Findjoo

Findjoo

Membership management for nonprofits, associations & gyms

4.8/5 (15 reviews)

Findjoo Overview

What is Findjoo?

Findjoo is a member and customer management solution for nonprofits, associations and gyms, with the aim of helping businesses engage customers and improve loyalty. With features such as event scheduling, online payments, renewals, point of sale, email marketing, and more, Findjoo is designed to help businesses to manage their members effectively and provide a more engaging customer experience. To assist businesses with managing their customer experience from start to finish, Findjoo provides a client management feature with which users can create client profiles and track history from within a client database. Members can access their membership details and payments from the member portal, and view their history including visits and purchases. Reservations and membership registrations can be collected by embedding a widget into the business website, and Findjoo can also design and host a customized website to help attract more customers. Email marketing campaigns can be designed and sent to filtered user segments, and campaign emails can be tracked to monitor opens, failures, and clicks. Events can be scheduled and added to the calendar, and custom electronic tickets can be sold and distributed online via email. Clients can pay for bookings, registrations, events, or memberships online through the Findjoo member portal, and the point of sale (POS) feature also allows businesses to set up online shops and sell items with website integration and credit card processing. Findjoo also facilitates sales and inventory tracking and users can generate reports on earned revenue with QuickBooks integration in order to incorporate suppliers, expenses, and payroll.

Findjoo Overview

Pricing

Starting from
US$40.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Monthly subscription with no limits and no setup fees.

Enterprise Version: $40/month.

Memberships:

300 members: $45/month
800 members: $85/month
2000 members: $125/month
5000 members: $245/month
15,000 members: $315/month
15,000 + members: contact Findjoo for a pricing quote.


Findjoo Features

Devices
Business size
S M L
Markets
Europe, United States
Supported Languages
English, French

Screenshots

Findjoo screenshot: Manage memberships from the searchable member database which displays membership end date, type, and personal details
Findjoo screenshot: Manage memberships from the searchable member database which displays membership end date, type, and personal details Findjoo screenshot: Embed a customized calendar into the company website to allow clients to make bookings online Findjoo screenshot: Create customized registration forms to add to the company website Findjoo screenshot: Members can view their membership status and history from the member portal Findjoo screenshot: Online payment processing allows members to pay for their membership online through Findjoo Findjoo screenshot: Configure notifications and reminders to send via SMS or email and decide which events warrant notifications Findjoo screenshot: Create custom email templates for mass email marketing

Findjoo Reviews

Findjoo Reviews

Overall rating
4.8
/
5 15 reviews
Excellent
13

Very good
2

Average
0

Poor
0

Terrible
0

Value for Money
4.9
Features
4.6
Ease of Use
4.5
Customer Support
5
100% recommended this app
Lynn H.

Very happy in Nova Scotia

Awesome. From beginning to end they have supported our end goals and the implementation of their software. They helped us with all sorts of issues and e use their solution for communication, events booking and calendar, room booking and scheduling, two kinds of memberships and numerous products. Couldn't be happier with the product but their service our our rep, were the best part. Lots of support which is so appreciated in a largely volunteer environment.


Heather P.

Seamless Communication

Our overall experience with Findjoo has been seamless. It can sometimes be hard to find a company that has the software plus the communication that Findjoo offers. Our account executive surpasses our expectations which truly plays a huge roll in surpassing our patient needs. What we do is a team effort and Findjoo is a part of our team.


Jason F.

Excellent CRM. Even better support.

The software is easy to use once you've got the basics down, and I can't speak highly enough about the customer service we have received. While Findjoo doesn't compare to some other large and much more expensive platforms, I believe it provides the greatest "bang for the buck" you'll ever find.

The software did not appear to fit our every need in the beginning, and we didn't even realize some of the features we needed until after the transition from our old platform had begun. At every turn, Findjoo was right there to correct and customize the software so it did what we needed.

If you're unsure whether or not this platform is for you, I highly encourage you to setup a trial with them. And from my experience, I'd recommend simulating some of the real-world activities you plan to do, and ask for help doing so. Let these guys show you what can be achieved. We had no idea what the software was fully capable of until we started really using it, and I'm sure we haven't found all the possibilities yet!

Bottom line: Affordable, surprisingly customizable, and amazing support. Highly recommended.


Amber A.

Findjoo is Great!


Caitlin S.

Editors Canada Findjoo review

We were able to implement a new membership level based on whether a member had previously been a student affiliate that we would have had to track manually had [SENSITIVE CONTENT HIDDEN] not been able to build it for us.


Lynn H.
Industry: Facilities Services
Company size: 2-10 Employees

Very happy in Nova Scotia

Used Daily for 6-12 months
Reviewed on 28/01/2019
Review Source: Capterra

Awesome. From beginning to end they have supported our end goals and the implementation of their software. They helped us with all sorts of issues and e use their solution for communication, events booking and calendar, room booking and scheduling, two kinds of memberships and numerous products. Couldn't be happier with the product but their service our our rep, were the best part. Lots of support which is so appreciated in a largely volunteer environment.

Pros

Findjoo solved all of our issues, it provides our community centre with a robust events calendar, a booking calendar, a database and exemplary way of capturing data, allows for online payment and communications and simply made our largely volunteer organization much more efficient and professional. So many great features in the calendar and room booking pieces. We can manage events and provide a great customer experience at the same time. We received superb customer service from Representative.

Cons

Our installation was complex and we chose to implement all of the modules at one, Findjoo held my Hand and Representative helped us get to the end. No complaints.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Heather P.
Industry: Health, Wellness & Fitness
Company size: 10,001+ Employees

Seamless Communication

Used Daily for 2+ years
Reviewed on 12/12/2019
Review Source: Capterra

Our overall experience with Findjoo has been seamless. It can sometimes be hard to find a company that has the software plus the communication that Findjoo offers. Our account executive surpasses our expectations which truly plays a huge roll in surpassing our patient needs. What we do is a team effort and Findjoo is a part of our team.

Pros

We chose this software for our patients to register for education classes and also a workflow system for our department. We wanted a seamless process that was user friendly but also convenient for our workflow. The software is exactly what we needed but more than that is incredible communication with our account executive. If there is ever a question or something new we would like to try our account executive, [SENSITIVE CONTENT HIDDEN] is a call/email away. The communication is my favorite because we are always growing and changing to meet our patient needs as well as our needs to service them. The software along with the communication allows us to meet our goals daily and allows us to continue to try new ideas.

Cons

There is nothing to report here.....anything that we need or that the system does not have, Findjoo is always willing to work with us to find a solution.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jason F.
Industry: Nonprofit Organisation Management
Company size: 2-10 Employees

Excellent CRM. Even better support.

Used Daily for 6-12 months
Reviewed on 14/11/2019
Review Source: Capterra

The software is easy to use once you've got the basics down, and I can't speak highly enough about the customer service we have received. While Findjoo doesn't compare to some other large and much more expensive platforms, I believe it provides the greatest "bang for the buck" you'll ever find.

The software did not appear to fit our every need in the beginning, and we didn't even realize some of the features we needed until after the transition from our old platform had begun. At every turn, Findjoo was right there to correct and customize the software so it did what we needed.

If you're unsure whether or not this platform is for you, I highly encourage you to setup a trial with them. And from my experience, I'd recommend simulating some of the real-world activities you plan to do, and ask for help doing so. Let these guys show you what can be achieved. We had no idea what the software was fully capable of until we started really using it, and I'm sure we haven't found all the possibilities yet!

Bottom line: Affordable, surprisingly customizable, and amazing support. Highly recommended.

Pros

The software is very easy to use and the customer support is extremely helpful.

Cons

Could be more linkable interaction between sales transactions and member profiles, and perhaps some work on the reporting side, but since just about every request or suggestion we've submitted has been solved one way or another, this is a very minor point.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Amber A.
Industry: Environmental Services

Findjoo is Great!

Reviewed on 27/09/2016
Review Source: SoftwareAdvice

Pros

I love the high level of customer service we receive from Findjoo and our dedicated account rep. They're very responsive and timely in all communications to them. Regarding Findjoo, it's been great to have the ability to customize our services and the database, member management and user experience have been great.

Cons

Any issues we've had with Findjoo, have been resolved or are being resolved by Findjoo's team, which we greatly appreciate.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Caitlin S.
Industry: Nonprofit Organisation Management
Company size: 2-10 Employees

Editors Canada Findjoo review

Used Daily for 6-12 months
Reviewed on 17/12/2019
Review Source: Capterra

We were able to implement a new membership level based on whether a member had previously been a student affiliate that we would have had to track manually had [SENSITIVE CONTENT HIDDEN] not been able to build it for us.

Pros

Very customizable! Our association has lots of unique features and membership levels and [SENSITIVE CONTENT HIDDEN] was able to help us set everything up so the correct data was captured.

