About Kitomba
Kitomba is the complete salon and spa management system for smart businesses. If you are a small or a medium business or a big enterprise with multiple sites Kitomba is the perfect solution for you.
Packed with powerful features like :
Appointments, automatic reminders and online booking
Client management
Comprehensive reporting and business tracking
Unique benchmarking tool to compare your business within the industry
Point-of-sale, vouchers and cencessions
Stock management
Marketing and automated client messaging
Staff management, wages and commissions
Business and staff targets to measure success and motivate your team
Personalised score board and daily appointment list for staff
Security to control access to settings, reports and features
Online access and daily data back-ups
Free, industry-leading phone, web and email support
Ongoing training
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Key benefits of Kitomba
We partner with the best (Geo)
Logos:
PayPal
MailChimp
Xero
Oxipay
Payment Express (AU)
EFTPOS (NZ)
Apple
Windows
Book a personalised demo and see how Kitomba Salon & Spa Software can help your business succeed.
Devices
Business size
Markets
Supported Languages
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Images
Features
Total features of Kitomba: 35
- Automatic Backup
- Barcode Scanning
- Benchmarking
- Booking Management
- Click Tracking
- Client Management
- Commission Calculations
- Commission Management
- Credit Card Processing
- Customer Database
- Customisable Branding
- Customisable Reporting
- Customisable Templates
- Data Visualisation
- Electronic Payments
- Email Invitations & Reminders
- Email Templates
- Email Tracking
- Engagement Analytics
- Gift Card System
- Loyalty Program
- POS
- Payroll Management
- Performance Reports
- Referral Tracking
- Reminders
- Reporting & Statistics
- Rewards Management
- Room Booking
- SMS Integration
- SMS Marketing Managment
- Stock Management
- Task Management
- Visual Analytics
- Website Integration
Alternatives
10to8
MyTime
Setster
FlexBooker
Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!- Industry: Cosmetics
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great All-round Salon/Spa Software
Reviewed on 31/07/2019
Great overall experience- they take all feedback and often release new features due to popular...
Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software.
Pros
We love how extensive the system is- we can run reports on every thing we need, plus more! The customer service is great- they always answer our calls or emails very quickly.
Cons
The cost, however, we are totally happy paying the cost as we receive so many benefits.
- Industry: Fine Art
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
It's okay
Reviewed on 6/11/2019
I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the...
I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the change due to certain kitomba features - however didn't realise how many timely features we were going to miss. I have much more feedback than what is above so if anyone is interested I'm happy to be contacted.
At this stage I'll definitely be looking at moving back to timely when our contact is up as they're constantly innovating
Pros
being able to split services over multiple staff through the online booking
pin for logging in/out
restricted access for certain staff
being able to see which login made an appointment/change (although super annoying that kitomba one is shown as 'online appointment' rather than the staff members name)
Targets visible from kitomba 1 (annoying that staff seem to be able to see each others targets, and would be great to be able to set an hourly target for staff who frequently change hour or an alternating one for those who alternate hours over a fortnight or month)
tiered pricing/timing
Cons
It being installed on the desktop means there are so many chances for issues - we had an issue with our power supply and ended up with kitomba being corrupted multiple times (while this is a user issue it is very annoying that it's able to happen at all - a cloud based option like timely wouldn't do it)
The online booking only has the ability to set 'packages' not specifically titled sections - having multiple drop down menus would be better - eg Colour and Cut, Colour and Blowdry, Promotions
It would be great if it could at least try to add all services in a package to be with the same staff member when they choose (anyone) from the online booking so that it's not spread over multiple people when one person could have done all of the services
It would be great if the cautions/alerts were visible earlier in the booking process, as you currently don't see it - or aren't able to read it easily until the appointment has already been created (in a situation where you have a note such as - 'DON'T BOOK THIS PERSON IN' it would be great to see straight away
The reports are really clunky to use and don't have clear names that explain what they do - why is there not an easy to use report for retail sold on kitomba one? Kitomba one could do with better reports in general - maybe gather feedback as to what people think is missing?
