Business management for the health & fitness industry
4.4/5 (157 reviews)WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.
The frontend customer experience allows clients to book classes or treatments online via the Android and iOS native mobile apps, Facebook, or directly through the automatically generated WellnessLiving.com directory listing. Customers can use the WellnessLiving mobile app to book appointments, pay for services, and write reviews, as well as share their experiences on Facebook. Once bookings are made, notifications and confirmations are automatically sent to customers and staff through SMS or email, and post-booking communication is facilitated with the SMS feature.
From the WellnessLiving backend, employees and management can manage class or event schedules by synchronizing data across all platforms so that schedules are always up-to-date. Users can build their online store using the WellnessLiving wizard and start selling online instantly with a POS feature which facilitates credit card processing, recurring payments, and automatic membership withdrawals. Employers can also use staff management tools to schedule shifts, manage payrolls, track staff performance, calculate pay, and more.
Pros
This software is what I wish I had for the past 5 years. The previous studio I had managed used MINDBODY, and it was the biggest headache of my job. WellnessLiving's software is beyond user friendly, and the support staff is phenomenal. They not only guide you to find the answers you are looking for, but they are patient and kind while doing it. With being in a brand new barre studio, this is EXACTLY what we were looking for. The customers absolutely love the software. It's so easy for them to book their classes, and purchase packages. I have had several customers come in and say they wished it was so easy to navigate for every studio. I asked curiously to see what the app was called that gave them so many issues, and of course it was MINDBODY! WellnessLiving has defiantly eased my mind, I couldn't be happier!
Cons
I honestly can't think of any, I only wish I would have found WellnessLiving first in my previous studio!
I’m very happy of using wl for my studio. It’s very user friendly both for the staff and the clients.
Pros
I love this software, it’s easy to use, it’s has all the features that my business needs and more and the customer service is always very responsive. I also love the promise of never increasing fees!
Cons
Software updates aren’t alerted in advance
Overall, I am extremely pleased with Wellness Living. They do a great job working with those that use their software. They know who is paying their bills. Our success means Wellness Living will be successful. They really look for ways to make me more successful and profitable.
Pros
As the owner of 3 Yoga Studios and used 4 different software packages to manage my businesses. Once I got use to the ways to use Wellness Living, I noticed all of the ways the designers have made moving between forms, client information, classes, and much more; I have to rate it the best that I've used.
The biggest value is the Tech Support. They are all friendly, patient, and well versed on the software. I have raised a couple of interesting questions and if they felt they did not have the correct answer, they asked for input from their team. I've called at a busy time, left a incomplete message, only to receive a call to insure that I was helped.
Lastly, each time an Update comes out, it DOES improve my ability to manage my businesses.
Cons
The only option that I have asked for was a tool / solution to manage Substitutes for Classes. I have only found one supplier do it well.
Wellness Living provides a easy system to send in requests for improvements. I have raised this with them. I sense that they will have a solution out soon.
See above
Pros
Very committed to customer service, whenever I have a question, they are there to help...I attended the CanFItPro conference this past weekend and checked out the Wellness Living booth at the tradeshow and was pleasantly surprised to be greeted by Avital, my onboarding specialist...she actually remembered me a year later! Can't say enough about how helpful this team is! I have also been impressed by the numerous functions such as the Transformation Log and in-house challenges made possible through the app. My members love it to reserve and sign in to classes and find it easy to use.
Cons
Not as intuitive as I would have liked, but I'm not super tech savvy. The online tutorials and customer support make up for this!
Hi Jacquie!
Thanks so much for taking the time to leave your review. Our teams do everything possible to always ensure that your customer service experience is as close to perfect as possible, which is why you can always trust that we will be there for you. We are so happy to hear that you had such an awesome experience with Avital. We have worked hard to provide you with the tools you need to run your business, so it is great to hear that you have found such success with our apps, transformation log, client features, scheduling, and everything else. We are always here to help you with anything you might need, so never hesitate to get in touch for some additional help setting things up or getting things running. Thank you for choosing WellnessLiving!
-Blake M. (WellnessLiving Customer Advocate)
My overall experience with Wellness Living is big time positive. They actually care about you and want to do a good job. I'm so appreciative because it got to the point where MindBody didn't care at all. They just wanted your money and that was it. Maybe it was because I was a small fish in a big pond and I was expendable. I don't know. However, Wellness Living is the exact opposite. They run their business right and I'm glad to be a part of it. They make my life easier. The software is so easy and intuitive to use that we were up and running full speed upon transition.
Pros
The intuitive nature of the software is really nice. It makes sense. I'm still trying to deprogram myself from the complicated nature of MindBodyOnline and not automatically assume things are going to be difficult.
When you do have a question during your learning curve or implementation of new things, you simply call or send and email to customer support and they send screen shots and detailed descriptions to help. There's also a Help Suite you can use to look up any particular situation.
The features are awesome and the price point for all it is capable of is fantastic.
Cons
I can't think of anything that I don't like. I'm still in my learning curve from switching from MindBodyOnline and anything that I don't understand is from my lack of knowledge of the software. It's getting easier and easier each day as you learn more when certain situations arise. There have been a couple bugs to work out as I had many many many years of data with MindBody to transfer over.
Hi Susan!
Thank you so much for leaving your review. At WellnessLiving, we are passionate about providing businesses like yours with the easiest to use software so that you can focus on your clients while we worry about the more technical aspects of your business operations. We are ecstatic to hear that you have learned to use WellnessLiving so quickly and easily, and that you have gotten such great use of our help resources. We are proud to be a part of your business and are so glad that you decided to make the switch. Thanks for choosing WellnessLiving!
-Natasha B. (WellnessLiving Customer Advocate)
Starter: $39.00/month
Standard: $99.00/month
Professional: $199.00/month
Enterprise: $599.00/month
Below are some frequently asked questions for WellnessLiving.
WellnessLiving offers the following pricing plans:
Starting from: US$39.00/month
Pricing model: Subscription
Free Trial: Not Available
Starter: $39.00/month
Standard: $99.00/month
Professional: $199.00/month
Enterprise: $599.00/month
WellnessLiving offers the following features:
WellnessLiving has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
WellnessLiving supports the following languages:
English
WellnessLiving has the following pricing plans:
Subscription
WellnessLiving supports the following devices:
Android, iPhone, iPad
WellnessLiving integrates with the following applications:
Constant Contact, Facebook, Google Calendar, Google Maps, Mailchimp, QuickBooks Online, Wordpress
WellnessLiving offers the following support options:
Knowledge Base, Online Support, Phone Support, Video Tutorials
My overall experience has been GREAT! It is so user friendly, and has so many awesome customizations. SO EASY TO USE!