Cons

It would be nice to have a few more default templates. We had to spend some time figuring out what information is necessary for tax receipts and stuff like that. It would be helpful if that was already coded into Findjoo.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.3/10
Based on 15 user ratings
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Findjoo Pricing

Findjoo Pricing

Starting from
US$40.00/month
Free Trial
Free
Subscription
Value for money

Monthly subscription with no limits and no setup fees.

Enterprise Version: $40/month.

Memberships:

300 members: $45/month
800 members: $85/month
2000 members: $125/month
5000 members: $245/month
15,000 members: $315/month
15,000 + members: contact Findjoo for a pricing quote.

Monthly subscription with no limits and no setup fees.

Enterprise Version: $40/month.

Memberships:

300 members: $45/month
800 members: $85/month
2000 members: $125/month
5000 members: $245/month
15,000 members: $315/month
15,000 + members: contact Findjoo for a pricing quote.

Value for Money
4.9/5
Based on 15 user ratings
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Findjoo Features

Findjoo Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.6/5
Based on 15 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Findjoo

Additional information for Findjoo

Key features of Findjoo

  • ACH payment processing
  • API
  • Accounting integration
  • Accounting management
  • Applications management
  • Appointment management
  • Automatic reminders
  • Automatic renewals
  • Availability indicator
  • Calendar management
  • Calendar sync with Google
  • Campaign management
  • Client database
  • Client management
  • Client portal
  • Committee management
  • Credit card processing
  • Custom landing pages
  • Customer history
  • Customizable templates
  • Dues management
  • Electronic payments
  • Email templates
  • Email tracking
  • Event scheduling
  • Event ticketing
  • Feedback collection
  • Multi-channel marketing
  • Online booking integration
  • POS
  • Reservations management
  • SMS integration
  • Sales reporting
  • Website integration
  • Widgets

Benefits

  • Validate access to organization locations for members using access point validation with picture recognition, access status, and automatic profile updates with every visit.

  • Integrate Findjoo with other applications using the API and benefit from QuickBooks integration to generate sales reports and synchronize data across systems.

  • Use the Findjoo calendar tool to schedule events, display availability to clients, and take bookings. The calendar can be synchronized with each user’s personal Google calendar to avoid forgotten appointments.

  • Configure electronic tickets for events and send them via email to clients with the confirmation email. Payments can be made and processed online through Findjoo POS which can be integrated into company websites.

  • Predefine reminder and notification settings to be sent via email or SMS to both clients and employees/management when events occur related to bookings. Clients can be reminded of upcoming bookings by SMS to avoid no-shows.

  • Findjoo FAQs

    Findjoo FAQs

    Below are some frequently asked questions for Findjoo.

    Q. What type of pricing plans does Findjoo offer?

    Findjoo offers the following pricing plans:

    Starting from: US$40.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Monthly subscription with no limits and no setup fees. Enterprise Version: $40/month. Memberships: 300 members: $45/month 800 members: $85/month 2000 members: $125/month 5000 members: $245/month 15,000 members: $315/month 15,000 + members: contact Findjoo for a pricing quote.

    Q. What are the main features of Findjoo?

    Findjoo offers the following features:

    • ACH payment processing
    • API
    • Accounting integration
    • Accounting management
    • Applications management
    • Appointment management
    • Automatic reminders
    • Automatic renewals
    • Availability indicator
    • Calendar management
    • Calendar sync with Google
    • Campaign management
    • Client database
    • Client management
    • Client portal
    • Committee management
    • Credit card processing
    • Custom landing pages
    • Customer history
    • Customizable templates
    • Dues management
    • Electronic payments
    • Email templates
    • Email tracking
    • Event scheduling
    • Event ticketing
    • Feedback collection
    • Multi-channel marketing
    • Online booking integration
    • POS
    • Reservations management
    • SMS integration
    • Sales reporting
    • Website integration
    • Widgets

    Q. Who are the typical users of Findjoo?

    Findjoo has the following typical customers:

    Mid Size Business, Non Profit, Small Business

    Q. What languages does Findjoo support?

    Findjoo supports the following languages:

    English, French

    Q. What type of pricing plans does Findjoo offer?

    Findjoo has the following pricing plans:

    Free, Subscription

    Q. Does Findjoo support mobile devices?

    We do not have any information about what devices Findjoo supports

    Q. What other apps does Findjoo integrate with?

    Findjoo integrates with the following applications:

    Google Calendar, QuickBooks, QuickBooks, QuickBooks Online

    Q. What level of support does Findjoo offer?

    Findjoo offers the following support options:

    FAQs, Online Support, Phone Support