--- description: Learn how EvantoDesk can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: EvantoDesk Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [EvantoDesk](/software/108581/evantodesk) # EvantoDesk Canonical: https://www.getapp.co.nz/software/108581/evantodesk > EvantoDesk is simple help desk software and simple customer service software specifically for SMBs > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of EvantoDesk Ticket processing workflows enable the automation of actions including ticket assignments and prioritization. EvantoDesk’s collision detector automatically detects when multiple agents are viewing the same ticket, adding notes, forwarding tickets, or typing replies, with instant alerts to prevent duplicate actions. Custom ticket submission forms can be created, allowing customers to submit tickets through the business’ website. A range of plugins are offered, including a customer forum, knowledge base for presenting help documents and articles, and the EvantoChat live chat solution. EvantoDesk can be integrated with existing websites, alongside the forum and knowledge base plugins, with users able to change color schemes and add company logos. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 3 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Evanto - **Location**: East Harptree, UK - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: 21-day free trial, no credit card required. Free and paid subscription plans are available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Alerts/Escalation - Automated Routing - Customisable Branding - Data Import/Export - Knowledge Base Management - Multi-Channel Communication - Prioritisation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Social Media Integration - Ticket Management - Workflow Management ## Integrations (4 total) - Mailchimp - Meta for Business - Twitter/X - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Milvus](https://www.getapp.co.nz/software/132287/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [BeyondTrust Remote Support](https://www.getapp.co.nz/software/113939/bomgar) — 4.6/5 (2009 reviews) ## Reviews ### "Excellent support process enabler" — 5.0/5 > **David** | *11 September 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Enables one email address to be used for all types of request, which can then be quickly passed to the appropriate agent to resolve. - Makes sure that nothing 'falls between the cracks' of a rapidly growing business. > > **Cons**: There were a couple of UX queries we had, but these were virtually instantly resolved by the team at Evantodesk > > We have been able to move away from using personal email addresses to handle support requests, to implementing one support email address (at our domain name) through which all requests flow. - Then, regardless of to whom each case is assigned, communications go back to the client from the same email address they contacted. And we have clear sight of how many tickets are still open and how long it takes us to resolve different requests etc - great for understanding where we should focus our own process/systems improvements ----- ### "Quality product yet good value" — 5.0/5 > **Luke** | *5 January 2017* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: It has a clean easy to use design and so we have barely needed to train our staff. The workflows save us time and the alerts to our email addresses ensure we can react quickly to new orders and replies to existing orders. Has given us confidence that we are on top of all orders now and so we feel confident as we are now expanding and opening a new branch in Bristol. > > **Cons**: The ticket list can sometimes be slow to open. Some bugs were present when we started using it but in the past few weeks, we have not encountered any bugs so they must now be fixed. > > EvantoDesk has really helped us manage our organic box orders and we are no longer missing any orders which used to happen when we used just email software. It has been easy to use and setup and the workflows have been really important in alerting us to new orders and responses. The design is a pleasure to use and as we grow we may use the other features such as live chat and possibly the help docs and forums. Customer support is just office hours but we haven't needed it too much. EvantoDesk has agreed to integrate with our online orders software and is friendly, professional people to deal with. ----- ### "Has all the features you need. We searched high and low for all these features." — 5.0/5 > **Verified Reviewer** | *4 February 2018* | Recommendation rating: 10.0/10 > > **Pros**: I literally looked for months for software that could handle everything I needed for my IT support company. Every time I thought we found it, basic features would be missing and support would never get back to me. I thought most of these should be included but EvantoDesk is the only one that had everything\! Support have been VERY responsive getting back to us in minutes. > > **Cons**: UI is a little "techy" but they are working on that. Still usable, it just would be better if redesigned for non-geeks. > > I literally looked for months for software that could handle everything I needed for my IT support company. Every time I thought we found it, basic features would be missing and support would never get back to me. I thought most of these should be included but EvantoDesk is the only one that had everything\! Support have been VERY responsive getting back to us in minutes. ## Links - [View on GetApp](https://www.getapp.co.nz/software/108581/evantodesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | ----- ## Structured Data