for 1+ year
Reviewed on 30/07/2018
Review Source: Capterra

The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Pros

- Alloy user portal and technician portals are easy to use
- Runs quickly and smoothly
- Easy to import users from AD
- Email integration for alerts on new tickets and updates on existing tickets
- Training that Alloy offers is well thought out and contains tons of information.

Cons

- Customer Support can take 1-3 days to get back to you
- The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
- If you want custom features added it is going to cost a decent chunk of money.

Response from Alloy Software

Thanks for providing a review! We're happy you enjoy using our solution!

I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one.

For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base.

The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help.

Please reach out to us if you need anything and thank you for using our solution!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Marshall M.
Industry: Financial Services
Company size: 201-500 Employees

Great Support and Inventory Management Software

Used Daily for 2+ years
Reviewed on 29/11/2018
Review Source: Capterra

Alloy keeps our technology department on task, and gives our company's users an easy way to ask for help in solving their issues. The software is near limitless in what you can do with it thanks to the scripting and automation it provides. The automation also helps us manage our inventory, by keeping up with computers and hardware in stock, on loan, etc. We send emails to users to remind them to return hardware they've borrowed, and we've created a process that will create a ticket if our stock of hardware or computers starts getting low. Monthly tasks such as access reviews and computer updates are tracked using tickets that are automatically created. This software is highly customizable, provided you've got the knowledge and imagination to write the scripts and workflow.

Pros

Our favorite part about the Alloy software is the scripting and automation it provides. You can have it create tickets or work orders automatically when certain conditions are met, such as a ticket to order more computers when stock is running low.

Cons

The scripting is a bit hard to understand if you don't come from a SQL background. However, Alloy's support team is excellent and has been able to help with every issue we've given them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.9/10
Based on 43 user ratings
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Alloy Navigator Pricing

Alloy Navigator Pricing

Starting from
US$19.00/month
Free Trial
One Time License
Free
Subscription
Value for money

We have 3 flexible pricing options to choose from:

Explorer:
for small teams of 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!

Express:
for medium-sized teams of 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!

Enterprise:
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!

We have 3 flexible pricing options to choose from:

Explorer:
for small teams of 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!

Express:
for medium-sized teams of 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!

Enterprise:
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!

Value for Money
4.4/5
Based on 43 user ratings
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Alloy Navigator Features

Alloy Navigator Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualisation
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4.4/5
Based on 43 user ratings
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Categories

Additional information for Alloy Navigator

Additional information for Alloy Navigator

Benefits

• Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers.

• Achieve complete IT operational awareness with auto-intelligent data links that ensure you recognize important relationships within your information.

• One-click audit your entire network, conquer the asset life cycle, inventory with our bar code scanner, and ensure compliance with best-in-class software licensing tools.

• Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it.

• Achieve unprecedented insight with customizable, schedulable reports, tailor-able end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.

Alloy Navigator FAQs

Alloy Navigator FAQs

Below are some frequently asked questions for Alloy Navigator.

Q. What type of pricing plans does Alloy Navigator offer?

Alloy Navigator offers the following pricing plans:

Starting from: US$19.00/month

Pricing model: One Time License, Free, Subscription

Free Trial: Available

We have 3 flexible pricing options to choose from: Explorer: for small teams of 1-3 technicians $19/tech/month, 14¢/computer/month with unlimited requesters! Express: for medium-sized teams of 4+ technicians $49/tech/month, 14¢/computer/month with unlimited requesters! Enterprise: for large organizations $79/tech/month, 14¢/computer/month with unlimited requesters!

Q. What are the main features of Alloy Navigator?

We do not have any information about Alloy Navigator features

Q. Who are the typical users of Alloy Navigator?

Alloy Navigator has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Alloy Navigator support?

Alloy Navigator supports the following languages:

Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Portuguese, Russian, Spanish

Q. What type of pricing plans does Alloy Navigator offer?

Alloy Navigator has the following pricing plans:

One Time License, Free, Subscription

Q. Does Alloy Navigator support mobile devices?

Alloy Navigator supports the following devices:

Android, iPhone, iPad

Q. What other apps does Alloy Navigator integrate with?

Alloy Navigator integrates with the following applications:

GoToAssist, Google Calendar, LogMeIn Rescue, Microsoft 365, Microsoft Excel, Microsoft Outlook, Microsoft Word, Slack, TeamViewer, Twitter

Q. What level of support does Alloy Navigator offer?

Alloy Navigator offers the following support options:

Phone Support, Online Support, Forum, Knowledge Base, FAQs