--- description: Learn how Sovos can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Sovos Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Sales Tax Software](/directory/1255/sales-tax/software) > [Sovos](/software/110981/sovos-intelligent-compliance-cloud) # Sovos Canonical: https://www.getapp.co.nz/software/110981/sovos-intelligent-compliance-cloud Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/110981/sovos-intelligent-compliance-cloud?page=2) > Sovos offers purpose-built cloud solutions and services for regulatory compliance to 100+ countries in support of more than 19,000 separate tax jurisdictions. > > Verdict: Rated **3.5/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Sovos Sovos streamlines compliance-related tasks, bringing greater operational control, efficiency and reduced costs. Sovos indirect tax determination tools provide always-accurate rates for sales and use tax, VAT and various other taxes on transactions and purchases. Sovos stays on top of regulatory changes, helping users to feel piece of mind due to improved confidence that their organizations are in compliance. By taking control of compliance, Sovos frees clients from unwanted tasks, allowing them to play a more strategic role in their organization. Comprehensive APIs allow organizations to connect all their tax applications and financial systems to the Sovos platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 19 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Sovos Compliance - **Location**: Wilmington, US - **Founded**: 1979 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing Details**: Contact Sovos for detailed pricing information. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: Brazilian Portuguese, English, European Portuguese, French, German, Italian, Spanish, Turkish - **Available Countries**: Albania, Andorra, Argentina, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Falkland Islands and 49 more ## Features - API - Address Validation - Audit Trail - Consumer Use Tax - Exemption Management - Invoice Management - Real-Time Data - Sales Tax Management - Tax Calculation - Tax Compliance - Tax Filing - Taxability Verification - Transaction Tracking - Value Added Tax (VAT) ## Integrations (5 total) - Adobe Commerce - NetSuite - SAP Business One - SAP HANA Cloud - Salesforce Sales Cloud ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Sales Tax Software](https://www.getapp.co.nz/directory/1255/sales-tax/software) ## Alternatives 1. 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[Kintsugi](https://www.getapp.co.nz/software/2081950/kintsugi) — 4.8/5 (16 reviews) ## Reviews ### "Sovos review" — 4.0/5 > **Kimberly** | *15 June 2020* | Electrical/Electronic Manufacturing | Recommendation rating: 7.0/10 > > **Pros**: It allows for you to make changes to tax after the transaction goes through - for instance, if we put in a sales order but then a customer remits their tax exemption cert, we can go back in and adjust without having to completely refund what we charged initially, just to re-charge them the correct amount. > > **Cons**: They are never clear on what is what - there are so many names and vocab to their different portals, and programs. I never know what they are talking about, and they do not offer up great explanations either. > > About 7/10. ----- ### "Good but clunky" — 4.0/5 > **Kristin** | *10 June 2020* | Printing | Recommendation rating: 7.0/10 > > **Pros**: The software does what it is supposed to, it correctly calculates sales tax even on complex transactions. We use the program to calculate tax, store resale and exemption certificates and file our returns in 26 states. > > **Cons**: the software is not one software and it really shows. If you are storing resale \& exemption certificates they goes into one program. Once it is in the system it is transferred to another system. You can change the reason for exemption, let's say you pick educational but it should have been government. you need to go to another system, make the change there, then go back to the fist system and make the same change there. This follows across the whole platform, we use a certificate manager, tax determination, reporting, and tax filing. Each of these is a separate system and they don't talk to each other. ----- ### "Awful non Existent Customer Support" — 1.0/5 > **Mark** | *9 January 2026* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Sovos and taxify file our sales tax returns well. Everything else is actually not good at all. As long as you don’t have an issue it’s ok. > > **Cons**: Sovos customer support is absolutely awful. I very seldom leave bad reviews and when I do I virtually never rant but I will rant about how terrible/non existent their support is. I’ve been using them for years and more then once they charge me way more per month every month then they’re supposed to. When this happened the first time it took over 6 months to get anyone to reply to me. I opened dozens of support tickets. I sent dozens of email direct to support, admin, finance and all the personal sovos email I could find and no one would even reply. I spent countless hours on hold only to have the call disconnect. Finally someone replied after 6 months and fixed it. Then a couple months later it started again and this time is it now close to a year of being overcharged and still no help. I’ve had a a few people finally reply and say they’ll look into it but they never get back to me. It’s so frustrating and unfair. Once my credit card expired and within days they contacted me and threatened to cancel my services but when they owe me money they don’t seem to care at all. > > Good job on sales tax filing. Absolutely awful/non existent customer support. Taking close to a year to correct over billing. ----- ### "Good software for cost, frustrating help desk" — 4.0/5 > **Katryna** | *10 June 2020* | Wholesale | Recommendation rating: 2.0/10 > > **Pros**: The software is pretty easy to understand and has most of the features you could want. For the features it doesn't have, there is usually a workaround that you can do that will allow you to collect and report the tax the way you need to. > > **Cons**: The Sovos help desk is abysmal. When I run into an issue, my experience has been that the help desk will prioritize closing the ticket rather than helping the customer. I usually end up fixing the problem myself for one reason or another. Usually it's because the help desk says that my problem is not actually a problem, and they will therefore not be fixing it. However, sometimes I fix the issue myself because the help desk can't figure out what went wrong to cause the issue. > > Ultimately, I would not recommend Sovos Intelligent Compliance Cloud, simply because when something goes wrong, their help desk is awful to deal with. Things will go wrong with any software you choose -- it's just a fact of life. But Sovos's help desk makes any problems I run into using the software that much worse. It's a really bad experience. ----- ### "Taxport Review" — 4.0/5 > **Dawn** | *26 November 2019* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: Flexibility. We process 1099s, 1042s, T4As \& T4A-NRs. This application allows us the ability to upload our files to the RFM, import everything ourselves and then research \& resolve errors. We involve our M.S.R. when technical issues arise but, outside of that, we're able to process our 16,000 forms each year pretty independently. > > **Cons**: It has a limited country table. We operate in over 300 countries and some of the forms we send out say "other country" in the mailing address because our payee resides in a country not included in the Taxport country table. > > For the most part, my overall experience has been positive. Our implementation was a bit bumpy and sometimes confusing due to incorrect information. Each year, while processing our forms, we've identified a couple oversights in the new tax year Alias and have worked with our M.S.R. to resolve. This year, our M.S.R. recommended testing in August/September to identify such issues prior to the pressure of tax form processing. We conducted testing and worked with our M.S.R. to resolve each issue so we're hoping for a smooth Q1 in 2020. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/110981/sovos-intelligent-compliance-cloud?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/110981/sovos-intelligent-compliance-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data