About XCALLY

XCALLY is a complete software solution for inbound / outbound / blended or omnichannel call centers. Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels. Agents can login to their queues, manage multiple statuses, and perform various tasks according to their skills.

XCALLY helps contact centers to maximize agents' talk time using preview, progressive or predictive dialing, with automations and triggers that help automate tasks according to previously defined timing and actions. Users can analyze data and performances through XCALLY's ready-to-use reports or build custom reports tailored to specific business goals. Organizations can also design IVR projects such as auto-attendant, customer satisfaction surveys, call back, and more, using the drag & drop web GUI.

Key benefits of XCALLY

  • XCALLY offers real-time asynchronous web architecture with real-time panels to monitor every agent's performance.

  • Manage customers' information and keep track of their interactions across multiple channels on the same unified solution.

  • Agents can work on every kind of operating system with XCALLY's applications or SIP external phones.

  • XCALLY includes a business intelligence module with custom dashboards to monitor and improve performance.

  • Using the API users can connect XCALLY with external custom apps or third-party apps such as Salesforce, SugarCRM, Freshdesk, Zendesk, and more.

  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Afghanistan, Antigua & Barbuda, Albania, Armenia and 159 others, Angola, Argentina, Austria, Australia, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Burundi, Benin, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Côte d’Ivoire, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Western Sahara, Eritrea, Spain, Ethiopia, Finland, France, Gabon, United Kingdom, Grenada, Georgia, Ghana, Guinea, Equatorial Guinea, Greece, Guatemala, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, India, Iraq, Iran, Iceland, Italy, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Comoros, St. Kitts & Nevis, South Korea, Kuwait, Laos, Lebanon, St. Lucia, Sri Lanka, Lesotho, Lithuania, Latvia, Libya, Morocco, Moldova, Montenegro, Madagascar, North Macedonia, Mali, Myanmar (Burma), Mongolia, Mauritania, Malta, Malawi, Mexico, Malaysia, Mozambique, Namibia, Niger, Nigeria, Nicaragua, Netherlands, Norway, Nepal, New Zealand, Oman, Panama, Peru, Philippines, Pakistan, Poland, Portugal, Paraguay, Qatar, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Seychelles, Sudan, Sweden, Slovenia, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, South Sudan, El Salvador, Syria, Chad, Togo, Thailand, Tajikistan, Turkmenistan, Tunisia, Turkey, Trinidad & Tobago, Taiwan, Tanzania, Ukraine, Uganda, United States, Uzbekistan, St. Vincent & Grenadines, Venezuela, Vietnam, Yemen, South Africa, Zimbabwe

    Supported Languages

    English, French, Italian, Korean, Spanish

    Images

    Drag & drop IVR designer tool
    Define the staff: agents
    The agent interactions list contains all the useful data and the possibility to filter and order them
    In the interaction view, agents can receive and send messages, attachments, canned answers, and can immediately see also contact info, interaction details and the customer journey
    In the customer journey view, agents can see the history of the contact, across all channels: chat, phone, email, SMS, open-channel (like Facebook)
    View 6 more
    XCALLY video
    XCALLY screenshot: Drag & drop IVR designer tool XCALLY screenshot: Define the staff: agents XCALLY screenshot: The agent interactions list contains all the useful data and the possibility to filter and order them XCALLY screenshot: In the interaction view, agents can receive and send messages, attachments, canned answers, and can immediately see also contact info, interaction details and the customer journey XCALLY screenshot: In the customer journey view, agents can see the history of the contact, across all channels: chat, phone, email, SMS, open-channel (like Facebook)

