Clearstream

Clearstream

Online text messaging software for businesses & non-profits

4.8/5 (170 reviews)

Clearstream Overview

What is Clearstream?

Clearstream is a complete communication tool and texting platform built for small businesses, non-profits and brands in the U.S., to help them more effectively communicate with their members, customers, volunteers, visitors, and staff.

Send or schedule messages to subscribers and create keywords and website forms so customers/members can join lists. See where new subscribers are coming from, capture data, and organize them into groups. Track metrics such as link clicks, opt-ins, opt-outs, delivery rates and message replies in real-time. Manage and respond to incoming messages from subscribers.

Clearstream Overview

Pricing

Starting from
US$29.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Forever Free Plan
1 keyword and 25 messages / mo

$29 Per Month
1,000 message credits / mo
3 keywords

$49 Per Month
2,000 message credits / mo
4 keywords

$99 Per Month
5,000 message credits / mo
5 keywords


Clearstream Features

Devices
Business size
S M L
Markets
Canada, United States
Supported Languages
English

Screenshots

Clearstream screenshot: Dashboard
Clearstream screenshot: Dashboard

Clearstream Reviews

Clearstream Reviews

Overall rating
4.8
/
5
Excellent
142

Very good
28

Average
0

Poor
0

Terrible
0

Value for Money
4.6
Features
4.6
Ease of Use
4.7
Customer Support
4.9
100% recommended this app
Jeff R.

Does exactly what I need it to do in a simple, very fast way.

Instant communication and increased sales.


Misty N.

Great System!

Great and easy to use!


Jason B.

Clearstream at our church

Clearstream has been great. Onboarding subscribers has been easy, we’ve been able to have multiple admins manage their respective lists and reach our people.


Nicole T.

It works but more cons than pros


Dan S.

Great option for text message communications connected to PCO


Jeff R.

Does exactly what I need it to do in a simple, very fast way.

Used Weekly for 2+ years
Reviewed on 12/10/2017
Review Source: Capterra

Instant communication and increased sales.

Pros

Running a coffee truck I need to bypass HR and speak straight to potential buyers in office buildings and areas we visit. Social media is great but has very little organic reach, so, I set up customized keywords for places I visit often, letting my customers opt into places they want to be notified about and it's as simple as sending a text straight to their cell phone. Clearstream is fast, robust, and I do everything from my cell phone with their mobile app. Their support is almost instant so if I ever hit any roadblocks it's immediately taken care of. Seriously consider them for mass communication needs, I think you'll be very happy.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Misty N.
Industry: Religious Institutions
Company size: 2-10 Employees

Great System!

Used Weekly for 1-5 months
Reviewed on 21/03/2020
Review Source: Capterra

Great and easy to use!

Pros

Very user friendly, training classes helpful, texts send at the time the are supposed to, easy to pair with planning center

Cons

Have to use the training materials in order to fully understand the site

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jason B.
Industry: Religious Institutions
Company size: 13-50 Employees

Clearstream at our church

Used Daily for 1-5 months
Reviewed on 14/04/2020
Review Source: Capterra

Clearstream has been great. Onboarding subscribers has been easy, we’ve been able to have multiple admins manage their respective lists and reach our people.

Pros

We launched our Clearstream account with a 40-day messaging campaign for Lent at our church. We were able add admins and schedule our whole campaign easily. Everything was smooth and easy and worked great.

Cons

Sometimes our desired keywords aren’t available, but we have been able to find workable alternatives each time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nicole T.
Industry: Religious Institutions
Company size: 13-50 Employees

It works but more cons than pros

Used Weekly for 1-5 months
Reviewed on 1/05/2020
Review Source: Capterra

Pros

I love that it intergrates with planning center online. That was the number one reason for choosing. The keywords are something our large church really needs. We are still figuring out the best ways to use it.

Cons

I want to be able to send a message to someone that is not yet a subscriber. For example, we use at church to text a parent if their child needs them. If the famiy is new that day and registered with planning center onlly moments before, they have not been synced into clearstream yet. I have to go through multiple steps to pull up on a desktop and run a sync for several minutes before the parent's phone number is available to select. By then the child is usually hysterical. I also do not find the set up user friendly. Inbox and create message should be on the same page. I also think it is difficult to navigate to the list of opt-outs. I don't find the graphs helpful. We use it on iPads and it is not built for iPads so its blurry and does not fit the screen.

Response from Clearstream

Hey Nicole,

I'm sorry to hear it hasn't been easy to use! Thanks for taking the time to share your feedback.

If you'd like, we'd be happy to jump on a phone call to show you a few things that could help. You can reach our team from within your account or email us ([email protected]). I hope we're able to connect and help make this an easier process for you.

