--- description: Learn how Zonka Feedback can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zonka Feedback Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [Zonka Feedback](/software/109079/zonka-feedback) # Zonka Feedback Canonical: https://www.getapp.co.nz/software/109079/zonka-feedback Page: 1 / 4\ Next: [Next page](https://www.getapp.co.nz/software/109079/zonka-feedback?page=2) > Zonka Feedback is an AI-powered Customer Feedback \& Intelligence platform to collect, analyze, and act on customer feedback—improving experiences, boosting loyalty, and driving business growth. > > Verdict: Rated **4.8/5** by 68 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zonka Feedback Effortless NPS, CSAT, CES survey \& VoC program Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks \& more AI Feedback Intelligence with thematic, sentiment, impact analysis \& entity recognition Reputation Management to unify, monitor, and respond to online reviews Centralized Inbox with collaborative view, tagging, and tasks Case Management with tickets, assignments, and direct customer communication Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams Workflow Automation to trigger actions and close the loop faster Reporting \& Analytics with out-of-the-box dashboards and trends Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 68 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zonka Feedback - **Location**: New Delhi, India - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$199.00 - **Pricing model**: Flat Rate - **Pricing Details**: FEEDBACK MANAGEMENT - Starting from $199/Month AI FEEDBACK INTELLIGENCE - Starting from $999/Month CUSTOM: Please contact Zonka Feedback for further pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - 360 Degree Feedback - API - Access Controls/Permissions - Activity Tracking - Alerts/Notifications - Anonymous Feedback - Audience Targeting - CES Survey Structure - CSAT Survey Structure - Categorisation/Grouping - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Contact Database - Contact Management - Customer Experience Management - Customer Journey Mapping - Customer Segmentation - Customisable Branding - Customisable Forms ## Integrations (11 total) - ActiveCampaign - Airtable - Freshdesk - Google Sheets - Help Scout - Intercom - Meta for Business - Slack - Twitter/X - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Survey Software](https://www.getapp.co.nz/directory/234/survey/software) ## Related Categories - [Survey Software](https://www.getapp.co.nz/directory/234/survey/software) - [Feedback and Reviews Management Software](https://www.getapp.co.nz/directory/575/feedback-and-reviews-management/software) - [Customer Experience Software](https://www.getapp.co.nz/directory/601/customer-experience/software) - [Employee Engagement Software](https://www.getapp.co.nz/directory/715/employee-engagement/software) - [Customer Satisfaction Software](https://www.getapp.co.nz/directory/1029/customer-satisfaction/software) ## Alternatives 1. [SurveyMonkey](https://www.getapp.co.nz/software/2371/surveymonkey) — 4.6/5 (10499 reviews) 2. [Jotform](https://www.getapp.co.nz/software/10191/jotform-4-0) — 4.7/5 (2919 reviews) 3. [Typeform](https://www.getapp.co.nz/software/91581/typeform) — 4.7/5 (974 reviews) 4. [QuestionPro](https://www.getapp.co.nz/software/103311/questionpro) — 4.8/5 (539 reviews) 5. [Connecteam](https://www.getapp.co.nz/software/105401/connecteam) — 4.6/5 (5308 reviews) ## Reviews ### "Zonka Feedback - Very Powerful Survey and Feedback Platform" — 5.0/5 > **Todd** | *17 July 2021* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The software is very easy to use - I built my first survey from a template and had it up and running within minutes. Many customization options also help to make it very flexible and powerful. > > **Cons**: There is a small learning curve for the customization and implementation components, but that's hardly a negative. > > This platform has made it easier for us to gather feedback quickly so that we can adjust more rapidly to customer needs and wants. ----- ### "Best Review Software hands down." — 5.0/5 > **Leon** | *3 February 2025* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: It's simple buildouts for all surveys and managing how those surveys are taken. Also the salesforce integration is top tier. Very easy to use. Dollar for dollar, this is the best review software. The dashboards are clean and simple to understand. They're already all setup as well\! > > **Cons**: None really. It fit all of our needs that we had and the salesforce integration was perfect. > > \[sensitive content hidden\] was great to work with from the beginning. They are passionate about their product and actually do take great feedback and implement what they see that needs to change. ----- ### "Zonka..\! The One stop Solution for Feedbacks mechanism" — 4.0/5 > **M B** | *30 April 2020* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: The ease of creating feedback forms with various formats. Also, the extensive reporting that is available helps us to do a better analysis. > > **Cons**: Not all the comments can be downloaded in the pdf. > > We used to collect the feedbacks manually through the registers. Now we have moved to Zonka, which helps us to fetch all the reports on the dashboard. ----- ### "The only feedback tool you will ever need." — 5.0/5 > **Aditya** | *20 July 2021* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: I really like how everything is logically organised in regard to the UI, the platform can handle a lot and offers a lot of options, still manages to make it easy for the user to navigate and quickly set up a survey/feedback form. Multiple templates allow for question ideas and if you are not happy, it is editable so you can customise what you want to ask your clients, plus also change colors and design. The one thing that I love about it is, the direct SMS sending option. I can distribute the survey via SMS without any hassles and use of any third-party software or automation. I can also schedule the SMS. I think it is a good platform for surveys. It also offers analytics, which makes it very convenient to analyse all the data and make it useful\! > > **Cons**: One thing that I don't like is the UX, which needs a little modernisation, and I think the platform gets a little slow sometimes. Other than that it is solid\! > > Overall I believe, If you need a tool for feedback, don't look here and there you will be wasting your time, try this out first and you won't have to try another one. The best part for me is SMS inclusions, earlier I had to integrate my feedback tool with other tools to send SMS which is tiresome and expensive, with Zonka its easy and inbuilt. It does a lot of complex things but still easy to understand, thanks to how well everything is logically organised in the user interface. In addition, this is the only tool I know of that offers Offline Feedback... you saw that right\! offline feedback, which can be placed at your physical locations and start collecting feedback from your store visitors. Definitely check it out if you need or will ever need a proper feedback/survey tool. ----- ### "Comprehensive and User-Friendly Feedback Platform with Excellent Support" — 5.0/5 > **Majlinda** | *21 August 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Zonka Feedback offers easy navigation, comprehensive features, and a user-friendly platform > > **Cons**: At this time, I can't think of any significant cons. The platform met my needs and performed as expected > > My overall experience with the Zonka Feedback platform has been very helpful, both for me and the company I recommended it to. The platform provides all the features I needed, making it a comprehensive tool for gathering and analyzing feedback. Additionally, the communication with the staff (Rajat) was excellent, contributing to a smooth and positive experience ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.co.nz/software/109079/zonka-feedback?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/109079/zonka-feedback) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data