Branch

Branch helps hourly workers get ahead financially.

4.6 /5 (665 reviews) Write a Review!

Branch Overview

What is Branch?

Branch is a mobile-first technology that helps hourly workers get ahead financially. The application allows users to budget, take paycheck advances, and earn more income by picking up available shifts. By focusing on the hourly worker, Branch also helps companies attract and retain their hourly employees, which can in turn create better customer experiences and reduce turnover. Branch’s background in rolling out solutions across enterprises has provided better end-user experiences for both employees and employers.

Branch Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Value for money

A free plan is available, for an unlimited number of employees & managers.
Quotes for Enterprise plans, which offer additional features, are available on request.


Branch Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English, French, German, Italian, Portuguese, Spanish

Media

Get an overview of upcoming account, upcoming expenses, and spending
Access a portion of earned wages instantly
Users can view per-location reports through the dashboard
Messages, images, videos, and files can be posted to the activity feed
Users can choose whether or not manager approval is required for shift swaps and time off
Branch video Branch screenshot: Get an overview of upcoming account, upcoming expenses, and spending Branch screenshot: Access a portion of earned wages instantly Branch screenshot: Users can view per-location reports through the dashboard Branch screenshot: Messages, images, videos, and files can be posted to the activity feed Branch screenshot: Users can choose whether or not manager approval is required for shift swaps and time off

Branch Reviews

Branch Reviews

Overall rating
4.6
/
5
Excellent
432

Very good
199

Average
31

Poor
2

Terrible
1

Value for Money
4.6
Features
4.5
Ease of Use
4.7
Customer Support
4.5
95% recommended this app
Opeyemi O.

branch messenger review


Josheoni K.

Free and Easy to use

My overall experience is okay what I recommended to my family and friends as of right now no. I personally think that Branch should add a little bit more options and definitely have that online customer service chat whether it being live or a robot. Thank you


Amy P.

Overall I really like this app

I like the scheduler and the ability to share these things with staff easily. I love the shift swap so that i don't always need to be the one looking to replace someone's shift


Shenea A.

Love it

It was very easy to use. Loved it alot to use to use it.


Verified Reviewer

Branch or no...?

I actually within the time of use found it helpful and ease of use was a benifit. It doesn't allow much room to misuse or overborrow.


Opeyemi O.
Industry: Human Resources
Company size: 2-10 Employees

branch messenger review

Used Weekly for 6-12 months
Reviewed on 18/12/2018
Review Source: Capterra

Pros

The update interval for this app is way frequent and actually fixes things. I work with a bunch of friends and with branch messenger, it is much easier to schedule and update our calendar to our taste. Effectiveness has never been this easy and cheap as now, there is no need to have a squabble with anyone over who was meant to do what and at what time, they all constantly get reminded and everyone gets on easy. The upcoming schedule notification is great, the chatroom is just right for sharing information and the news feed is perfect for broadcast messages.

Cons

Branch simply glitches and that's just about everything i hate about it. Sometimes when trying to make a post, branch puts you off with a response about how your post can not be published at the moment, then, you make the post again in an effort to get your aim achieved and then voila, you've got duplicate posts to your name. This is something that needs to be fixed asap.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Josheoni K.
Industry: Wireless
Company size: Self Employed

Free and Easy to use

Used Daily for 6-12 months
Reviewed on 21/11/2020
Review Source: Capterra

My overall experience is okay what I recommended to my family and friends as of right now no. I personally think that Branch should add a little bit more options and definitely have that online customer service chat whether it being live or a robot. Thank you

Pros

What I liked about branch is that it's simple and easy. I've only use this for a couple of months and I have not ran into any major problems. I like the fact that it's free you could link your bank to it if it qualifies, you can lock and unlock your card without calling 1-800 customer service, you can add funds, you can move funds, link to Google pay, and you can even ask for a Payday advance. That's if you qualify.

Cons

No there are a couple of things that I don't like about it is that I know it's simple and easy to use but sometimes it's a little too simple. Like for example when you want to add funds if you're adding from a bank account it will take three to five business days and for me that's way too long. But also concerns me is that there is no setting to manage alerts for example every time a money is being taken out or my card is being used at the store I want to get an alert so I know with branch there's no settings whatsoever. My last concern is that there is no online chat for customer service. By the time most people get off which is at 5:00 and then get home around 6:00 the banks are already closed. now if I'm sitting there and I want to go over my finances and I see something wrong in my account I don't want to have to wait until the following morning when I'm at work. I want to take care of the issue right then and there with most banks such as Wells Fargo is 24/7. I feel if the customer service is not there then you're never going to be serviced the way you should as a customer. I mean without customers there's no business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Amy P.
Industry: Food & Beverages
Company size: 2-10 Employees

