SuiteCRM
About SuiteCRM
SuiteCRM is an open source, modular CRM that can be configured for sales, marketing, IT or service departments in any industry, in businesses of any size. With the aim of helping businesses to boost conversions, increase sales, streamline business workflows, and improve the customer experience, SuiteCRM provides users with actionable insight into customer behavior, leads, accounts, and more. The open source format of SuiteCRM means that users can scale the application and customize modules and features to meet their business needs.
For sales and marketing teams, SuiteCRM can be used to get a clear overview of leads and opportunities through customizable and categorizable leads lists from which users can access all relevant lead information. The lead management tools within SuiteCRM facilitate the tracking of visitor activity, opened and closed opportunities, and sales funnels, in order to ensure that no opportunities are missed. Actions such as emails, follow-ups, delivery of marketing content, lead assignment, and more can be automated by creating custom business logic workflows which determine if action needs to be taken based on customer action or inaction.
Service teams can benefit from SuiteCRM’s case management, communications, and self service tools, to create an enhanced customer support experience. The cases module can be used to manage customer support requests and queries and users can log all client interactions, view contact history, incorporate template responses, and more. SuiteCRM also facilitates the creation of a knowledge base and client portal for customer self-service, so that employees have more time to spend on other tasks.
Key benefits of SuiteCRM
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Alternatives
Zoho CRM
HubSpot CRM
Salesforce Sales Cloud
Vtiger CRM
Reviews
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- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple and Effective
Reviewed on 4/09/2019
We work everyday with the CRM (I can't imagine to work without) all the departments: Sales -...
We work everyday with the CRM (I can't imagine to work without) all the departments: Sales - Customer Care - Administration find their info and help to keep the data up to date.
Collecting data a tacking activities help us to create a richer and richer database.
Pros
It's easy to use and to customize. We've adapted to some of our internal processes and at the same time we adapted some processes to the SuiteCRM way.
Has a a lot of features and some new one are released frequently enough.
As an Open Source project is easy to integrate with other platform.
Ii love the "no license" approach because I can't think of a CRM solution not to be used by all the peopple in a company.
Cons
Community support is not always very quick, but is part of the game.
Some integrations (Google calendar) are still not completely working well.
Reasons for Choosing SuiteCRM
SugarCRM started to offer licences based packages and reduce the Community Edition supportSwitched From
SugarCRMReasons for Switching to SuiteCRM
open source solution and no licences- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Good option for basic CRM capabilities
Reviewed on 23/05/2024
Pros
SuiteCRM is low cost and provides some features that are helpful. This CRM has features like campaigns and the flexibility to modify or add other features.
Cons
It is very limited out of the box on what can be done. The Automation engine is very limited and can be hard to use. We have found that it is hard to use at times.
Alternatives Considered
HubSpot CRMSwitched From
SugarCRMReasons for Switching to SuiteCRM
Cost was the biggest factor and the features that were provided.- Industry: Public Safety
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
About What You'd Expect From A Free CRM
Reviewed on 16/02/2019
I am the admin of Suite CRM for my work place. Our sales team uses this platform to track leads,...
I am the admin of Suite CRM for my work place. Our sales team uses this platform to track leads, opportunities, and to generate quotes and invoices. We have imported our part numbers from Excel. It has allowed us to add custom fields and also allowed us to create custom pdf templates for the quotes. We use Suite CRM every day. We like that it is free and that we can host it in house as opposed to in the cloud. Overall it is easy to use, but not a perfect solution. Only certain fields can be flex related to other fields in other modules, so sometimes certain custom fields do not auto-populate. It does have nice in depth reporting and searching functionality. It has a lot of flexibility to make it work for your own unique business needs. The biggest draw back is lack of support and a ton of bugs in the code of both Suite CRM and the optional modules. A lot of time is spent debugging the platform and we are not programmers so sometimes fixing one bug leads to other bugs or can quickly cripple the system leaving it down for hours while we try to solve the bugs. Because it is such an important part of each call our sales team takes, it is a big deal when the system goes down. Because my main job function is not maintaining the CRM, it also means taking time away from other projects. Overall though; what do you expect for free? We are still satisfied and have been using Suite for several years now because it is free and full of flexible functionalities.
Pros
It's Free
Able To Host It On Your Own Server Instead of In The Cloud
It's Simple To Use
Ability To Create Your Own Modules
Lots Of Other Modules Are Available For Free or Paid In The Community
These Modules Allow You To Do Just About Anything With This CRM
Cons
Their Support Is Not Very Good - I Have Posted In Their Forums Seeking Support And Never Heard Back
They Don't Provide Phone Support For The Free Version
There Are A Lot Of Bugs In The Code
Sometimes Updates Fix One Bug and Break Another
You Have To Know Code To Fix All These Bugs
If You Don't Know What You're Doing You Can Mess Up The Code and Cripple The System
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Drop in Replacement for Similar CRMs with Both Open Source and SaaS Versions
Reviewed on 13/12/2019
Contact management, email marketing, calendaring, and integrated phone call followup.
Contact management, email marketing, calendaring, and integrated phone call followup.
Pros
Without going feature by feature I think it's fair to say SuiteCRM is a drop-in replacement for popular open source and SaaS CRM (customer relationship management) applications. I use the open source community version on an in-house server for internal operations. I've also set it up for a young non-profit organization to manage constituent, board and funder relationships. The software is popular enough that it is included in the group of softwares that can be automatically installed on a hosting account. I'm happy that the developers update it on a regular schedule as well as pay close attention to bugs that crop up.
Cons
SuiteCRM is not as polished or aesthetically pleasing as some of the others in this space. Feature for feature it's a good alternative but many of the features either lack intuitiveness or depth or ease of use. They feel rushed and would do better with maturation.
Reasons for Choosing SuiteCRM
Very similar to vTiger but open source version is updated more frequently.Switched From
Vtiger CRMReasons for Switching to SuiteCRM
Open source. Can install on own server. Has SaaS option in addition to self-serve. Free community edition.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
SuiteCRM flexible and dependable CRM
Reviewed on 6/02/2020
We use SuiteCRM as the central repository for Customer Care. We keep track of all contacts we have...
We use SuiteCRM as the central repository for Customer Care. We keep track of all contacts we have with them, planned and complete. This is an essential hub for our team to make sure that any contacts with customers are well-informed, including the latest communications that have happened. Emails flow into and out of SuiteCRM, so those streams are included, along with the Calls, Tasks, Campaigns, etc. SuiteCRM also connects with our sales automation platform (Act-On) so that leads can be followed up on, making the Customer Journey visible within one place.
Pros
SuiteCRM allows us to add custom fields and change practically every screen and view, as well as data exports. This is critical as we refine our processes and change direction, we are able to reflect those changes in the CRM that we are using. Because of its Open Source foundation, we can change things pretty deeply, if we choose to.
Cons
There are sometimes slowdowns that make for a bit of "click and wait" syndrome. These have usually resolved themselves; in some cases we've had to have our sysadmin dig in and adjust some things to speed it back up.
SuiteCRM FAQs
Below are some frequently asked questions for SuiteCRM.Q. What type of pricing plans does SuiteCRM offer?
SuiteCRM offers the following pricing plans:
- Pricing model: Free Version
- Free Trial: Available
SuiteCRM is an open source solution and is free to download.
Q. Who are the typical users of SuiteCRM?
SuiteCRM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SuiteCRM support?
SuiteCRM supports the following languages:
Chinese, Dutch, English, French, German, Indonesian, Italian, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish
Q. Does SuiteCRM support mobile devices?
SuiteCRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SuiteCRM integrate with?
SuiteCRM integrates with the following applications:
Google Maps, Joomla, Mailchimp, Microsoft Outlook, Salesforce Sales Cloud, WordPress
Q. What level of support does SuiteCRM offer?
SuiteCRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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