Drip

Drip

See your customers in full color.

4.5/5 (145 reviews)

Drip Overview

What is Drip?

Drip is a powerful email marketing automation tool with a visual campaign builder, workflow management and subscriber engagement analysis tools. Drip is the CRM Salesforce didn’t build. Our Ecommerce CRM - ECRM - is built for more sales, not sales teams. Thousands of marketers are getting to know their customers better using our features. They’re graduating from typical email platforms or overhyped marketing automation tools and making more money with Drip.

Contact management features offered by Drip allow users to launch broadcasts, autoresponders, and behavior triggered emails as part of their marketing campaigns. The visual workflow creator gives users the tools to create and automate the entire user journey based on rules and event triggered actions. Workflows can be created to automate tasks such as tagging, sending out email campaigns, responding to customer emails, and more, and users can add in actions, decisions, forks, goals, delays, and exits to fully customize their workflow path.

In order to increase lead conversions, Drip also provides a purchase intent scoring tool which analyzes leads and pinpoints the exact moments that contacts are most likely to convert. Funnels can also be created to send the right email to the right person, at the most effective time in their user journey, and users have access to contact history timelines for an overview of everything a user has seen and done.

Drip Overview

Pricing

Starting from
US$49.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Forever-free up to 100 contacts. Pricing is based on number of subscribers.

Basic subscription (2,500 subscribers) - $49/month or $41/month when paid annually.

Pro subscription (5,000 subscribers) - $99/month or $83/month when paid annually.

Consult Drip for more pricing options.


Drip Features

Devices
Business size
S M L
Markets
Australia, Canada, United States
Supported Languages
English

Screenshots

Drip screenshot: Set up custom conversion tracking
Drip screenshot: Set up custom conversion tracking Drip screenshot: Drip's email builder allows users to customize every detail of their messaging for individual people Drip screenshot: Set up automated workflows that aim to increase customer engagement by adapting to customer interests and behavior Drip screenshot: Users can learn about subscribers and website visitors and track the data any way they like Drip screenshot: Get up and running immediately with Drip’s wide variety of prebuilt email campaigns and marketing workflows Drip screenshot: Examine data from Drip with exportable data

Drip Reviews

Drip Reviews

Overall rating
4.5
/
5
Excellent
89

Very good
46

Average
3

Poor
4

Terrible
3

Value for Money
4.2
Features
4.4
Ease of Use
4.1
Customer Support
4.3
93% recommended this app
Steve P.

Best email marketing automation software I've used...and I've used A LOT!


Verified Reviewer

So many possibilities with Shopify

Drip solved problems we didn't even know we had. For example, we are able to automate a lot of our social and email marketing through Drip before a team member takes leave of absence so things aren't going to hurt as bad for the team as a result. We could not do that previously and would have had to leave money on the table while they were gone (we are a small company.) Currently we have really just focused on our brick and mortar business with Drip but I anticipate when we ramp it up for our ecomm store we will see some really interesting results there too. Our overall experience has been very positive.


Dennis U.

Drop Ecommerce CRM is the Best B2C CRM available today!

Overall great experience, it's allowed us to expand our offering from a standard e-commerce site, to full-on marketing pipeline implementations.


Eugen P.

State of Drip - post LeadPages acquisition

Drip used to be great. Really great. I've been with them since the very early days and I never had any problems. Plus, their support was excellent.
Unfortunately, after the LeadPages acquisition, things started getting progressively worse. Not right away, but slowly, automation started failing, workflows would get stuck, or simply not fire for no particular reason, etc. And support times got slowly worse until the crazy point we're at today, with support getting back with feedback after more than a week almost each and every time.
I never thought I'd be writing a negative review for Drip of all things. But, here I am, planning my migration.


Troy P.

Great And Easy To Use ESP


Steve P.

Best email marketing automation software I've used...and I've used A LOT!