K1 should have the ability to bring up pricing for services and put sales through
In general seeing pricing should be easier than setting up a quote
- Industry: Health, Wellness & Fitness
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Good for small business, but far too basic for big business.
Reviewed on 4/08/2019
Our account person is super helpful and friendly, we get great deal of support, it's just...
Our account person is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking.
Pros
I like that the salons have so much great reporting available to them, unfortunately most sites aren't using this to its full potential and there is no way to look at some of these reports from Head Office or at a national level.
Cons
Kitomba lacks a lot of functionality that a big, multi-site business requires, and is not set up to deliver standard retail functions in terms of promotions. For example Buy 2 get 1 Free promotions. Leaving offers to be manual entered, and actioned leaves the business open to errors and misuse.
There is key gaps in the reporting available, and anything comparable requires running two reports and manually working out the variance which is something I would consider basic. Imagine if you could produce a report on points earned on a specific brand, during a specified time period... and charge the vendor for those points... you could create some clever promotions if the reporting and keying allowed.
Had I been part of the decision process I would not have chosen Kitomba. It's basic, and geared largely towards single, or smaller businesses. The lure of having a points/rewards system is off set by the inability to easy look at the data at a nationwide level.
There isn't even the ability to bulk up load quantities for sites across the group, for instance in a GWP promotion where I know and created the quantities per site, I have to leave it to the sites to enter the quantity (which they never do).
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Kitomba Reviee
Reviewed on 8/11/2019
We have had ups and downs over the years. At one point we did consider changing to another company....
We have had ups and downs over the years. At one point we did consider changing to another company. But we have had some help with some issues that needed staff prepared go the extra mile rep has been really helpful. Rep has bent over backwards to help us and he has More than made sure we are looked after.
Pros
The developments over the years. We purchased the product when it was being launched For our spa. We branched into a different area and over time, Kitomba has enveloped this business. The current technical/forensic techs are much more helpful and make things more user friendly than used to be the case.
Cons
For several years, we asked for a concessions section. This was developed, but most of the work still had to have a largely manual input. Things like an expiry after 22 months have only recently been added as a feature. Prior to this, we had to keep a log independent of the programme and expire them by hand. Although very few do expire, it was a lot of work to do it manually.
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Customer support
Reviewed on 4/08/2019
Pros
I can always call Kitomba support to help guide me thru whatever it is I’m trying to do or searching for.
The customer marketing tools are very good
Cons
Kitomba does not have the ability to create re-occurring bookings
Kitomba FAQs
Below are some frequently asked questions for Kitomba.Q. What type of pricing plans does Kitomba offer?
Kitomba offers the following pricing plans:
- Starting from: US$32.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Kitomba has a variety of packages to suit your salon, spa or clinic. Please leave your details on the contact form and a Kitomba expert will be in touch with you.
Q. What are the main features of Kitomba?
Kitomba offers the following features:
- Access control & security
- Appointment reminders
- Benchmarking
- Booth rental
- Branded website
- Business reports
- Client records
- Credit card processing
- Data backups
- Email analytics
- Email templates
- Facebook appointment booking
- Gift card management
- Loyalty program
- Marketing and automated client messaging
- More than 65 reports
- Online booking
- Payroll & commissions
- Point of sale (POS)
- Referral program
- Referral thank-yous and personal birthday greetings
- Retail products
- Room / equipment management
- SMS and email loyalty rewards
- Sales and transaction tracking
- Scanning
- Services menu customization
- Staff management
- Staff performance reports
- Stock management
- Task management
- Two-way rebooking reminders
- Visual reports
- Vouchers and rewards
- Wages management
- Website integration
Q. Who are the typical users of Kitomba?
Kitomba has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Kitomba support?
Kitomba supports the following languages:
English
Q. Does Kitomba support mobile devices?
We do not have any information about what devices Kitomba supports
Q. What other apps does Kitomba integrate with?
Kitomba integrates with the following applications:
Mailchimp, PayPal, Xero
Q. What level of support does Kitomba offer?
Kitomba offers the following support options:
Phone Support, Online Support, Knowledge Base, Video Tutorials
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