Thanks,

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Dan S.
Industry: Religious Institutions
Company size: 13-50 Employees

Great option for text message communications connected to PCO

Used Other for 6-12 months
Reviewed on 3/02/2020
Review Source: Capterra

Pros

I like that it integrates with Planning Center Online's People app. I like that it enables us to send and receive text messages based on PCO People Lists. I love that it lets us have an incoming longcode for people to be able to send us text messages. And the chat-based (and email-based when that's not available) customer service has been an outstanding support for us.

Cons

Switching between the main account and subaccounts is a bit confusing. Especially since I'm managing things more than using them, it's confusing and kind of a pain trying to manage the multiple accounts, where I'm viewing the account settings, and then I have to switch to the subaccount, but then I have to click on manage those account settings again (instead of being taken straight to the account settings since that's already where I am)…it'd be nice if those settings were just another tab down the left side or something…

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9.4/10
Based on 170 user ratings
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Clearstream Pricing

Clearstream Pricing

Starting from
US$29.00/month
Free Trial
Free
Subscription
Value for money

Forever Free Plan
1 keyword and 25 messages / mo

$29 Per Month
1,000 message credits / mo
3 keywords

$49 Per Month
2,000 message credits / mo
4 keywords

$99 Per Month
5,000 message credits / mo
5 keywords

Forever Free Plan
1 keyword and 25 messages / mo

$29 Per Month
1,000 message credits / mo
3 keywords

$49 Per Month
2,000 message credits / mo
4 keywords

$99 Per Month
5,000 message credits / mo
5 keywords

Value for Money
4.6/5
Based on 170 user ratings
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Clearstream Features

Clearstream Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customisable Branding
Customisable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Third Party Integration
Features
4.6/5
Based on 170 user ratings
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Categories

Additional information for Clearstream

Additional information for Clearstream

Key features of Clearstream

  • API
  • Analytics
  • Attendance tracking
  • Dedicated local numbers
  • Email capture
  • Export subscriber lists
  • Group management
  • Incoming message notifications
  • Keywords
  • Keywords
  • Legal compliance
  • List importing
  • MMS & SMS
  • Manage subscribers
  • Mass texting
  • Member directory
  • Member profiles
  • Membership management
  • Mobile app
  • Multi-site management
  • Opt-ins / opt-outs
  • Organized team communication
  • Quick subscriber info editing
  • Real-time metrics
  • Receive incoming text responses
  • Schedule messages
  • Scheduling
  • Send messages
  • Shortcodes
  • Social integration
  • Track performance
  • Two-way messaging
  • URL click tracking
  • Website forms

Benefits

  • Mass texting via shortcodes.

  • Intuitive two-way communication with local numbers.

  • Deep integrations with popular ChMS and other 3rd party apps.

  • Manage text message conversations with subscribers via the inbox.

  • Master/sub accounts for multi-campus or multi-ministry setups.

  • Opt-in tools such as keywords, website forms, and more.

  • Native iOS and Android apps.

  • Clearstream FAQs

    Clearstream FAQs

    Below are some frequently asked questions for Clearstream.

    Q. What type of pricing plans does Clearstream offer?

    Clearstream offers the following pricing plans:

    Starting from: US$29.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Forever Free Plan 1 keyword and 25 messages / mo $29 Per Month 1,000 message credits / mo 3 keywords $49 Per Month 2,000 message credits / mo 4 keywords $99 Per Month 5,000 message credits / mo 5 keywords

    Q. What are the main features of Clearstream?

    Clearstream offers the following features:

    • API
    • Analytics
    • Attendance tracking
    • Dedicated local numbers
    • Email capture
    • Export subscriber lists
    • Group management
    • Incoming message notifications
    • Keywords
    • Keywords
    • Legal compliance
    • List importing
    • MMS & SMS
    • Manage subscribers
    • Mass texting
    • Member directory
    • Member profiles
    • Membership management
    • Mobile app
    • Multi-site management
    • Opt-ins / opt-outs
    • Organized team communication
    • Quick subscriber info editing
    • Real-time metrics
    • Receive incoming text responses
    • Schedule messages
    • Scheduling
    • Send messages
    • Shortcodes
    • Social integration
    • Track performance
    • Two-way messaging
    • URL click tracking
    • Website forms

    Q. Who are the typical users of Clearstream?

    Clearstream has the following typical customers:

    Non Profit, Small Business

    Q. What languages does Clearstream support?

    Clearstream supports the following languages:

    English

    Q. What type of pricing plans does Clearstream offer?

    Clearstream has the following pricing plans:

    Free, Subscription

    Q. Does Clearstream support mobile devices?

    Clearstream supports the following devices:

    Android, iPhone

    Q. What other apps does Clearstream integrate with?

    Clearstream integrates with the following applications:

    Facebook, Mailchimp, Slack, Twitter, Zapier

    Q. What level of support does Clearstream offer?

    Clearstream offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials