TrackTik Overview

What is TrackTik?

TrackTik is a cloud-based security workforce management software which combines tools for managing security operations and back office tasks.

TrackTik’s Guarding Suite includes a live dashboard, client portal, reporting, guard tracking, trends & analytics, guard tour system, and a guarding toolbox. The dashboard allows users to track operations in real-time, with an activity feed of clock-ins/outs, checkpoint scans, videos, reports, and inactive mobile users, in addition to GPS tracking, daily tasks, and live metrics for exceptions, late shifts, and other data. Guard locations can be tracked and monitored, with out-of-zone notifications delivered to users in real-time via SMS and email. The client portal provides clients with secure access to site information, custom incident analytics reports, recorded video documentation, report histories, and real-time site activity.

The Back Office Suite offers tools for managing scheduling and attendance, contracting and invoicing, payroll, business intelligence, and accounting integrations. Client-specific schedules can be created with defined roles and requirements, color-coded guard availability indicators, customizable recurring shift templates, matching processes, and more. Payroll can be managed through payroll and accounting system integrations, with overtime, holiday hours, and paid time off (PTO) tracking, client-specific billing, and multiple payroll cycles. Users can generate a range of report types to assess business performance, profit and loss, and more.

TrackTik Overview

Pricing

Starting from
US$299.00/month

Pricing options

Free Trial
Subscription
Value for money

Contact TrackTik for pricing information, or visit: www.tracktik.com/pricing-faq/


TrackTik Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), English, French, German, Portuguese, Spanish

Media

TrackTik video TrackTik video TrackTik video TrackTik video TrackTik video TrackTik video TrackTik video TrackTik video TrackTik video TrackTik screenshot: TrackTik screenshot: TrackTik screenshot: TrackTik screenshot: TrackTik screenshot: TrackTik screenshot: TrackTik screenshot: TrackTik screenshot: TrackTik screenshot:

TrackTik Reviews

TrackTik Reviews

Overall rating
4.2
/
5
Excellent
34

Very good
26

Average
10

Poor
2

Terrible
2

Value for Money
3.9
Features
4
Ease of Use
4
Customer Support
4.2
81% recommended this app
Jason C.

We have developed a true partnership, not just a software vendor.


Andrew C.

Great for security management.

Despite the occasional slowdown which I imagine is due to server load, it's overall a useful software package for managing multiple guards across several locations. Would recommend.


Jason L.

Have worked in the Security Industry for nearly 20 years and accountability should not put the...

If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.


Elizabeth T.

Customer Support Assistance


Verified Reviewer

Best in Class Platform

Combined services, increased productivity, and increased visibility of security operations.


Jason C.
Company size: 1,001-5,000 Employees

We have developed a true partnership, not just a software vendor.

Used Daily for 1+ year
Reviewed on 25/10/2017
Review Source: Capterra

Pros

The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.

Cons

It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.

Response from TrackTik Software

Hello Jason, thank you for your generous rating!
We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Andrew C.
Industry: Security & Investigations
Company size: 51-200 Employees

Great for security management.

Used Daily for 2+ years
Reviewed on 20/03/2019
Review Source: Capterra

Despite the occasional slowdown which I imagine is due to server load, it's overall a useful software package for managing multiple guards across several locations. Would recommend.

Pros

Easy to review edit and submit guard reports for clients. The analytics that are available after setting report categories are helpful. Generally good overall up-time and quick and snappy to move around the dashboard.

Cons

While usually quick, there have been periods of extreme slowdown where report previews would take upwards of 15 seconds or more to generate making editing and review laborious when you're slogging through 100+ of them. Scheduling module could use some work. Our company looked at but ultimately elected not to use it because it had several drawbacks including not letting officer shifts overlap.

Response from TrackTik Software

Hi Andrew,
We're glad that you find our software useful to manage multiple guards across several locations. Thank you for bringing your issues with our software to our attention. As we look to continually improve our product, we will take your comments into consideration. Should you have further concerns, contact us at 1-888-670-9782 or [email protected]
Thank you,
TrackTik

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jason L.
Industry: Public Safety
Company size: 5,001-10,000 Employees

Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.

Used Daily for 2+ years
Reviewed on 5/07/2017
Review Source: SoftwareAdvice

If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.

Pros

This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.

Cons

In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.

Response from Iris

We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats.
Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible.
When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours.
We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email [email protected] and we’ll get back to you right away.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Elizabeth T.

Customer Support Assistance

Used Daily for 2+ years
Reviewed on 11/05/2017
Review Source: Capterra

Pros

I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!

Cons

You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.

Response from TrackTik Software

Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments.

Rating breakdown

Ease of Use
Customer Support

Verified Reviewer
Company size: 1,001-5,000 Employees

Best in Class Platform

Used Daily for 6-12 months
Reviewed on 30/03/2018
Review Source: Capterra

Combined services, increased productivity, and increased visibility of security operations.

Pros

An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most.

The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing.

We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.

Cons

We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software.

It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.3/10
Based on 74 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

TrackTik Pricing

TrackTik Pricing

Starting from
US$299.00/month
Free Trial
Subscription
Value for money

Contact TrackTik for pricing information, or visit: www.tracktik.com/pricing-faq/

Contact TrackTik for pricing information, or visit: www.tracktik.com/pricing-faq/

Value for Money
3.9/5
Based on 74 user ratings
Compare value for money rating with alternatives
Compare with alternatives

TrackTik Features

TrackTik Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4/5
Based on 74 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for TrackTik

Additional information for TrackTik

Key features of TrackTik

  • Audit reports
  • Automated report distribution
  • Back office management
  • Business intelligence
  • Checkpoint tracking
  • Client portal
  • Client-specific scheduling
  • Contract management
  • Customizable reporting
  • Dynamic tracking
  • Exception tickets
  • Guard scheduling
  • Incident reporting
  • Invoicing
  • Job-specific instructions per site
  • Live dashboard
  • Lone Worker Safety compliance
  • Message board
  • Panic button
  • Patrol route management
  • Payroll management
  • Read receipts
  • Real-time data
  • Real-time guard status, location & ETA
  • Real-time notifications
  • Remote device access
  • Shift scheduling
  • Timekeeping
  • Trend & analytics reports

Benefits

  • TrackTik’s live dashboard displays action logs including checkpoints, reports, employee clock-ins, and recorded interventions in real-time, and live metrics highlighting exception, late shifts, inactive users, and more.

  • The Guard Tour system supports barcode, QR code, NFC, and GPS checkpoints, with real-time GPS tracking throughout shifts, and GPS tracks included in automated guard tour summaries.

  • The report builder allows users to create report templates with mandatory fields, drop-down menus, signature fields, category and incident level-based reporting, and more.

  • Incidents can be reported across single or multiple locations, with customizable reports and interactive charts including bar charts, pie charts, line charts, heat maps, and area charts.

  • TrackTik’s set of guarding tools includes a message board for communicating with employees, Watch Mode, which enables guards to record videos of incidents, and a panic button which automatically notifies emergency contacts by email, SMS, and in the live dashboard with the GPS location of the device, employee name, and phone number.

  • TrackTik FAQs

    TrackTik FAQs

    Below are some frequently asked questions for TrackTik.

    Q. What type of pricing plans does TrackTik offer?

    TrackTik offers the following pricing plans:

    Starting from: US$299.00/month

    Pricing model: Subscription

    Free Trial: Available

    Contact TrackTik for pricing information, or visit: www.tracktik.com/pricing-faq/

    Q. What are the main features of TrackTik?

    TrackTik offers the following features:

    • Audit reports
    • Automated report distribution
    • Back office management
    • Business intelligence
    • Checkpoint tracking
    • Client portal
    • Client-specific scheduling
    • Contract management
    • Customizable reporting
    • Dynamic tracking
    • Exception tickets
    • Guard scheduling
    • Incident reporting
    • Invoicing
    • Job-specific instructions per site
    • Live dashboard
    • Lone Worker Safety compliance
    • Message board
    • Panic button
    • Patrol route management
    • Payroll management
    • Read receipts
    • Real-time data
    • Real-time guard status, location & ETA
    • Real-time notifications
    • Remote device access
    • Shift scheduling
    • Timekeeping
    • Trend & analytics reports

    Q. Who are the typical users of TrackTik?

    TrackTik has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Mid Size Business

    Q. What languages does TrackTik support?

    TrackTik supports the following languages:

    Chinese (Simplified), English, French, German, Portuguese, Spanish

    Q. What type of pricing plans does TrackTik offer?

    TrackTik has the following pricing plans:

    Subscription

    Q. Does TrackTik support mobile devices?

    TrackTik supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does TrackTik integrate with?

    TrackTik integrates with the following applications:

    Avalara, Criterion HCM, Sage 300cloud

    Q. What level of support does TrackTik offer?

    TrackTik offers the following support options:

    Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs