--- description: Learn how Playvox can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Playvox Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [Playvox](/software/108425/playvox) # Playvox Canonical: https://www.getapp.co.nz/software/108425/playvox Page: 1 / 6\ Next: [Next page](https://www.getapp.co.nz/software/108425/playvox?page=2) > Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance. > > Verdict: Rated **4.8/5** by 109 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Playvox Real-Time Visibility: - Gain real-time insight into planned versus actual staff across all locations and work types. - Plan, forecast, and schedule agents for multi-step interactions with AI-powered foresight, ensuring budget adherence. Comprehensive Performance Dashboards: - Access simple, interactive performance dashboards covering all essential KPIs, simplifying planning and performance management. - Monitor metrics such as shrinkage, adherence, workstreams, occupancy, service levels, and forecast accuracy from a single interface. Designed for Digital, Omnichannel Contact Centers: - Built for digital and omnichannel contact centers, supporting complex customer interactions and workflows. - Easily schedule concurrent work for digital service channels like chat, email, and social media, preventing over- or under-scheduling. Digital Interaction Quality Management: - Efficiently handle digital interactions such as support tickets, live chat, and email with Playvox QM. - Proactively analyze agent interactions to identify coaching opportunities and prevent costly issues before they occur. Flexible Quality Assurance: - Enjoy flexible scoring, feedback by question, and calibration options to quickly identify and address customer service problems. - Understand the qualities of top-performing agents to enhance recruiting, training, and onboarding processes. Automated Quality Workflows: - Automatically surface customer sentiment across all digital interactions, simplifying coaching and improving customer retention. - Streamline quality workflows with Playvox Workloads, ensuring analysts receive the right interactions efficiently. Flexible Change Management: - Empower employees with flexible scheduling options, including shift swaps and time off requests. - Provide agents access to real-time data for performance tracking and adjustment, enhancing engagement and customer experiences. Proactive Issue Prevention: - Go beyond traditional QA to engage and develop employees before profit-draining problems occur. - Prevent costly CX problems before they escalate by proactively managing quality and employee development. Playvox WFM Capacity Planner - Leverages historical data and forecasts already in the system, while offering the option to see how fluctuations in shrinkage, planned, and unplanned absence will impact your future staffing needs. - Uses summaries, graphical or table information, and color coding for easy interpretation to identify shortages or overages in staffing, and allows for differing scenarios and the ability to share online or export to CSV, making it easy to collaborate on plans. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 109 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Playvox - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Starter: $15 user/month on annual contract Professional:$30 user/month on annual contract Enterprise: $40 user/month on annual contract More than 100 agents? Multi-year contract? Contact us for a custom quote. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Brazil, Canada, Colombia, France, Germany, Ireland, Mexico, Portugal, South Africa, Spain, United Kingdom, United States ## Features - AI/Machine Learning - API - Activity Dashboard - Activity Monitoring - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Attendance Management - Attendance Tracking - Audit Management - Automated Routing - Automated Scheduling - Budgeting/Forecasting - CRM - Campaign Management - Change Management - Collaboration Tools - Compliance Management - Computer Telephony Integration ## Integrations (23 total) - Amazon Connect - BroadVoice Cloud PBX - Calendly - Cirrus - CloudTalk - Dialpad - Freshdesk - Freshdesk Omni - Glia - Help Scout - Helpshift - Intercom - Kustomer - LiveChat - Natterbox ... and 8 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software) - [Quality Management Software](https://www.getapp.co.nz/directory/144/quality-management/software) - [Customer Satisfaction Software](https://www.getapp.co.nz/directory/1029/customer-satisfaction/software) - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Workforce Management Software](https://www.getapp.co.nz/directory/267/workforce-management/software) ## Alternatives 1. [Leaptree Optimize](https://www.getapp.co.nz/software/2080898/leaptree-optimize) — 4.8/5 (12 reviews) 2. [NiCE CXone](https://www.getapp.co.nz/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 3. [Genesys Cloud CX](https://www.getapp.co.nz/software/104597/genesys-cloud) — 4.3/5 (268 reviews) 4. [Five9](https://www.getapp.co.nz/software/91276/five9) — 4.2/5 (484 reviews) 5. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "Fantastic for Maintaining Neutrality in Internal Review Software" — 5.0/5 > **Shelby** | *16 October 2020* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: I love the ability to keep up with my progress as I grow in my role at my company. > > **Cons**: I wish the interface was more modern and more user-friendly. ----- ### "Playvox is perfect for quality assurance between teams." — 5.0/5 > **David** | *1 November 2024* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Useful solution for coaching sessions and calibrations. Provides everything needed such as grouping in teams and a robust selection of customizable actions. > > **Cons**: Very rarely the text processor can glitch out, so I believe an auto-save feature for what you're writing would be pretty cool. > > Great tool for keeping track of coaching sessions and do calibrations between teams. It is really useful for a team lead to keep documentation on their team members progress. ----- ### "very good" — 2.0/5 > **Verified Reviewer** | *31 October 2020* | Logistics & Supply Chain | Recommendation rating: 6.0/10 > > **Pros**: It is very accurate and I thing there is no mistake happened with me > > **Cons**: I think this program is very good but some times I feel that is not fair in total score ----- ### "Playvox rocks\!\!\!\!" — 5.0/5 > **Khim Cate** | *27 October 2023* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: I like how transparent Playvox is. You can easily see the summary of your reports and scores. You can also see what was already signed and acknowledged. It also summarizes your monthly scores, which is great and the notifications are real time. > > **Cons**: None, everything is great and easy to access. > > It is great and easy to use. We use it as a tool for monitoring client phone calls and providing feedback to employees. It makes everything easier since everything is organized. ----- ### "Evaluating made easier" — 5.0/5 > **BRENNO** | *25 February 2021* | Banking | Recommendation rating: 10.0/10 > > **Pros**: I like that it's way easier to evaluate peers through playvox than it was with our previous method. We can also make better data analysis, and the process is faster. Training people to use Playvox is also not complicated at all. It's also very easy to train people to use it, since the tool is pretty much straight forward. Some wise guy said that the devil is within the details, and I really like the animation that appears when we complete the weekly workload\! Clicking in evaluations we are able to access previous analysys and correct something that may be wrong, but I'll discuss that further in the next questions. And even though few people within my organization use it, I quite enjoy the possibility of personalization, when you can put your picture in your profile. > > **Cons**: Sometimes I encounter some difficulties while looking for previous evaluations, but I'm already in touch with those responsible for playvox support in my company. That's troublesome because sometimes mistakes occur during the evaluation and we need to check thoses evaluations again, which can take a while because of those filters that aren't that clear to use. > > We spent valuable time with our previous quality assessment method, and playvox was basically a revolution inside the company. It's also easier to train other people to use, and it consolidates very important data that help us improve the quality of our analysis within our squad. We recently more than doubled the number of people evaluating their peers, and it was a smooth process. Some doubts naturally came, but within a couple of days everybody was able to use the tool in a proper manner. The integration between Looker (our data tool) and playvox allows us to measure our team regarding quality of the analysys, our previous methods made data handling very difficult. Not to mention playvox's own graphics and collection of data. The "reports" part in Playvox is also really helpful in determining the total of evaluations per team in a time period. By using this tool we can reassure the team that every evaluation is being done properly, in the right numbers and in a timely fashion. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.co.nz/software/108425/playvox?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/108425/playvox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Structured Data