RepairDesk
CRM, repair ticketing & invoicing software for repair shops
4.8 /5 (153 reviews) Write a Review!RepairDesk Overview
What is RepairDesk?
RepairDesk is a cloud-based point of sale (POS) solution designed for cell phone repair businesses, which allows users to manage repair tickets, inventory, sales, employee time tracking, commissions, marketing, field service, and more. A native iOS app supports technicians out in the field.
RepairDesk’s POS includes integrated payment processing, enabling the collection of payments from credit and debit cards in store. Payments can also be split between multiple types in a single transaction, including cash, credit/debit card, PayPal, and more. Custom invoices, receipts, and labels can be generated and printed, and customer signatures can be captured electronically through a customer facing display.
RepairDesk simplifies repair ticket management with a calendar view to display ticket assignments and scheduled tasks, a repair queue organized by due date, automated email and SMS alerts to customers, centralized ticket histories, and one-click warranty claims. Users can also manage special parts ordering, inventory, invoicing, email marketing campaigns, reporting, and more.
RepairDesk Overview
Pricing
Pricing options
RepairDesk offers a free 14-day trial, after which users can sign up for whichever of the three subscription plans best meets their store's needs. The Lite+ plan, costing $35/month, includes 75 monthly tickets & invoices, suiting it best to small repair shops. The Professional plan supports 1 store with 4 user accounts, and unlimited tickets & invoices, for $70/month. For multi-store businesses, the Advance plan offers unlimited tickets & invoices for 5 stores with 30 employee accounts, for $350/month. RepairDesk also offers discounts for annual subscriptions paid upfront.
RepairDesk Features
Media
RepairDesk Reviews
RepairDesk Reviews
A very buggy and unreliable option for repair shop software
My experience was not a good one, I had to run two different POS systems so when we where unable to use repairdesk due to bugs we had another solution ready to go. The lack of acknowledgement of bugs and issues and the lack of tech support being available within our trading hours meant we had to cancel repairdesk.
The best POS for Cellphone repair busines!
RepairDesk is a decent POS, easy to use, it gave us total solution for our onsite cell phone repair busines, Especially keep updating customers with ON MY WAY email/sms and sending them technician’s location in real time.
RepairDesk User
Very happy with the software, Streamlining was well executed and updates are regular and the software informs you of any new features as soon as it is made available
Compare overall rating with alternatives
Compare with alternatives
Ideal POS for Repair Shops
Pros
I like the ease of use and the integrations between my website and this POS. Customers are always commenting that they enjoy the experience of booking their devices in using this much valued RD integration. I like also that RD software engineers are always updating and this is never the finished article and RD is always evolving. Also I love the customer facing display and customers agree to our t+c before the repair commences and see the price of it. It gives me a professional approach and something I can go back to if i need to and show the customer that I made you aware of.......... and you agreed to this with a signature to back this up. The reporting aspect and KPIs is another key part of the RD system. All round its justa great system to use. Backed up by a great team on the help desk especially [SENSITIVE CONTENT HIDDEN] who helps me tremendously if I need help with something
Cons
yes there are issues and sometimes things go wrong and there are bugs within it that can occur but not anything that I would gripe over. I moved from Repairshopr 3 years ago and when I compare the 2 ? RD are streets ahead of them
A very buggy and unreliable option for repair shop software
My experience was not a good one, I had to run two different POS systems so when we where unable to use repairdesk due to bugs we had another solution ready to go. The lack of acknowledgement of bugs and issues and the lack of tech support being available within our trading hours meant we had to cancel repairdesk.
Pros
The software has some good options as far as plug ins go, customer facing display etc.
Cons
I had a lot of trouble using RepairDesk, we found alot of bugs that are inexcusable in a top dollar POS system. Simple things like changing a price, logging in, adding new devices all have a lot of bugs that require refreshing the page and evening re-logging in. These issues are repetitive and where reported multiple times to the team at Repairdesk. Tech support was not helpful as in Australia we close our stores an hour after they open for tech support, before that we are on our own. After speaking regularly with the staff including [SENSITIVE CONTENT HIDDEN] I found these issues will not be fixed anytime soon as they tend to have the approach that "You are the only one experiencing these issues". After discussing with other repair store owners and working out they are experiencing the same issues as our store was, I realized until the team at Repairdesk take responsibility for these bugs and actively resolve them rather than denying they exist repairdesk will not be a viable system for our business to invest in. Being frank when you send them video evidence of the bugs its a pretty silly business decision to deny the issues exist.
Response from RepairDesk
Hello David,
Thank you for your review. We're very sorry that we were unable to make RepairDesk work for your business and saddens us to see you unsatisfied. We are always working diligently to address all bugs that are notified to us, and we appreciate your feedback. Our aim is to make RepairDesk more stable and functional for everyone, and we hope to one day have you give our software another shot and see some great changes that will motivate you to come back.