Overall I really like this app

Used Daily for 6-12 months
Reviewed on 21/09/2017
Review Source: Capterra

I like the scheduler and the ability to share these things with staff easily. I love the shift swap so that i don't always need to be the one looking to replace someone's shift

Pros

I love the scheduler and the ability for employees to shift swap. It saves time and energy for me that could be used else where

Cons

I have trouble with the transition from the main page to the shift or shift swap page. It sometimes will not change or takes forever

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Shenea A.
Industry: Health, Wellness & Fitness
Company size: 51-200 Employees

Love it

Used Daily for 2+ years
Reviewed on 10/12/2020
Review Source: Capterra

It was very easy to use. Loved it alot to use to use it.

Pros

Every feature on this software I like . It was very very easy to learn how to use it didn't take long

Cons

There wasn't nothing I didn't like inlikedd everything about it. Very good software to use lol very easy

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Food & Beverages
Company size: 1,001-5,000 Employees

Branch or no...?

Used Weekly for 1+ year
Reviewed on 14/10/2020
Review Source: Capterra

I actually within the time of use found it helpful and ease of use was a benifit. It doesn't allow much room to misuse or overborrow.

Pros

I really liked the fact it used two factor authentication and it seemed not as buggy as other platforms I have experience with.

Cons

The customer service response time and solutions offered by its artificial intelligence. It too long of a gap and no one is available via phone which would be more pragmatic and reliable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9/10
Based on 665 user ratings
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Branch Pricing

Branch Pricing

Starting from
N/A
Free Trial
Free
Subscription
Value for money

A free plan is available, for an unlimited number of employees & managers.
Quotes for Enterprise plans, which offer additional features, are available on request.

A free plan is available, for an unlimited number of employees & managers.
Quotes for Enterprise plans, which offer additional features, are available on request.

Value for Money
4.6/5
Based on 665 user ratings
Compare value for money rating with alternatives
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Branch Features

Branch Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customisable Branding
Customisable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.5/5
Based on 665 user ratings
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Categories

Additional information for Branch

Additional information for Branch

Key features of Branch

  • AI chatbots
  • Access controls
  • Activity feed
  • Attendance tracking
  • Custom workplace groups
  • Earnings tracking
  • Employee activity reporting
  • Employee scheduling
  • Employee self-service
  • File sharing
  • Geofencing
  • In-app messaging
  • Manager approvals
  • On-demand shift coverage
  • Read receipts
  • Resource scheduling
  • Shift scheduling
  • Shift worker performance tracking
  • Store-level reporting
  • Third party integrations
  • Time tracking
  • Video & image posting
  • Web dashboard

Benefits

  • Employees can increase financial wellness with budgeting tools and instant access to earned wages to meet bill payments, unexpected emergencies, or expenses ahead of the two week pay period.

  • The mobile app allows employees to view and manage their shift coverage, overtime, attendance, and earnings.

  • With shift flexibility, employers can maximize shift coverage and enable employees to boost earnings by picking-up more shifts.

  • Branch FAQs

    Branch FAQs

    Below are some frequently asked questions for Branch.

    Q. What type of pricing plans does Branch offer?

    Branch offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Not Available

    A free plan is available, for an unlimited number of employees & managers. Quotes for Enterprise plans, which offer additional features, are available on request.

    Q. What are the main features of Branch?

    Branch offers the following features:

    • AI chatbots
    • Access controls
    • Activity feed
    • Attendance tracking
    • Custom workplace groups
    • Earnings tracking
    • Employee activity reporting
    • Employee scheduling
    • Employee self-service
    • File sharing
    • Geofencing
    • In-app messaging
    • Manager approvals
    • On-demand shift coverage
    • Read receipts
    • Resource scheduling
    • Shift scheduling
    • Shift worker performance tracking
    • Store-level reporting
    • Third party integrations
    • Time tracking
    • Video & image posting
    • Web dashboard

    Q. Who are the typical users of Branch?

    Branch has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Branch support?

    Branch supports the following languages:

    English, French, German, Italian, Portuguese, Spanish

    Q. Does Branch support mobile devices?

    Branch supports the following devices:

    Android, iPhone

    Q. What other apps does Branch integrate with?

    Branch integrates with the following applications:

    ADP Workforce Now, UKG Ready, Workday HCM

    Q. What level of support does Branch offer?

    Branch offers the following support options:

    Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials