CleanCloud
About CleanCloud
CleanCloud is a cloud-based point of sale (POS) software for dry cleaners and laundromats with native mobile apps for iOS and Android. As a cloud-based software which offers native apps, CleanCloud gives users the flexibility to access CleanCloud features, like pickup and delivery management, on the move. Email and SMS notifications, payment support and performance metrics help users manage their dry cleaning businesses efficiently.
Key benefits of CleanCloud
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Reviews
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Intuitive and always being updated
Reviewed on 19/10/2023
Setup took a little longer than expected because I had to manually go in and set the pictures for...
Setup took a little longer than expected because I had to manually go in and set the pictures for each button. Overall I am very happy with the product, and love how I am getting notified everyday on updates and improvements they are making to the system. Next for me is to start getting the custom app developed for my business. Clean Cloud is helping us to bring our business into the 21st century and stand out against our competitors.
Pros
Everything is where it should be. Finding what is needed is possible with just a few clicks. Training employees on this software is also a huge bonus, because the buttons have pictures, and it makes it quick to learn how to do the basics when I have turnover at one of my stores.
Cons
To have pickup and stops from my driver to my other stores, I have to set up my stores as a customer. This creates orders like it would for a regular customer. So everyday, I have to go in and delete the orders that were created for the store after my driver picked up the items.
Response from CleanCloud
So glad to hear that you're seeing the benefit from CleanCloud Nicholas. Lots more updates planned!
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Cleancloud POS
Reviewed on 5/03/2024
Pros
It is catered to laundromat and dry cleaning operations. It has a unique workflow that makes processing wash,dry,fold and dry cleaning orders easy. We really like the Cleancloud's team support and ability to add features quickly when requested.
Cons
The iOS version of the POS app is sometimes clunky and requires a reboot to reflect changes made in the web based version.
Response from CleanCloud
Thanks for the review Dylan, we'll pass your positive feeback to the support and tech teams!
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Started off great- aftercare is terrible
Reviewed on 14/02/2022
Frustrating support that has cost me on the business side. and in the end it’s the aftercare you...
Frustrating support that has cost me on the business side. and in the end it’s the aftercare you live with everyday.
Pros
The simple cloud based interface makes it possible to manage transparently from anywhere.
Cons
Support team are just terrible. They are not responsive. They drop the ball on paid deliverables, and they don’t acknowledge and try to fix the shortcomings once they occur. Maintenance on purchased products such as custom apps has been highly problematic. I regret establishing my business trusting their white lAbelled app to be the core of my customer interface
Response from CleanCloud
Hi Elham,
We're so sorry to hear this. All support requests sent to [email protected] are responded to within an hour during business hours and we always try to go above and beyond to help. We're sorry we couldn't provide the exact solution you needed, in these rare occasions we do provide available workarounds. Regarding our apps, we must abide with Apple guidelines and cannot speed up their processes nor influence their requirements but will always try to do everything we can to help
- Industry: Textiles
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Dry Cleaning POS
Reviewed on 21/02/2024
Pros
CleanCloud is very user friendly for my employees. I have a wide range of age in my employees and they have all adapted well to using CleanCloud. I also love that I can pull up the program at home to address issues or send invoices.
Cons
We have some confusion with our specific laundromat getting messages from a different laundromat a few states away. I've sent a support message but the bugs haven't quite been worked out yet.
Response from CleanCloud
Great to hear your staff are getting on well with the software. Hope support have solved that issue for you now.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Cosmopolitan review
Reviewed on 20/02/2024
Pros
App and everything that comes with it,
Driver app
Cons
Customer support
Takes to long resolve issues
Lots waisted time
Response from CleanCloud
Thanks for the review Costa. I'll pass on the feedback re: Support. It might also be worth checking out our Facebook Community pages to see if your question has been raised there previously. https://www.facebook.com/groups/151508350110336/
CleanCloud FAQs
Below are some frequently asked questions for CleanCloud.Q. What type of pricing plans does CleanCloud offer?
CleanCloud offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Available
Basic: $65/month Standard: $80/month Professional: $95/month
Q. Who are the typical users of CleanCloud?
CleanCloud has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CleanCloud support?
CleanCloud supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Japanese, Korean, Lithuanian, Norwegian, Portuguese, Russian, Serbian, Spanish, Thai, Turkish
Q. Does CleanCloud support mobile devices?
CleanCloud supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does CleanCloud integrate with?
CleanCloud integrates with the following applications:
Google Maps, Onfleet, PayPal, QuickBooks Online Advanced, Routific, Stripe, Xero
Q. What level of support does CleanCloud offer?
CleanCloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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