    Features

    Total features of XCALLY: 69

    • API
    • Auto-Dialer
    • Automatic Call Distribution
    • Blended Call Centre
    • CRM
    • Call Centre Management
    • Call Disposition
    • Call List Management
    • Call Logging
    • Call Monitoring
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Scheduling
    • Call Scripting
    • Call Transfer
    • Callback Scheduling
    • Campaign Management
    • Chat Transcript
    • Chat/Messaging
    • Client Management
    • Computer Telephony Integration
    • Contact Management
    • Customisable Reports
    • Customisable Templates
    • Customizable Fields
    • Dashboard Creation
    • Database Support
    • Disaster Recovery
    • Drag & Drop
    • Email Management
    • Event Triggered Actions
    • Feedback Management
    • Help Desk Management
    • IVR / Voice Recognition
    • Inbound Call Centre
    • Interaction Tracking
    • List Management
    • Live Chat
    • Manual Dialer
    • Monitoring
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multiple Scripts
    • Outbound Call Centre
    • Performance Management
    • Phone Key Input
    • Predictive Dialer
    • Progressive Dialer
    • Queue Management
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Reporting
    • Real-Time Chat
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • SMS Messaging
    • Social Media Integration
    • Survey/Poll Management
    • Surveys & Feedback
    • Text to Speech
    • Third Party Integrations
    • Video Conferencing
    • Visual Analytics
    • VoIP
    • VoIP Connection
    • Voice Mail

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    Reviews

    Overall rating

    4.8 /5
    (82)
    Value for Money
    4.7/5
    Features
    4.8/5
    Ease of Use
    4.8/5
    Customer Support
    4.8/5

    Already have XCALLY?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 82
    Numan K.
    Overall rating
    • Industry: Telecommunications
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Future of Contact Center !!! Xcally Motion 2

    Reviewed on 25/11/2019

    Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.

    Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.

    Pros

    Intuitive GUI.
    Tons of features.
    Easy Install & Maintain.
    Future Proof Investment.
    State of the art technology.

    Cons

    I live everything about Xcally Motion 2.

    Janet S.
    Overall rating
    • Industry: Telecommunications
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    XCally Contact Centre the Way of the future

    Reviewed on 9/04/2020

    Fast efficient and deliver

    Fast efficient and deliver

    Pros

    As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.

    Cons

    I can honestly say there was nothing I do not like

    Arcangelo C.
    Overall rating
    • Industry: Information Services
    • Company size: 501-1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The perfect software to manage multichannel !!

    Reviewed on 14/04/2021

    when I selected the product I had a precise idea and I hoped it could be confirmed, well, the...

    when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization.

    Pros

    The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale!
    Last but not least, the training plans for users and partner programs !! really excellent!

    Cons

    The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!

    John A.
    Overall rating
    • Industry: Telecommunications
    • Company size: 2-10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Xcally stands at the frontier of call center

    Reviewed on 20/11/2019

    The sense of responding to customer has improved.

    The sense of responding to customer has improved.

    Pros

    The feedback feature and one agent console is useful

    Cons

    The repeat of realtime report on all channel with the same info. Its unnecessary

    Loring L.
    Overall rating
    • Industry: Telecommunications
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great functionality at a competitive price

    Reviewed on 22/03/2021

    Our over all experience was a very good one. They were with us through out the process of...

    Our over all experience was a very good one. They were with us through out the process of onboarding to deployment and were readily available for any questions that we had.

    Pros

    The cloud native platform is extremely easy to use. The set up and configuration is very straight forward. We had our system up and running in less than a week. The UI is well thought out and the system features are robust and they have a drag-n-drop IVR designer that helped simplify the design process. They have a built in integration into the CRM we use so there was no need for extra development. The Omni-channel product was more complete than the other companies we looked at and priced better.

    Cons

    We needed a WFM solution and Xcally did not offer one but we were able to custom integrate with another solution that provided the services we needed and the systems works well together.

    Showing 5 reviews of 82 Read all reviews

    XCALLY FAQs

    Below are some frequently asked questions for XCALLY.

    XCALLY offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    We do not have any information about XCALLY features

    XCALLY has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    XCALLY supports the following languages:

    English, French, Italian, Korean, Spanish

    XCALLY supports the following devices:

    Android (Mobile)

    XCALLY integrates with the following applications:

    Amazon Polly, Asterisk, ClickSend, Desk.com, Dialogflow, Dynamics 365, Facebook, Freshdesk, Freshworks CRM, Grafana, Infobip, Microsoft Teams, Plivo, Salesforce Sales Cloud, ServiceNow, Skype for Business, SugarCRM, Telegram, Twilio, Twitter, Viber, Vtiger CRM, WhatsApp, Zendesk, Zoho CRM, Zoiper

    XCALLY offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)

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