RepairDesk is the only way togo
110% I love RepairDesk
Pros
Ease of use, Customer Service, The amount of help you get when setting up, Ticketing, POS functionality
Cons
Deleting some aspects of the inventory such as existing manufacturers is hard todo with out erasing the whole inventory
Response from RepairDesk
Hi Shane,
Thanks for the awesome review. We're real happy to have Computer Cave as one of our customers, and we love that you're so happy with RepairDesk as a whole.
Using our software can be cumbersome at times, yes, but we're always here to help you out with our active support team and knowledge base articles. Give us a shout any time you need help, and we'll be there to take care of everything.
Thanks again for everything. You're awesome!
The best POS for Cellphone repair busines!
RepairDesk is a decent POS, easy to use, it gave us total solution for our onsite cell phone repair busines, Especially keep updating customers with ON MY WAY email/sms and sending them technician’s location in real time.
Pros
I really like RepairDesk POS b/c can be used on smart phones and iPads anywhere anytime! and the best customer support!!
Cons
At the moment we don’t have any issues with RepairDesk POS software we really love it!!
RepairDesk User
Very happy with the software, Streamlining was well executed and updates are regular and the software informs you of any new features as soon as it is made available
Pros
Ease of use, No hassle with setup, Easy customization
Cons
Can't really complain about anything. The developers are easy to reach and Extremely helpful, Friendly and Professional
Compare user recommendation rating with alternatives
Compare with alternatives
RepairDesk Pricing
RepairDesk Pricing
RepairDesk offers a free 14-day trial, after which users can sign up for whichever of the three subscription plans best meets their store's needs. The Lite+ plan, costing $35/month, includes 75 monthly tickets & invoices, suiting it best to small repair shops. The Professional plan supports 1 store with 4 user accounts, and unlimited tickets & invoices, for $70/month. For multi-store businesses, the Advance plan offers unlimited tickets & invoices for 5 stores with 30 employee accounts, for $350/month. RepairDesk also offers discounts for annual subscriptions paid upfront.
RepairDesk offers a free 14-day trial, after which users can sign up for whichever of the three subscription plans best meets their store's needs. The Lite+ plan, costing $35/month, includes 75 monthly tickets & invoices, suiting it best to small repair shops. The Professional plan supports 1 store with 4 user accounts, and unlimited tickets & invoices, for $70/month. For multi-store businesses, the Advance plan offers unlimited tickets & invoices for 5 stores with 30 employee accounts, for $350/month. RepairDesk also offers discounts for annual subscriptions paid upfront.
Compare value for money rating with alternatives
Compare with alternatives
RepairDesk Features
RepairDesk Features
Compare features rating with alternatives
Compare with alternatives
Categories
Categories
Additional information for RepairDesk
Additional information for RepairDesk
Key features of RepairDesk
- Customer Account Profiles
- Ordering Automation
- Pricing Management
- Purchasing
- Retail Management
- Returns Tracking
- Touch Screen
RepairDesk FAQs
RepairDesk FAQs
Below are some frequently asked questions for RepairDesk.
Q. What type of pricing plans does RepairDesk offer?
RepairDesk offers the following pricing plans:
Starting from: US$35.00/month
Pricing model: Subscription
Free Trial: Available
RepairDesk offers a free 14-day trial, after which users can sign up for whichever of the three subscription plans best meets their store's needs. The Lite+ plan, costing $35/month, includes 75 monthly tickets & invoices, suiting it best to small repair shops. The Professional plan supports 1 store with 4 user accounts, and unlimited tickets & invoices, for $70/month. For multi-store businesses, the Advance plan offers unlimited tickets & invoices for 5 stores with 30 employee accounts, for $350/month. RepairDesk also offers discounts for annual subscriptions paid upfront.
Q. What are the main features of RepairDesk?
RepairDesk offers the following features:
- Customer Account Profiles
- Ordering Automation
- Pricing Management
- Purchasing
- Retail Management
- Returns Tracking
- Touch Screen
Q. Who are the typical users of RepairDesk?
RepairDesk has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does RepairDesk support?
RepairDesk supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish
Q. What type of pricing plans does RepairDesk offer?
RepairDesk has the following pricing plans:
Subscription
Q. Does RepairDesk support mobile devices?
RepairDesk supports the following devices:
Android, iPhone, iPad
Q. What other apps does RepairDesk integrate with?
RepairDesk integrates with the following applications:
Mailchimp, PayPal, QuickBooks Online, Square Payments, Stripe, WooCommerce, Xero
Q. What level of support does RepairDesk offer?
RepairDesk offers the following support options:
Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials
great nothing i can add to this.