i4a AMS is a cloud hosted, licensed SaaS solution providing membership management for boards, associations and organizations. Deployed online and already optimized for mobile access, the service includes hardware support, backup and system maintenance, along with PCI compliant eCommerce provision. i4a AMS tightly couples database and content management to not just process memberships but also provide a versatile, professionally styled website for supporting and promoting member services. With a wealth of designs available from template and the ability to define bespoke styling, URLs and navigational structures, these branded sites promise to deliver a consistent message to a target community – irrespective of browser or device.
On the database management side, i4a AMS users can process membership applications, registrations, renewals and handle the maintenance of detailed member records and directories. Calendar-based scheduling allows for event planning, while image libraries, resource directories and certification management features support every aspect of online community engagement. Connection to an existing merchant account adds eCommerce support for processing payments, while i4a also exports out to QuickBooks for more sophisticated accounting workflows.
It's a one-stop shop for all of our needs and organizes our membership database, our membership renewals, our financials, our sales, our meeting registration needs and our website!
For the most part, the software is intuitive and comes with detailed wiki instructions as well as personalized support (for a monthly fee -- well worth it) for all aspects of the software package. The Support team responds immediately and will even conduct telephone training with your staff. They are professional, knowledgeable, competent and they are like an extension of your team!
Additionally, i4a does not "sleep on the job" and is continually improving the software based upon customer feedback. The roll-out for new initiatives in announced well in advance and with a complete review of new features along with instructions.
The reliability of our website is extraordinary! In the six years that I've been here, the number of times the website has gone down is fewer than you can count on one hand. Their system notifies them of any problem and they resolve the issue before I'm even aware that it has occurred. I have never received a call from a member notifying me that our website was down.
A caveat to these comments is that I am almost 65 years old and came to my current position at the age of 58. Previous to this, I had no experience managing a membership database, managing a website, and creating registration forms as well as forms for selling products. That being said, working within the i4a software system is relatively intuitive; however due to the complexity of the multi-faceted software, inevitably I've run into snags. When that occurs, I can navigate through the system either using written instructions provided on the wiki or submitting support tickets for individualized assistance. There is a monthly fee for the Support service and it is well worth it! The i4a technical support team becomes like one of your own staffers!
We have been with i4a since about 1996. We were one of the first Associations to process membership apps and meeting registrations online. At the time most Associations had links to printable forms which had to be filled in and mailed with a check. i4a made it possible for us to be on the cutting edge. i4a is a company I trust because they are always updating their equipment and processes. I am able to be in complete control of our Website and their system makes our site very professional, in both looks and functionality. Their customer service is exceptional. I always get a quick response to any support questions/issues I post and their entire team is very helpful and knowledgeable. I have worked with many of the team for a couple of decades. It always helps to have continuity. We have completely updated our site a couple of times and their team always worked closely with us for a smooth transition, and each time we were thrilled with the results and upgrades. Thank you Donald Rome and team for making NARTS function and look so good!
We like everything about this software. It help our business function at our best.
I can't think of anything we don't like.
Our client benefits but me personally - not so much
The accounting functions and how we can bill anyone without mailing a letter. I feel comfortable with the report functions so billing our client without postage costs is quite a plus especially our thrifty cost cutting members.
Three things. First - The updates which cause changes to the process. I understand updates need to be made but maybe not so often. I will just get a handle on the process and it changes. It's not just you - it's all programs. Second - the need to refresh. Drives me crazy. A report will be completely off kilter so we will need to refresh. Third - the change I requested almost three years ago which still hasn't been completed. Split the Name change and Company name change. Ok - one more Con - the Browser requirements. Some of our members are global and can not update to Google Chrome or Firefox. They have HUGE issues accessing the site.
i4a allows us to do so much, despite being an office of just 2 FTE. We have hundreds of universities in our association, with thousands of individuals engaged. The software allows us to provide a professional website, register participants for our workshops and meetings, easily remind members about membership renewal, and now also integrate with an online community platform (and a lot more). The help ticket system works great and the i4a team is knowledgeable and professional.
There hasn't been anything not to like; I've used much more expensive, custom-built solutions at other organizations and this is easier to use!
They have great customer service that is very responsive. Although we moved to other platforms for most our CMS, the email listserve I mentioned remains extremely valuable to our organization.
The CMS is highly customizable, making it very powerful in conforming with your needs. I'm mostly using it for the listserve services which so far, I have not seen any other service that works they way we need it to. basically, it allows us to have selected groups email each other and respond to individuals or the whole group without having to copy and paste a bunch or "cc" or bcc" addresses.
Some of the back end and setup is not as user friendly or good looking as others I use but it is still very functional and part of it is due to the customization it offers. There are a few features very specific to our organization that we wanted but were unable to fulfill without creating an issue elsewhere. There are always workarounds but it would be nice to have what we need without compromise.
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Below are some frequently asked questions for i4a AMS.
i4a AMS offers the following pricing plans:
Starting from: US$99.00/month
Pricing model: Subscription
Free Trial: Available
Contact vendor to request a demo and pricing information.
i4a AMS offers the following features:
i4a AMS has the following typical customers:
Mid Size Business, Small Business
i4a AMS supports the following languages:
i4a AMS has the following pricing plans:
We do not have any information about what devices i4a AMS supports
i4a AMS integrates with the following applications:
i4a AMS offers the following support options:
Online Support, Phone Support