--- description: Learn how Canny can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Canny Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/575/feedback-and-reviews-management/software) > [Canny](/software/108461/canny) # Canny Canonical: https://www.getapp.co.nz/software/108461/canny Page: 1 / 4\ Next: [Next page](https://www.getapp.co.nz/software/108461/canny?page=2) > Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs, and prioritize their product roadmap > > Verdict: Rated **4.6/5** by 74 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Canny Spend less time supporting users through email or live chat, and accept feedback and feature requests via Canny. Collect and organize feedback automatically and keep track of which customers want which features. Keep customers updated via email, on the status of their feature requests. Inform your product decisions with organized user feedback, comments and votes. Implement a widget seamlessly into your product and build a community of users around it. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 74 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Canny - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Start out with our Free plan, and scale as needed as you get more feedback. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Alerts/Notifications - Bills of Material - CRM - Chat/Messaging - Collaboration Tools - Commenting/Notes - Customer Segmentation - Customisable Branding - Discussions/Forums - Feedback Management - Idea Management - Idea Ranking - Ideation - Innovation Management - Multi-Channel Data Collection - Polls/Voting - Predictive Analytics - Prioritisation - Product Lifecycle Management ## Integrations (15 total) - Asana - ClickUp - Discord - GitHub - Google Chrome - HubSpot CRM - Intercom - Jira - Microsoft Entra ID - Microsoft Teams - Okta - OneLogin - Segment - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Feedback and Reviews Management Software](https://www.getapp.co.nz/directory/575/feedback-and-reviews-management/software) ## Related Categories - [Feedback and Reviews Management Software](https://www.getapp.co.nz/directory/575/feedback-and-reviews-management/software) - [Idea Management Software](https://www.getapp.co.nz/directory/588/idea-management/software) - [Customer Satisfaction Software](https://www.getapp.co.nz/directory/1029/customer-satisfaction/software) - [Nonprofit Project Management Software](https://www.getapp.co.nz/directory/2875/project-management-software-for-nonprofits/software) - [Customer Experience Software](https://www.getapp.co.nz/directory/601/customer-experience/software) ## Alternatives 1. [Confluence](https://www.getapp.co.nz/software/90949/confluence) — 4.5/5 (3656 reviews) 2. [Jira](https://www.getapp.co.nz/software/9953/jira) — 4.4/5 (15289 reviews) 3. [Wrike](https://www.getapp.co.nz/software/9964/wrike) — 4.4/5 (2878 reviews) 4. [Notion](https://www.getapp.co.nz/software/132111/notion) — 4.7/5 (2694 reviews) 5. [Trello](https://www.getapp.co.nz/software/90700/trello) — 4.5/5 (23467 reviews) ## Reviews ### "Our Canny board is not just our product roadmap, it's our guiding compass." — 5.0/5 > **Katherine** | *15 May 2020* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses. > > **Cons**: Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team\! > > Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards. ----- ### "The perfect fit for our organizations needs\!" — 5.0/5 > **Stephen** | *6 June 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Very easy to use, and the user interface is simple, while still looking sleek. The automation that the email notifications have is amazing, and I really like the Smart Reply feature\! > > **Cons**: Admin side was a bit tricky to navigate at first, but I was able to catch on. I wish I could customize our color theme a bit more. > > Amazing\! \[sensitive content hidden\] (I hope I spelled it correctly) was friendly and helpful, and answered any questions I had while we looked into which product to proceed with. Our team was amazed at how perfectly this fit our needs. We will be moving forward with Canny\! ----- ### "Beware - they refuse to listen to top-voted feedback" — 1.0/5 > **Amit** | *3 February 2020* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: UI seems nice, shame about the rest (see the cons section) > > **Cons**: The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more. > > I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system. ----- ### "Canny review" — 5.0/5 > **Mendel** | *17 November 2025* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: The feature requests page and the fact that I can integrate it directly with my app. My users love it and it gives me great visibility on what people want > > **Cons**: The fact that there are too many limitations on the Pro plan. I want to be able to do more for the money I am spending ----- ### "Canny is really the best by far (beats email and chat support)" — 5.0/5 > **Jahanzeb** | *8 April 2020* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: With email or chat support, you’ll likely have the same conversation many times (in some cases, hundreds of times), which doesn’t help your users (your finite resources could be spent on work that actually benefits them). What Canny does is subtle but profound. With a public forum allows people to create \& upvote posts, and updates users on progress on each post, we can now have just one conversation with everyone affected by an issue, instead of 100+ conversations on the same topic. Customers can also potentially help each other out (great for a small team). And it gives transparency on how we work and how quickly we solve issues for the community. > > **Cons**: There are a few features it would be nice to add, which are already on Canny’s feature request list (Canny uses Canny, which is great). So I’m confident that over time, it’ll become even better than it already is (and it’s already quite great\!). > > Gives us a scalable way of having direct relationships with our customers. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.co.nz/software/108461/canny?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/108461/canny) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data