Used Daily for 1+ year
Reviewed on 4/04/2018
Review Source: Capterra

Pros

I've seriously tried it all over the past 5 years. From Campaign Monitor, to Get Response. Infusionsoft to Mailchimp. Convertkit, Active Campaign, and that's just the well-known ones. Some for small stints (think 1 - 3 months) others for longer stints (6 - 12). Drip is the only one that I've been using for well over 12 months and am feeling very comfortable with. Down to why this software is great - simply put, most of it's core functionalities are well thought out and easy to use. But then advanced things can still be done even if you're a novice to marketing automation. Sending drip campaigns, setting up subscribe forms and linking with other software to create automatons, all super easily done. Overall is a really well thought out piece of software, and the easiest to use considering its power.

Cons

Some things are quite tricky to do. For example, you would expect to be able to set a simple trigger link in an email, except that requires setting up a completely separate automation. You can't set triggers to happen at certain times, and it can be a pain to get your email template looking good (plain templates are awesome but sometimes you just want to be able to adjust things to make it more personal). Adding call-to-action buttons to emails is also insanely difficult, simply getting the colors to match your own brand is impossible. But all these are minor gripes in the grand scheme of things!

Response from Leadpages

Hi Steve,

Everyone here at Drip appreciates the time you took to write us a review!

Since your review just a couple of months ago, we have actually launched the Visual Builder for all of your emailing needs! No more trouble adding call-to-action buttons or getting the colors to match your brand. The new Visual Builder allows you to easily build big, beautiful emails outfitted with images and brand styling for when you need to do more showing instead of telling¿ All the formatting. Zero coding.

Thanks again,
Sam from Drip

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Retail
Company size: 13-50 Employees

So many possibilities with Shopify

Used Weekly for 1-5 months
Reviewed on 29/07/2019
Review Source: Capterra

Drip solved problems we didn't even know we had. For example, we are able to automate a lot of our social and email marketing through Drip before a team member takes leave of absence so things aren't going to hurt as bad for the team as a result. We could not do that previously and would have had to leave money on the table while they were gone (we are a small company.) Currently we have really just focused on our brick and mortar business with Drip but I anticipate when we ramp it up for our ecomm store we will see some really interesting results there too. Our overall experience has been very positive.

Pros

If you sell a lot of different types of products and customers, Drip's ability to help you segment people automatically is amazing. We switched from MailChimp to Drip when Shopify broke and MC broke up but we also needed something more robust for our click and brick as our ecomm started to take off. I love that you can trigger events based on actions like when a subscriber clicks on a certain page on your website and the Facebook custom audience integration is very useful and has upped our targeting strategy on social too. Looking back on what we were doing with MailChimp vs. Drip, I kind of just laugh. They're hard to even compare. This is a full blown marketing and CRM suite and Mailchimp just sends emails. I still feel like I have more I can learn and do with Drip which is exciting. Support is very helpful and quick.

Cons

The email builder is improving but needs work still-you need to really inbox test because it will not save you from yourself. Images are skewed in some email clients if you check the "constrain image" box for example, so don't check that box! There are some other weird bugs in it but they just came out with a new version which is for sure an improvement. You can now select your products from your Shopify store which is HUGE but I would love more flexibility on integrating products and collections dynamically. The alt text doesn't work in the builder which seems weird to me and I don't have a big enough team to hand code the amount of eblasts we send.

I want to add I don't think this is for the casual marketer. In other words, you could get overwhelmed very easily by the bells and whistles so while this is awesome for marketing automation geeks, I would make sure it isn't too complicated for your business goals.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Dennis U.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Drop Ecommerce CRM is the Best B2C CRM available today!

Used Daily for Free Trial
Reviewed on 13/05/2020
Review Source: Capterra

Overall great experience, it's allowed us to expand our offering from a standard e-commerce site, to full-on marketing pipeline implementations.

Pros

I've only managed to work on Drip Ecommerce in a trial period, but so far it blows every other CRM out of the water. It's purely designed to work well with Ecommerce websites, so you can quickly integrate it with your platform and start marketing like a true professional ecom business!

