About Lucky Orange
Lucky Orange is an all-in-one conversion optimization suite for businesses of all types and sizes that helps website owners understand the reasons why some visitors aren’t converting. Users can see everything a customer does on the website through dynamic heatmaps and visitor recordings, and identify drop-offs in the conversion process using conversion funnels, form analytics, and polls.
Real-time dashboard analytics enable website owners to see exactly how many people are visiting their site at any moment, and how they arrived there. Users can compare historical statistics and view which keywords, locations, languages, referrers, tweets, and more are driving traffic as well as specific behaviors on the site, and filter through them using behavior tags. Automatic visitor recordings enable users to watch every click, scroll, or move a customer makes to find out exactly how people are using the website. Dynamic heatmaps can be watched in real time as visitors switch pages, click and scroll, toggle menus, open popups, and more. Form analytics help identify problem areas on forms by generating reports on abandonment, time to start, field time, average order and repeated fields.
Lucky Orange's conversion funnels allow users to see at which point customers abandon a process such as ‘creating an account’ or ‘checking out’ in order to identify the pain points. Fully responsive chat methods enable users to communicate with their customers directly through the website. Chat features include canned responses, operator transfers, co-browsing, typing preview, and a custom data API that allows users to view information on who the visitor they are speaking with. All chat widgets can be customized to match the website’s look and feel.
Key benefits of Lucky Orange
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Reviews
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Value - Lots of features
Reviewed on 30/03/2022
Pros
The software is easy to setup and provides instant value. The heat maps and chat are incredible and the ability to watch users on your site helps you quickly determine what's wrong with your content/call to action.
Cons
The new interface needs email reporting, no other complaints.
Response from Lucky Orange
It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don't hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Justin from Lucky Orange
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
A range of useful optimization tools to help understand your customers better!
Reviewed on 23/04/2019
After using HotJar from the beginning of time, I recently stumbled upon LuckyOrange and helped my...
After using HotJar from the beginning of time, I recently stumbled upon LuckyOrange and helped my organization implement its' use immediately.
I enjoy learning and recording how our users interact with our website. LuckyOrange has opened my eyes to so many things that I didn't know about. In my opinion, LuckyOrange is the best tool out there for Quantitive research.
Pros
1) Set-up & Website Impact: LuckyOrange takes less than 10 minutes to set up and the best part is - It doesn't affect the speed of my site at all! I try my best to keep my site's loading speed under 3 seconds (for various reasons), so this is one of the many reasons why I choose to use LuckyOrange.
2) RealTime Tracking: LuckyOrange lets you see who's on your website and through which channel they found you.
3) Session Recordings: LuckyOrange makes recordings of your visitors' sessions. These recordings will provide you with a detailed playback of how people use and interact with your website. This feature helps me spot all aspects that are killing my conversions.
4) Data Interpretation: The analytical data and statistical reports that LuckOrange gives you is easy to understand and study.
5) Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.
6) Identifying Abandonment: Conversion Funnels help you study the flow of your user navigation, ultimately helping you identify and solve abandonment issues.
7) Form Optimization: Form Analytics help you zero in on which part of your forms need to be optimized.
8) Chat Option: I already have a different chat client that I am currently using. However, for people who don't, LuckOrange gives you the ability to speak directly to your client in order to guide them through the conversion process, if necessary.
Cons
1) Redundant or Unnecessary Recordings: It would be nice if LuckOrange can allow you to delete unnecessary recordings.
2) New Tabs: It would be more convenient if new recordings open in a new tab.
- Industry: Packaging & Containers
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Works as it's meant to
Reviewed on 24/06/2022
The software itself works well, but the integration is not user-friendly.
The software itself works well, but the integration is not user-friendly.
Pros
I really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting.
Cons
We were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought.
Response from Lucky Orange
Thanks for taking the time to leave your feedback, Jill. Our support team will like to investigate more about your CRM connection issues. At your earliest convenience, send an email to [email protected] to get the conversation started. I look forward to hearing from you soon.
Best Regards - Bradley from Lucky Orange
- Industry: Publishing
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Wish I understood it better...
Reviewed on 10/08/2023
Frustrating.
Frustrating.
Pros
This data is surely helpful -- it's just difficult for someone to ramp up to really understanding it enough to unpack the data and employ it. Right now, all I see is what page people visit most. Well, okay, but Shopify tells me that, too. Really would help if there was an onboarding video of about 2-3 minutes that explains how to best use Lucky Orange and deploy the data for improved customer experiences.
Cons
See above: Opaque. Hard to understand how it's actually helpful in a GRANULAR way. Not just the 30,000 foot viewpoint.
Response from Lucky Orange
Hi Sibella - We're sorry to hear you had a tough time figuring out how to use Lucky Orange, but we can help with that! We offer a free 15-minute onboarding call to all of our customers to help you get the most value out of Lucky Orange. And since you're on Shopify, our support team can show you some unique ways you can see your Shopify data within Lucky Orange. You can book your onboarding call through this link https://calendly.com/lucky_orange_onboarding/15-minutes-new. We also have an overview video of Lucky Orange that you might find helpful, too: https://help-preview.luckyorange.com/article/260-lucky-orange-overview-video
- Bradley with Lucky Orange
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Product! Heat-mapping made easy : )
Reviewed on 12/02/2023
The overall experience has been excellent! It's my go-to tool for exploratory & investigation...
The overall experience has been excellent! It's my go-to tool for exploratory & investigation analysis for our website. It helps me immensely in making data-driven decisions daily.
Pros
In one word: EVERYTHING! Great product, easy to operate, easy setup & impressive visualization capabilities!
Cons
Back-tracking of data for heat mapping is only possible for 60 days!
Reasons for Switching to Lucky Orange
Pricing majorly & associated capabilities.Response from Lucky Orange
Thank you for your positive review of Lucky Orange, Amit! We're thrilled to hear that you find our tool great, easy to operate, and are impressed by Lucky Orange's visualization capabilities. We appreciate your support and look forward to continuing to serve you and your business. Thank you for choosing Lucky Orange, and we're here should you need any help!
Cheers - Bradley from Lucky Orange
Lucky Orange FAQs
Below are some frequently asked questions for Lucky Orange.Q. What type of pricing plans does Lucky Orange offer?
Lucky Orange offers the following pricing plans:
- Starting from: US$39.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
All plans include unlimited team members. Free Plan: $0 per month | Build: $39 per month | Grow: $79 per month | Expand: $179 per month | Scale: $749 per month | Enterprise: Contact Lucky Orange | Get 20% off with an annual plan
Q. Who are the typical users of Lucky Orange?
Lucky Orange has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Lucky Orange support?
Lucky Orange supports the following languages:
English
Q. Does Lucky Orange support mobile devices?
Lucky Orange supports the following devices:
Q. What other apps does Lucky Orange integrate with?
Lucky Orange integrates with the following applications:
BigCommerce, Google Analytics 360, Google Optimize, Google Optimize 360, HubSpot CRM, Shopify, Shopify Plus, WordPress
Q. What level of support does Lucky Orange offer?
Lucky Orange offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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