Cons

So far we love the software and have no dislikes for it. We recommend it strongly for eCommerce websites looking to expand their marketing efforts.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Eugen P.
Industry: E-Learning
Company size: 13-50 Employees

State of Drip - post LeadPages acquisition

Used Daily for 2+ years
Reviewed on 8/11/2018
Review Source: Capterra

Drip used to be great. Really great. I've been with them since the very early days and I never had any problems. Plus, their support was excellent.
Unfortunately, after the LeadPages acquisition, things started getting progressively worse. Not right away, but slowly, automation started failing, workflows would get stuck, or simply not fire for no particular reason, etc. And support times got slowly worse until the crazy point we're at today, with support getting back with feedback after more than a week almost each and every time.
I never thought I'd be writing a negative review for Drip of all things. But, here I am, planning my migration.

Pros

The automation is top-notch. When it works.

Cons

The automation simply doesn't work all the time. For now particular reason, workflows get stuck, or just don't fire. Tags get applied twice.
And support is, well, they're just not there. The support wait-times on my last few issues was litteraly always 8-9 days until the first answer from them.

Response from Drip

Hello, Eugen,

Thanks for putting your trust in Drip these past few years and for taking the time to tell us about your experience.

The truth is that we¿ve been growing pretty quickly this past year, and our own growth kind of outgrew our support britches for a little while. That being said, we¿ve been busy expanding our support squad. While support had previously been offered from 9 am ¿ 5 pm, M¿F, we¿re now helping people an extra 20 hours per week from 7 am ¿ 7 pm, M¿F.

This has cut our support response time significantly, and our No. 1 aim is to help answer everyone¿s questions well within the 24-hour mark. We don¿t ever want people to feel like they¿ve been left hanging, and we¿re sorry you¿ve felt some pangs as we grow.

We haven¿t been seeing any issues on our end in regard to automations working, but we¿re hoping that we¿ll be better able to answer your concerns with our extended support.

Thanks again for your review and for riding along with us as we grow.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Troy P.
Industry: Consumer Goods
Company size: 13-50 Employees

Great And Easy To Use ESP

Used Daily for 1+ year
Reviewed on 31/01/2020
Review Source: Capterra

Pros

The design and interface is beautiful and very easy to use. I can imagine that even people completely new to email marketing would figure it out very easily. Great email builder tool. Easy to integrate.

Cons

Our primary issue was with the magento integration and it only pulling in some of our customer data. Ex: It would show that we had just over 10k customers, which is a fraction of the real number. When we switched to Klaviyo it displayed correctly.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.4/10
Based on 145 user ratings
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Drip Pricing

Drip Pricing

Starting from
US$49.00/month
Free Trial
Free
Subscription
Value for money

Forever-free up to 100 contacts. Pricing is based on number of subscribers.

Basic subscription (2,500 subscribers) - $49/month or $41/month when paid annually.

Pro subscription (5,000 subscribers) - $99/month or $83/month when paid annually.

Consult Drip for more pricing options.

Forever-free up to 100 contacts. Pricing is based on number of subscribers.

Basic subscription (2,500 subscribers) - $49/month or $41/month when paid annually.

Pro subscription (5,000 subscribers) - $99/month or $83/month when paid annually.

Consult Drip for more pricing options.

Value for Money
4.2/5
Based on 145 user ratings
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Drip Features

Drip Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customisable Branding
Customisable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Third Party Integration
Features
4.4/5
Based on 145 user ratings
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Categories

Additional information for Drip

Additional information for Drip

Key features of Drip

  • A/B testing
  • API
  • Activity tracking
  • Analytics / ROI tracking
  • Application integration
  • Automatic notifications
  • Behavior driven rules
  • Branching
  • CRM integration
  • Campaign management
  • Campaign planning
  • Campaign scheduling
  • Conditional logic
  • Configurable workflow
  • Content / blogging platform
  • Content customization
  • Conversion optimization tools
  • Conversion tracking
  • Custom fields
  • Custom forms
  • Customer activity reporting
  • Customer segmentation
  • Customizable templates
  • Data import/export
  • Data migration
  • Drip campaigns
  • Dynamic workflow
  • Email builder
  • Email marketing
  • Email templates
  • Engagement analytics
  • Event triggered actions
  • Graphical workflow editor
  • Knowledge base
  • Lead capture
  • Lead nurturing
  • Multi-campaign
  • Multi-channel marketing
  • Multi-variate testing
  • Multiple user accounts
  • Native reports & dashboards
  • One-off emails
  • Performance reports
  • Project templates
  • Purchase intent marketing
  • Rules-based workflow
  • Search marketing
  • Subscriber management
  • Tagging
  • Tags & keywords
  • Third party integration
  • Tracking features
  • Visitor targeting
  • Visual workflow builder
  • Widgets
  • Workflow management

Benefits

  • Track campaign results with built-in visual reports highlighting subscriber activity such as form opens, form closes, web conversions, and first-time visitors.

  • Use the visual workflow builder to apply tags, send one-off emails or entire campaign sequences, with 18 triggers and 16 actions in the automation rule builder.

  • Gain subscribers and capture email addresses with sign-up forms in the form of widgets, embedding to websites, exit triggered popups, or hosted forms. Drip also provides a subscriber pruning tool to remove subscribers who are no longer engaging with the platform.

  • Use Drip’s campaign blueprints and templates to build marketing campaigns applying best practices, and use split-testing to see which features work best.

  • Drip FAQs

    Drip FAQs

    Below are some frequently asked questions for Drip.

    Q. What type of pricing plans does Drip offer?

    Drip offers the following pricing plans:

    Starting from: US$49.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Forever-free up to 100 contacts. Pricing is based on number of subscribers. Basic subscription (2,500 subscribers) - $49/month or $41/month when paid annually. Pro subscription (5,000 subscribers) - $99/month or $83/month when paid annually. Consult Drip for more pricing options.

    Q. What are the main features of Drip?

    Drip offers the following features:

    • A/B testing
    • API
    • Activity tracking
    • Analytics / ROI tracking
    • Application integration
    • Automatic notifications
    • Behavior driven rules
    • Branching
    • CRM integration
    • Campaign management
    • Campaign planning
    • Campaign scheduling
    • Conditional logic
    • Configurable workflow
    • Content / blogging platform
    • Content customization
    • Conversion optimization tools
    • Conversion tracking
    • Custom fields
    • Custom forms
    • Customer activity reporting
    • Customer segmentation
    • Customizable templates
    • Data import/export
    • Data migration
    • Drip campaigns
    • Dynamic workflow
    • Email builder
    • Email marketing
    • Email templates
    • Engagement analytics
    • Event triggered actions
    • Graphical workflow editor
    • Knowledge base
    • Lead capture
    • Lead nurturing
    • Multi-campaign
    • Multi-channel marketing
    • Multi-variate testing
    • Multiple user accounts
    • Native reports & dashboards
    • One-off emails
    • Performance reports
    • Project templates
    • Purchase intent marketing
    • Rules-based workflow
    • Search marketing
    • Subscriber management
    • Tagging
    • Tags & keywords
    • Third party integration
    • Tracking features
    • Visitor targeting
    • Visual workflow builder
    • Widgets
    • Workflow management

    Q. Who are the typical users of Drip?

    Drip has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Drip support?

    Drip supports the following languages:

    English

    Q. What type of pricing plans does Drip offer?

    Drip has the following pricing plans:

    Free, Subscription

    Q. Does Drip support mobile devices?

    We do not have any information about what devices Drip supports

    Q. What other apps does Drip integrate with?

    Drip integrates with the following applications:

    Alooma, Chargify, Drift, GetSiteControl, Leadpages, Omnify, Outgrow, TrackingDesk, VisitorTrack, WebinarJam

    Q. What level of support does Drip offer?

    Drip offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support